California Emergency Physicians

Review: I went to the emergency service due to a work place accident, no billing should have ever been associated with my name but was. The physician service did not successfully get insurance information from my manager nor did they successfully contact him after the service and instead put a collection on me.

I found out about the collection only after getting ready to purchase a car, had I known my workplace did not cover the medical bill I would have paid it or provided my personal health insurance information.

Last night my father and I contacted them and gave them the personal insurance information only to be told after words that the collection would not be removed. I did nothing wrong and should not have the collection charged against me. I am willing to pay them using my insurance and suplimenting any differance but my credit is harmed due to a situation beyond my control and that should have been taken care of by the business insurance.Desired Settlement: I will pay the debt but want to credit entry removed please.

Business

Response:

Hello, Our response is as follows: We attempted to bill the patient’s insurance, both private and worker’s compensation due to misinformation from the patient as to who should be billed. We attempted to reach him by phone and mail numerous times before ultimately placing the account in outside collections last February. He has since contacted us and updated his contact information. We have once again confirmed with the patient that it is a work injury and billed his employer. As of 2/5/16, we have yet to receive payment on the account. Kind regards, [redacted]

Review: The billing department acknowledges a third party is responsible for bill. Refuse to hold account unless I make payment by certain date.

When I initially called the billing department of California Emergency Phys. Med Group, July 8, 2013, I was refused consultation regarding the bill. At the time I was told they needed a direct phone call from the third party insurance, even though the third party insurance already submitted them a letter along with my signed release. I then placed a call to the third party insurance, explained the situation and my need of their intervention. The third party insurance called immediately the following day and was able to get the process rolling. I placed another phone call to the billing department of the CA Emergency Physicians Group after I received yet another letter that indicated my account was going to collections by July 26 if I refused to make a payment on my son's account. They acknowledged that Myers-Stevens and Toohey and Co. will be making the necessary payments as soon as the EOBs were being processed. However, they said they could not hold on to the account unless I also made a payment. They tried to reason that this was the only way they could hold the account. Several other facilities that they are in direct relation to have worked very well with Myers-Stevens and Toohey and myself. All other facilities have received the same letters and have received payments from Myers-Stevens and Toohey and they acknowledged that my account would not go to collections as the third party insurance has accepted responsibility for my son's account. Desired Settlement: I am seeking my rights to not have my credit diminished. The company has acknowledged the third party's responsibility to my son's account and therefore need to honor them. They should be holding my son's account open until all monies are paid by the third party insurance as all businesses are doing.

Business

Response:

Business' Initial Response

Although we do not have a contractual agreement to hold the account indefinitely, we have contacted the patient's guarantor and made arrangements to allow an additional 30 days to receive payment. Additionally, no future action will be taken without contacting the guarantor first. We believe this matter has been successfully resolved.

Consumer's Final Response

(The consumer indicated he/she ACCEPTED the response from the business.)

Their above response of holding the account for an additional 45-60 is what we agreed on over the phone. This is acceptable to me as this gives the 3rd party plenty of time to pay on my son's account.

Business' Final Response

We are holding the account to the agreed upon 45-60 days.

Review: I incurred medical bills associated with a workers comp case. I was repeatedly billed by CA Emer Phys Med Grp, despite my attorney informing them it was a workers comp case. He notified them by mail of this,yet they continued billing me, and now have placed me in collections.A copy of the letter to them from my attorney states they are in violation of labor code 3751 (b). The letters from my attorney furnished themthe name, address, and account number of the firm handling my workers comp insurance.I consider this a serious situation, and feel they need to be corrected immediatelyDesired Settlement: This needs immediate resolution on several accounts, and the turn over to the collection agency immediately reversed.I am appointing my father, [redacted], to be involved in this due tomy health issues, and he had already mailed a letter signed by meto this firm, on another bill, same assignment to workers comp.

Business

Response:

Both accounts were billed to the Worker's Comp carrier as instructed. However, the claims were denied by the carrier on each account.