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California Smog plus

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California Smog plus Reviews (1)

Review: On the morning of 8/6/2015 I needed to get a smog check on my truck. I found a coupon for California Smog Plus. I specifically checked the coupon for any expiration date and there were none. The coupon was for $20.00 off and the coupon read "No Pass, No Pay." I had my friend call this company to find out how much a smog check costs and was told $40.00.So my friend and I went there and my truck did not pass. So since my vehicle did not pass I figured I didn't have to pay. But the lady was trying to charge me and I said ,"what about that coupon that I gave you prior to the check. She told me that coupon is no good because it is old. It was from the most recent phone book. I told her to look at the coupon because it says "No pass, no Pay" She then asks me about the other coupon that is for a free diagnostic test. I told her I didn't have it but I could go home and get it. She said "Oh you don't need it". The next thing I was told was that I owed $130.00! And to fix it, it would costs me an additional $500.00! I thought Oh My God! I just wanted to get my keys and truck and get out of there before more charges occurred. I was so angry. I mentioned the coupon again and she said it was no good. Why did she even ask me about the free diagnostic coupon? I just paid the $130.00 and left. Here I was trying to save money with the coupon and ending up paying for a lot of nothing under false advertising/lies! This company should discontinue all their little coupons because they do not honor them at all! I should have researched the company before I went there and would have seen their crappy little one star review. This is a crooked and lying business! I even gave them the coupon before any testing started which is also written on that worthless coupon.Desired Settlement: I would be happy to be refunded $100.00. What does "No Pass, No Pay" mean to these people? I am surprised they are still in business. I know that for now on that everybody that I meet and anybody that I know I will tell all of them to not to go to California Smog Plus located on 1611 Mariposa Rd in Stockton, CA because they will rip you off of your hard earned money and lie to you too. And who wants and needs that? Nobody! Get rid of your coupons!

Business

Response:

THE CUSTOMER CAME IN WITH A COUPON THAT THE YEAR PUBLISHED WAS IN 2011 WITH AN EXPIRATION DATE OF 2012. SINCE WE STOPPED DOING NO PASS NO PAY IN 2012 WE OFFERD THE CUSTOMER OUR LATEST COUPON, WHICH READS $20 OFF SMOG AND FREE DIAGNOSIS. WE GAVE THE CUSTOMER $20 OFF AND PREFORMED THE SMOG. THE VEHICLE FAILED SMOG SO WE OFFERD THE CUSTOMER THE SECOND PART OF THE COUPON AND EXPLAINED HOW IT WORKS. (The coupon works as follows = the diagnosis is $90. The customer pays for the diagnosis and if they decide to have us do the repairs we will apply the $90 towards his repair, costing the customer $0 for diagnosis) THE PERSON THAT THE VEHICLE BELONGED TO SEEM TO UNDERSTAND EXCATLY WHAT WE WERE TALKING ABOUT. HOW EVER THE PERSON ACCOMPANYING THE CUSTOMER DID NOT UNDERSTAND AND RESORTED TO NAME CALLING ([redacted]) OUR OFFICE PERSONAL. IN THE 30 PLUS YEARS OF BEING IN BUSINESS, I HAVE LEARNED 2 VERY IMPORTANT LESSONS. 1. YOU CAN TALK TILL YOU ARE BLUE IN THE FACE, BUT PEOPLE THAT YOU MIGHT CALL STUBBORN, WILL ONLY HEAR THE PARTS THAT THEY LIKE. FOR EXAMPLE, FREE OR $20 OFF. 2. IF YOU ARE POINTING A FINGER AT SOMEONE, TURN YOUR HAND OVER AND YOU WILL FIND THAT THERE ARE 3 POINTING BACK AT YOU. WE ARE SORRY FOR THE LESS THAN PERFECT EXPERIANCE AT OUR SHOP AND WISH THE CUSTOMER AND HIS FRIEND THE BEST. THANK YOU CALIFORNI SMOG PLUSSent on: 8/17/2015 6:15:55 PMSent by: 173.13.152.149

Consumer

Response:

I am rejecting this response because I did not see any expiration date or the year of the coupon on the coupon. And why did they do the check when the check engine light was on? I was told from another smog check place that is an automatic failure, The guy said he wouldn't run a check knowing this. And also the business response said they haven't done the no pass no pay since 2012. I found a coupon in the 2013-2014 phone book were it clearly states on the coupon no pass no pay.

Business

Response:

I have attached a copy the original work order to this email and on it I have marked exhibit A and B. Please bring your attention to exhibit B first where the customer signed the worked. In addition to the customers signature in exhibit B, you will notice in exhibit A that the customer also initialed where it is clearly marked pass or fail or abort. This is our standard work order for a smog check.As far as per smog inspection rejection goes, its not allowed per the smog check rules and regulations set forth by the state of California. IT is also unfair to the customer to reject his vehicle without giving him or her a full inspection which he came in for.For example, If we told the customer that the check engine light is on it's not going to pass. Please go fix it and bring it back. The customer goes and fixes the check engine light and brings it back, we get ready to do the smog, we open the hood and see a hose missing. Now we tell the customer to go fix it and bring it back again. The customer goes to fix it and brings it back. Now we get ready to do the test, We preform the smog inspection and the vehicle fails the tail pipe emissions. These are just a few of the examples of why per inspection rejections are not allowed.Thank You[redacted]

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Description: Auto Smog Inspection

Address: 1611 East Mariposa Road, Stockton, California, United States, 95205

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www.californiasmogplus.com

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