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California Closets Reviews (19)

Initial Business Response / [redacted] (1000, 13, 2015/07/23) */ House of Brides is an authorized retailer of our designersOur designers provide our salons with sample dresses and their size chart showing the specific measurements they cut their sizesOur sales consultants measure the bust, waist and hips of a customer and compare those measurements to the designer's specific size chartThe dresses are not custom made so our consultants suggest the best size to measure according to the measurements and the designer's guidelinesMost dresses need a alterations for the best fit I can occur, although rarely, that the designer cuts dresses in variance with the designer's measurementsOur salons we make the correction in our Alterations Department at no chargeHowever, standard alterations are an additional fee and the customer has the choice to take her dress elsewhere for altering The rush fee is direct from the designer and applicable to any orders that fall under the designer's standard delivery timeDesigners will not accept orders that fall under the time frame without the rush fee

I ordered a pantry in February Was promised it would be delivered for installation by MayWhen deposit cleared bank in May and I never heard from them I called customer rep to enquirerShe couldn't locate orderfinally hours later called to say she was sorry but it would not be delivered until Jun I I called the manager to ask for closer delivery dateWe devided on May The morning of delivery he texted me to say he heard I was contacted by his production people they had called me to let me know they had not finished doors or shelves! He installed what they had and discounted me 50% I was promised by him (Steve R***,manager of Charleston store) that he would deliver needed items this week Just received a call from there warehouse that doors and shelves were lost!!! Steve is out of town and I am livid!! Please what recourse do I have??? Thank you Michele Y***

I spoke with [redacted] from the company and he stated that the went to the consumers home for a meeting about the installation. He was ready to installed everything and the consumer changed her mind about it. He also offered to credit her $400 and fix the hole in the wall and paint but the consumer... declined his offers.

We are scheduled to go back to Mrs*** home to rectify all her concerns. Customer satisfaction is very important to us

Client had signed a contract with us for a California Closet system
Yes, there were errors in the install and we worked diligently to resolve these errors with return trips to do so
Client met with installation manager and then manager Bruce *** to discuss issues and work on a remedyAfter
everything was completed client came back to say she was not going to uphold her end by paying remaining balanceBruce and client spoke again to resolve issue where she was to retract statements made against company
File has been passed to new interim general manager whom will review and submit any further information if required

We apologize for any inconvenience to the customer. The majority of our bridal gowns are available for special orderHouse of Brides Couture is an authorized retailer of our designersWe submit our customers' orders to our designer who in turn, produce the gown according to the style, size,
color and other specifications of the orderSpecial order gowns are not available off the rack or in-stock. Once a designer completes a gown, the order is sent through a series of quality inspections then sent to House of Brides Couture when cleared. The order is again checked upon our receipt and placed in a secure storage area until its pick-up.The bride and her mother came to view the gown and noticed a small markOur staff identified the mark as mabut could not determine its originThe Salon Manager advised our Alterations Department could easily remove the markThe bride and her mother stated they did not want the gown cleaned and instead, insisted on a new gownThey also requested we keep the gown with the mark at the store and have the designer send a new gown.The Regional Sales Manager explained to the bride and mother the designer requires House of Brides Couture to return the original gown for the designer to inspect and confirm the markUpon their confirmation, the designer would send a new gownThe gown was returned and the designer sent a new gownSalon staff notified the bride and the gown is currently waiting for pick-up. The Salon Manager, Regional Sales Manager and staff were in contact with the bride throughoutWe cannot provide a refund because the issue was corrected and the new gown from the designer is ready at the salon for the bride's pick-up

Client had signed a contract with us for a California Closet system
Yes, there were errors in the install and we worked diligently to resolve these errors with return trips to do so
Client met with installation manager and then manager Bruce *** to discuss issues and work on a remedy
After everything was completed client came back to say she was not going to uphold her end by paying remaining balanceBruce and client spoke again to resolve issue where she was to retract statements made against company
File has been passed to new interim general manager whom will review and submit any further information if required

I ordered a pantry in February Was promised it would be delivered for installation by MayWhen deposit cleared bank in May and I never heard from them I called customer rep to enquirerShe couldn't locate orderfinally hours later called to say she was sorry but it would not be delivered until Jun I
I called the manager to ask for closer delivery dateWe devided on May
The morning of delivery he texted me to say he heard I was contacted by his production people they had called me to let me know they had not finished doors or shelves! He installed what they had and discounted me 50%
I was promised by him (Steve R***,manager of Charleston store) that he would deliver needed items this week Just received a call from there warehouse that doors and shelves were lost!!! Steve is out of town and I am livid!!
Please what recourse do I have???
Thank you
Michele Y***

The service (consultation) started out well However, as we progressed with work, issues surfaced These include problem between design and engineering, resulting in a measurement issue, and also miscommunication with installation scheduling and accounting, as today (months later) I have been approached by accounting to pay for work that was never completed Lack of precision in work, over-priced, lack of guaranteed customer satisfaction for finished product, and lack of consistent service WOULD NOT RECOMMEND

Per our communication as I indicated telephonically I'm 100% completely satisfied as a customer with the workmanship and performance of California Closets - Cranbury,...

NJ.  As a result of [redacted] professionalism, perfection and expertise and [redacted] showmanship, closet expertise and performance in workmanship I now am a completely satisfied customer who adores her Fashionista Closet 110%!!  Thank you Rich & Rick for making my closet Top-Notch.  My closet is Awesome with an A+ rating!! 5Stars!!! A Very Pleased Customer,

We apologize for any inconvenience to customer. We confirm the full refund was processed to Ms. [redacted].

Initial Business Response /* (1000, 13, 2015/07/23) */
House of Brides is an authorized retailer of our designers. Our designers provide our salons with sample dresses and their size chart showing the specific measurements they cut their sizes. Our sales consultants measure the bust, waist and hips...

of a customer and compare those measurements to the designer's specific size chart. The dresses are not custom made so our consultants suggest the best size to measure according to the measurements and the designer's guidelines. Most dresses need a alterations for the best fit.
I can occur, although rarely, that the designer cuts dresses in variance with the designer's measurements. Our salons we make the correction in our Alterations Department at no charge. However, standard alterations are an additional fee and the customer has the choice to take her dress elsewhere for altering.
The rush fee is direct from the designer and applicable to any orders that fall under the designer's standard delivery time. Designers will not accept orders that fall under the time frame without the rush fee.

RE; Complaint ID [redacted]     To whom it may concern,   This is a frivolous complaint.   This customer was a RETURN client and therefore knew very well what type of product and services were offered when she willingly signed the contract.   All material was custom...

manufactured to the customers exact specifications and the entire design signed off on prior to the manufacturing process.   When our installation team arrived and began installing, the customer said she wasn’t happy and changed her mind, and asked the installers to leave. This was before they could even partially install a single unit.   The Management Team contacted the customer on numerous occasions (both by phone and email) in an attempt to complete the installation and to satisfy our end of the contract but she would not allow us to and eventually stopped communicating all together.   100% of the custom cut material was left at the job site. We cannot simply “take it back” as it is custom made (at significant expense) and we would have no ability to reuse it.   Since the customer will not allow us to finish the job, per the signed contract, we are simply keeping the security deposit and allowing her to keep the material.     Regards, Ken [redacted]     Ken [redacted] Area Director | CALIFORNIA CLOSET COMPANY, INC. 2130 Foster Ave. Wheeling, IL 60090 | k[redacted]@calclosets.com [redacted] | [redacted]

RE; Complaint ID [redacted]     To whom it may concern,   This is a frivolous complaint.   This customer was a RETURN client and therefore knew very well what type of product...

and services were offered when she willingly signed the contract.   All material was custom manufactured to the customers exact specifications and the entire design signed off on prior to the manufacturing process.   When our installation team arrived and began installing, the customer said she wasn’t happy and changed her mind, and asked the installers to leave. This was before they could even partially install a single unit.   The Management Team contacted the customer on numerous occasions (both by phone and email) in an attempt to complete the installation and to satisfy our end of the contract but she would not allow us to and eventually stopped communicating all together.   100% of the custom cut material was left at the job site. We cannot simply “take it back” as it is custom made (at significant expense) and we would have no ability to reuse it.   Since the customer will not allow us to finish the job, per the signed contract, we are simply keeping the security deposit and allowing her to keep the material.     Regards, Ken [redacted]     Ken [redacted] Area Director | CALIFORNIA CLOSET COMPANY, INC. 2130 Foster Ave. Wheeling, IL 60090 | k[redacted]@calclosets.com [redacted] | [redacted]

I spoke with [redacted] from the company and he stated that the went to the consumers home for a meeting about the installation. He was ready to installed everything and the consumer changed her mind about it. He also offered to credit her $400 and fix the hole in the wall and paint but the consumer...

declined his offers.

Review: Company installed a closet that damaged an existing closet, and declines to repair the damage

I purchased a closet from California Closets. The installer drove a nail from it into an existing closet (of theirs) and damaged it (splitting the wood). The company refuses to repair it. In addition, the new closet was not hung properly on the wall rail, causing it to separate in one part from the wall. I do not know if this is a structural or cosmetic issue, but I don't ewant to take any chances. It needs to be examined by them, and they won't do it.Desired Settlement: Repair, or replacement, or refund.

Business

Response:

Our customer initially misunderstand and thought we were not going to repair minor issue with our closets system. The customer was suppose to contact you that the issues was resovled. We fixed the minor issue on September **, 2014. The customer is satisfied and happy with our closet systems

I would like to share my very bad experience with California Closets for the benefit of anyone seeking to use their services.. Our "Designer" who purportedly had 10 years of experience met us in an empty apartment to propose designs for 5 closets in an apartment we had just purchased. She devised acceptable design decisions with their 3D computer graphics, but we left much of the structural as opposed to conceptual design up to her, and in any event she was "good friends" with our contractor who was referring a good deal of business to her and working in the apartment at the time. That was in September of 2015. The closets were not installed until November, and opposed to the review that preceded this one, they put up 5 closets in 3 days. (Actually, a front coat closet was left unfinished). Before I could even have a chance to look at their “finished” work, California Closets charged the balance of the total cost on my [redacted]. When I went to review the closets "as finished," we encountered several problems. As noted, they never installed a rod in the coat closet. Secondly, the laundry closet linen shelf is inaccessible to anyone larger than a small girl, so we should have been consulted before that closet was finalized (built out). Thirdly, the valet rods and belt racks we requested for the walk in clothes closets were not all installed. Fourthly, the "shoe closet' as installed rendered the top three to four feet of the closet unusable because of the design as built out with shelves. As noted, California Closets are the “experts” so I left the structural considerations to their discretion after I approved the design; who am I (a lawyer) to tell them that there may be structural issues? Obviously our "Designer" never checked on the work at any time or upon completion or she would have AT LEAST noticed this error as well as the fact that the front coat closet had no clothes rod installed - these were the glaring errors that she should have noticed without even a careful inspection. OBVIOUSLY California Closets sent in their installers and no one, not my “Designer” or other "senior" person to the installers, came to inspect the finished work. That is completely unacceptable and unprofessional. Upon discovering these mistakes (and other design flaws) a few days before we moved in to the apartment on December [redacted], we notified our “Designer” and she was evasive and quite frankly acted as if she did not care until we included our contractor in the email chain, from whom I am sure she would like to continue to receive referrals. After we moved in, our “Designer” reluctantly and with a snarky attitude showed up to our apartment to inspect the closets and was entirely unapologetic, if not annoyed that she had somehow been inconvenienced because in her mind the sale had been made and the payment was made (which we disputed with [redacted] in the interim). A coat closet, a laundry closet, a shoe closet ad two walk in closets – you would think she would care more about the quality of her end results. I guess for her it is a volume business and unfortunately IT IS THE SAME for California Closets because their remediation was also entirely unprofessional and unacceptable. California Closets sent a single installer back over to our apartment to remediate a week or so later, and the first words out of his mouth were comments to a friend on the other side of his cell phone conversation “[redacted]”. That did not exactly inspire confidence. After I told him that he brought the wrong rods for the remediation he shrugged it off and went about his business. California Closets NEVER sent anyone to check on his work. I lost the battle with [redacted] to put their final payment on hold until I was satisfied because of the fine print in the contract allowing them to charge your credit card “upon completion” and without first notifying the customer. This means that they can charge your card when the installers walk out even if no one has reviewed the installers work to be sure that it is correct/acceptable. That is not the usual way of doing business among professionals, you would think that California Closets would have pride in seeing their finished work through to the end to the satisfaction of the customer. That is not the case. I had to have my contractor try his best to remediate the finalizing of one of our closets even though it was not his responsibility. He only did the best he could –that closet that will never be right, and I will certainly be sure to let everyone who visits my home know that this is the unexpected unprofessional execution of a mid-sized project by California Closets. CAVEAT EMPTOR! Maybe it was just my “Designer” and her attitude. But please think long and hard before using California Closets to do any projects for you.

Review: The company installed a closet that damaged an existing closet, and declines to repair it. Specifically, the installer improperly drove a nail into an existing support- support for a shelf of the existing closet, splitting the wood. Closet also not hung properly on rail.Desired Settlement: Repair or refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I signed a contract with California Closets on October 8, 2013 to install two cabinet units in my laundry room. The product instillation date was scheduled for early November 2013 and I expected all work to be completed at this time. I have experienced issues with the company since the start of installation. During first installation of products, unnecessary damage was caused to one of the walls in my laundry room due to Project Manager/Production miscommunication which resulted in holes being unnecessarily drilled into the wall. At no point did the company offer to fix their error by patching and painting the holes. A month passed before the installation of products continued. Within that period of time, I contacted the company repeatedly to determine status. My phone calls were not returned by the Project Manager and/or owner. A second installation date and time was provided to me by the receptionist to take place December 16, 2013. The time of the installation appointment was 10am. At 10:15am I contacted the company and was told the appointment time needed to be pushed to 11am. At 3pm I contacted the company again to determine status because an installer did not come to my house and I did not receive a call from the company. The second installation date was pushed to December 31, 2013 because of "production issues." On December 31, 2013 the second installation of products continued. I expected the work to be completed on this date. The work was not completed.

I contacted the company January 1, 2014 and requested to meet with the owner. The owner and I met at my home on January 3, 2014 to review the issues I was having with the production of my units, the issues with customer service, the quality of the items produced and the timeline. At this time I was told by the owner that one of the features within one of the shelving units "never reached the production phase." I told the owner I was not satisfied with the quality of the items being produced, the customer service I was receiving, or the production timeline. The owner was supposed to contact me to follow up on January 6, 2014. To date, I have not received a call from the owner.

I expected the products I ordered to be of high quality. I also expected the only and final installation date to be November 2013. To date, the project is incomplete. My telephone calls have not been returned. The contract is not being honored by the company.Desired Settlement: I wish to have the products removed from my laundry room with a full refund.

Business

Response:

I spoke with [redacted] from the company and he stated that the went to the consumers home for a meeting about the installation. He was ready to installed everything and the consumer changed her mind about it. He also offered to credit her $400 and fix the hole in the wall and paint but the consumer declined his offers.

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Description: Closet System Suppliers

Address: 502 King St., Charleston, South Carolina, United States, 29403

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