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California Fame All Star Cheer and Dance Academy

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Reviews California Fame All Star Cheer and Dance Academy

California Fame All Star Cheer and Dance Academy Reviews (2)

Review: On August 27th my sitter brought my daughter to her tumbling class since I was at work. They were informed right then that the class had been moved an hour later. My daughter is chronically ill & cannot handle classes later in the day. On August 28th after the fact, I was contacted by [redacted] (office staff) & asked if the new time was okay with us. I called [redacted] back & left a message saying absolutely not, a 5:00 pm to 6:00 pm class would not work for us. I have had past issues with [redacted] delivering messages & communicating on three other occasions. Knowing that she completely in competent, I knew to call the direct line and leave a message. Which I did over a dozen times. Their message service actually got to know me and thought it was strange that nobody returned my calls or left a message with information concerning other days & times available. When phoning didn't work, I drove by the location several times, only to find them always closed & with No hours of business posted. Since my sister paid for my daughter classes in advance, I will be taking Cal Fame to small claims over this issue. Not because it's a lot of money but because their gross level of incompetence & high lack of professionalism has motivated me that much. As a promotional manager in this area, I plain to share with all my personal & businesses contacts in the area just what kind of service we have received from the Cal Fame All Stars organization. I thank you for your time in this matter & I appreciate you making this public record for all to see.Desired Settlement: Either we need to be reimbursed for services paid and never rendered or they owe us said classes paid for.

Business

Response:

Hello [redacted],

Thank you so much for contacting us with your concerns. Our office is always open Mon-Thurs from 4-9pm and Sundays from 1-8pm. I did try to call you today but only received a message so here are answers to your concerns. :)

On the 27th we did move the 4pm class to 5pm because our instructor had a last minute acceptance to a collage and moved. We spoke to your daughter and son that brought her in and offered the other class that was being taught at that time or if she would like she could come to the 5pm class. They said yes they would go get ice cream and come back for the 5pm class.

I am sorry you did not hear from us, we as well as the answering service keep records of all incoming calls and we do not see 12 calls that have come in. We have that you called on Sept 3rd & 5th. Our business manager [redacted] did leave a message for you on two days on the xxx-3783 number given to the answering service and still has not heard back from you.

I feel this has been a big miscommunication from our staff and I apologize for the inconvenience this has caused you. The payment of $133 that has been paid is a $55 registration $49 for August and $49 for September. She did attend her August classes and so I would like to refund you the $49 for September and well as give you a free month of tumbling or dance classes for the miscommunication of time change in classes. We would love the opportunity to give you and your daughter a better experience here at California Fame. If we could set up a time with you to go over your daughters needs and time constraints we could find a good class time for her. Please let us know a good time to call and a good number since we have been unable to get ahold of you at both numbers. I am also available for a personal meeting so come and meet with me personally before 6pm on Mon or Wed and I will be able to help you also.

Respectfully,

Owner/Head Coach

California Fame All Stars

Review: [redacted] is my ex-wife,. We divorced about 10 years ago. We have no legal connection. She has legal custody of our granddaughter, [redacted].. We cooperate on her care. [redacted] enrolled [redacted] in California Fame All-Stars Cheer. she signed an agreement required to enroll. I did not sign, and would not have signed, the agreement, due to its provisions. However, after [redacted] was in the program I did provide California Fame with my credit card number in order to pay the monthly dues, relieving [redacted] of that cost. I still did not sign a contract. [redacted] was forced to quit the program due to severe back pain caused by the program activity. which had caused her to miss school and have chiropractic care. Shortly after I notified California Fame that she had to leave the program due to her back problems. they billed my card for $2,000.00 without my authorization or consent. They have not responded to my insistence on a refund. I am not contesting the amount paid during her participation; only the punitive $2,000.00 add on fee. I did inform them that [redacted] and I are not married and there is no basis for either one of us being legally responsible for the action of the other. they have provided nothing other than instruction during the period of [redacted]'s participation. I never signed a contract or an authorization for that fee. I have notified them of that fact. They have not responded in any way.Desired Settlement: Their action has no legal basis while being totally unethical as well. [redacted] joined the program in good faith and with a high level of enthusiasm to work at it and enjoy it. I find their action/inaction's reprehensible and request that you help me in obtaining a full refund of the fee.

Business

Response:

In Response with the complaint from [redacted]

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Description: Cheerleading Instruction

Address: 354 N Sunrise Ave, Roseville, California, United States, 95661

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www.californiafameallstars.com

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