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California Safe Company

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California Safe Company Reviews (2)

I am rejecting this response because:
 
Never received the money for my safes. A person called my grandson & said the check was mailed to [redacted] Oroville 95965 no check was in mailbox. [redacted] is suppose to own business now. [redacted] and [redacted] were...

previous owners. They claim they longer own Business. ID 11750146

Review: The owner did not provide information or the courtesy of how I could of opened the safe myself without a service call. Yet he led me to believe I possibly would of had the safe drilled to open it up. Which would of cost me an additional $289.00 plus I assume a new lock. He would not commit to a day or time as he wanted to wait until he would be in the vicinity of my home. So I am paying him for his services and desperately need to get into my safe to retrieve some important documents and I have to wait for him at his convenience. So he says he would contact me several weeks out and would let me know the day and would not be able to even commit to a time as he would not know when he would be done at [redacted]. So he calls me to tell me the date. So naturally I am relieved when he finally does call and have to wait for his time frame. When he does come to my home it takes him one second yes "one second" to open the lock. Again I am relieved that I did not have to pay an additional $289.00 to drill the lock. Regardless $199.00 for a service call at his time and date which was several weeks out seems entirely excessive. I went with his company as he is the only safe company in the area that services [redacted]. I previously purchased the safe from his company.Desired Settlement: I would appreciate an adjustment as he mislead me in thinking I would have the lock drilled which would of cost me more money.He could of told me over the phone how to opened the lock without a service call.Yet he charges me a ridiculous amount for one second of his time. What irritates me is that he would not commit to a date until he knew what date he would be going to a local Casino and then let me know the date. Then he would not commit to a time as he did not know when he would be done.

Business

Response:

This customer called and could not get into her safe. We tried to help her out over the phone many times and insisted we come out at our own convenience so as not to incur a service charge for mileage that would be over and above our standard minimum charge. She agreed to the minimum charge before we arranged for the service call at her home. She is free to use a local company in her town but chose us assuming because of our low price and years of exemplary customer service. We performed the job very timely in less than 30 minutes upon arrival and instructed the customer on how not to place things in the safe that block the door mechanism from operation. We spent extra time instructing her on how to open it if she neglected to not put things in the safe correctly and blocked the bolt mechanism. We heard no complaint about this until she called us today (months later). If you check our posted pricing we are not only reasonable but below the industry standard. We feel we not only performed the job we were asked at the price that the client agreed to but went above and beyond to arrange a schedule that matched up with another call in her town 40 minutes away with no mileage charge due to her living in a very rural location and went beyond the call of duty with excellent customer service at the time of the call.

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Description: Safes & Vaults

Address: 2704 Hegan Ln Suite #120, Chico, California, United States, 95928

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Web:

californiasafeco.com

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Shady, yet now dead: once upon a time this website was reported to be associated with California Safe Company, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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