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Complaint: 1[redacted]
I am rejecting this response because:
Since nothing was really done on my mothers behalf about her hospital bed or her mattresses I was told she was not entitled to a new bed or mattress until next october 2018. I feel they could have then Fixed her bed and mattress and since they done nothing except to blame medicaid. My mom mm now developed bed sores from a bad mattress. I feel this is due to a mattress that was in poor condition and this was noted by their service man when that came out to check out the mattress. I will be seeking some legal advise on what to do. I want this mattress and bed fixed by them without any expense ed to us.Please advise.
Regards,
[redacted]
A member of the Ocean Home Health Corporate Compliance Team has reached out to [redacted] on 11/15/17 to discuss his concerns.
We consider this complaint to be resolved, a 3rd party was involved to contact the patient and explain the rules and regulations that have to be followed, at which she stated she understood.