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California Inn

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California Inn Reviews (7)

Thank you for your recent letter regarding the complaint submitted to your organization by [redacted] Zotec Partners, LLC provides medical billing management services on behalf of West Houston Radiology AssociatesAs such, I am responding to your inquiry on their behalfIt is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of West Houston Radiology Associates.Our review of the patient's account has resulted in these findings:The date of service of 05/12/was filed to Mr [redacted] insurance three times; each time the insurance denied the claim as patient cannot be identified.According to our records we sent the patient four statements advising the insurance has denied the claim and to contact us.On March 22, 2015, Mr [redacted] made the payment of $in full.As a result of these findings, we have taken the following corrective actions:We have talked to the insurance; they have advised us they are going to reprocess the claim.Once we receive the payment from the patients insurance we will refund the patients credit card.We apologize for the inconvenience this has caused Mr [redacted] At this time, we request you close this complaint as we have resolved it in a satisfactory manner.If you have any questions, please feel free to contact me by e-mail at ch [redacted] @zotecpartners.com Christy [redacted] Customer Service Representative Zotec PartnersNMeridian Street, Ste Carmel, IN 46032cc: Ned C [redacted] , Chief Compliance Officer

Thank you for your recent letter regarding the complaint submitted to your organization by [redacted]. Zotec Partners, LLC provides medical billing management services on behalf of West Houston Radiology Associates. As such, I am responding to your inquiry on their behalf. It is our mutual goal to...

provide accurate and timely billing services in a satisfying manner to the patients of West Houston Radiology Associates.Our review of the patient's account has resulted in these findings:The date of service of 05/12/2014 was filed to Mr. [redacted] insurance three times; each time the insurance denied the claim as patient cannot be identified.According to our records we sent the patient four statements advising the insurance has denied the claim and to contact us.On March 22, 2015, Mr. [redacted] made the payment of $531.00 in full.As a result of these findings, we have taken the following corrective actions:We have talked to the insurance; they have advised us they are going to reprocess the claim.Once we receive the payment from the patients insurance we will refund the patients credit card.We apologize for the inconvenience this has caused Mr. [redacted]. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.If you have any questions, please feel free to contact me by e-mail at ch[redacted]@zotecpartners.com Christy [redacted]Customer Service Representative Zotec Partners11460 N. Meridian Street, Ste 200 Carmel, IN 46032cc: Ned C[redacted], Chief Compliance Officer

Thank you for your recent letter regarding the complaint submitted to your organization by [redacted]. Zotec Partners, LLC provides medical billing management services on behalf of [redacted]. As such, I am responding to your inquiry on their behalf. It is our mutual goal to...

provide accurate and timely billing services in a satisfying manner to the patients of [redacted].
Our review of the patient's account has resulted in these findings:
·         The date of service 01/06/2015 was originally filed to [redacted], and denied for other insurance.
·         I have refiled the claims to [redacted], today 05/07/2015.
As a result of these findings, we have taken the following corrective actions:
·         The claim is currently pending insurance processing.
·         If you have any further questions please do not hesitate to contact us at the customer service listed on your statement.
We apologize for the inconvenience this has caused Mr. [redacted]. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
If you have any questions, please feel free to contact me by e-mail at [redacted]@zotecpartners.com
[redacted]
Customer Service Representative Zotec Partners
11460 N. Meridian Street, Ste 200 Carmel, IN 46032

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Review: The manager which is a female of indian descent from India who refused to give me her name , was extremely rude. She screamed at me and hung up on me every time I called. She got angry bc I had a visitor and she charged me ten dollars per night and when I tried to pay her she said she wanted cash only and refused to take my debit card. She said she get charged a percentage every time she uses debit. When I checked in I paid with my debit but she had no problem to take it then.then she would only give me one set of clean towls and sheets and refused to clean the room unless I was there between the certain hours she demanded and wouldn't clean the room else times. I paid for a week and had to leave three days early bc she kicked me out bc I couldn't give her ten dollars cash until the following morning when the bank opend. Then when I came to get my things as I was leaving she physically grabbed my boyfriends arm and tried to take his phone out of his hand. We recorded the entire scene to have proof of the insanity at this motel. All other comments from previous customers express similar complaints and I think any manager that physically hurts customers and doesn't clean the rooms on a regular basis and refuses debit for small transactions only should be shut down.nthis is unamerican and unconstitutional.Desired Settlement: This woman shouldn't be allowed to Manage this hotel. She should be fired or shut down. If we allow this type of crimal and border line insane behavior to occur what shall we expect from the rest of America?

Business

Response:

When Ms [redacted] checked in, she was given a discounted rat because she wanted a week. It comes out to approximately 7 days for the price of 5. We do not give pro-rated refunds for early check out on weekly or monthly rentals. We've had experiences where people check in, pay the discounted weekly rate, then leave after 2 or three days expecting to get 4-5 days back at the pro-rated rate, making their rental amount considerably lower then if they'd paid for the 2-3 days at regular daily rate. Weekly rate is based upon a customer's assurance they will stay for the week. If they check out early, the rental is considered a daily and charged as such. Legally, other then the $20 she owed for overnight guest she would have owed 1 day at daily rate.

Me and my two boys went there on the homeless prevention program to stay there.I paid all of my 16 days there on time and on the last day I was three hours over and management was cursing at me and he put his hands on me infront of my two boys thst are 3&12.I tried to give him the difference but all he did is make the matter worse.me and my kids were scared for are life because of the violent behavior I saw out of one of the managers.I called the police and made a report. And filed charges.

Review: (I had already filed a police report) My complaint is that me and my two boys 3 and 12 were at the California Inn on the homeless prevention program. I been there for 18 days and paid all my [redacted] to stay there , but on April, 24, 2014, just because I was over 3 hours over the manager started to yell at me and pushed me back in my room and I told I would get the difference and cursed at me again He told me who is going to clean the glass up I said I would and he didn't except my offer but he came at me like he wanted to fight I feel I was in danger.Desired Settlement: I think would be fair after getting his hand on me and scaring me kids half to death with his out burst and making me feel more stressed out I would like $7000 and I'll leave it alone.

Business

Response:

The guest told the clerk at check-out time that they will come pay room rent in a hour, clerk had waited for the room rent. Again the guest said it will take another hour, as time went by they never came down to front desk to pay room rent, The guest was trying to stay in the room for free as long as they can. Manager had to knock the guest door because the guest was ignoring the phone call from the desk. Manager kindly asked if they can leave the guest replied back with and attitude. The manager did not lay hand on the guest in fact the manager was the one to call the sheriffs.

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Description: Motels

Address: 4100 E Waterloo, Stockton, California, United States, 95202

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