Call Me Van Line, Inc.

Complaint:
I am rejecting this response because:
H*** *** There is no guarantee that there will be a refund, replacement of my things, or the rest of my things brought back or delivered to me at all just like there was no guarantee that you guys live up to your day policy. The claim is another nightmare, because it does not mean that we will get a refund for all things missing, broken, or destroyed, or sent to the wrong house. The claim is just another piece of paper to CALL ME VAN LINE just like the contract that labeled all of our belongings on it, the stickers that labeled our belongings on it, with the day policy. Someone could steal our Identities because of your lack of incompetencies. D*** still blames us for the ID's, not himself or his coworkers. Unless we are compensated the money were out for all of this confusion, emotional stress and mishaps. There will be no resolution.
Regards,

Dear Dr***:
Greeting from Call Me Van LineThank you for your inquiry
I am sorry to hear you feel this way, and if you stopped agreeing with our refund policy that you had been contracted during your reservationI completely understand your position and I hope you can understand oursJust like we honor our word when it comes to refunds which are eligible (e.g.: invalid charges, duplicate charges, the deposit supersedes the 20% fee, the refund is within the guidelines of our terms of service…) the same way we respect our policy when it comes to ineligable refunds
At the moment of reserving your move you were prompted to read and accept our terms and conditions in order to proceedThat is considered a legal contract obligation between the service provider and shipperI am very sorry if you now regret for what you have previously acceptedOur cancellation and refund policy is completely transparentIn case we receive a dispute notification we will of course provide the needed details about your contract with us and the reason the refund has been denied
I am grateful that your request was brought to my attention and I appreciate your perseverance in settling this matterOnce again, I am very sorry for any inconvenience this has caused youLastly, I am enclosing a $gift certificate you can redeem at any Call Me Van Line location nationwideIt is good on all packing merchandise, including sale itemsWe value your patronage here at Call Me Van Line and hope you will continue to consult us for all your moving needs
If you need anything else do not hesitate to contact the owner directly by phone, email, or in person.
Thank you,
D*** ***
Owner
Call Me Van Line, Inc###-###-####
[email protected]
www.callmevanlines.com

GOOD MORNING
face="Arial, sans-serif" size="2">PLEASE SE ETACHMENT AND REMOVE COMPLAINT
THANKE YOU D***
D*** ***
Operations
Moving APT
###-###-####
[email protected]://www.movingapt.com
Here's is the completed form all complaints and reviews are in the process of being removed by the Revdex.com everything is now in their hands.
Sincerely,
J*** ** ***
Sent from my iPhone

Please accept my sincere apology on behalf of our company that our initial response to you was unsatisfactoryPlease be assured that this type of situation will never happen againWe have put new procedures in place as of today that will help clarify customers charges to the fullest extent. I would like to thank you for bringing this to our attentionIt will help us improve our operations and servicesIn an effort to resolve this matter, and as a tangible means of acknowledging your disappointment with our company I have attached hereto a claim formPlease submit the claim form back to us so we may further investigate your alleged overcharges
If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact me personally by phone, email, or in personSincerely,
D*** ***
Owner of Call Me Van Line
###-###-####

Dear MrsS***:
First, I want to apologize to you that your furniture incurred damages due to your move. I apologize if our services did not meet your expectations, and appreciate you taking the time to share those concerns today with the Revdex.com. Our goal is to
provide a consistently reliable service, with an exemplary level of customer careBased on the events you described, we did not meet this goal for youYour comments regarding the damages incurred will be used for coaching and training our employees and agents.Our internal records that are dated, time stamped, and unable to be altered indicate that on Wednesday, July 20, at 12:PM EST a claim form was emailed to you at [email protected] have yet to receive the completed claim form back from you to submit for damage compensation and reimbursement. At the moment of reserving your move you were prompted to read and accept our terms and conditions in order to proceedThat is considered a legal contract obligation between the service provider and shipperI am very sorry if you now regret for what you have previously acceptedOur claim policy is completely transparent.
I was sorry to hear you feel this way, and if you stopped agreeing with our claims policy that you had been contracted during your reservationI completely understand your position and I hope you can understand oursJust like we honor our word when it comes to refunds which are eligible (e.g.: invalid charges, duplicate charges, the deposit supersedes the 20% fee, the refund is within the guidelines of our terms of service…) the same way we respect our policy when it comes to ineligable refunds. I am grateful that your request was brought to my attention and I appreciate your perseverance in settling this matterOnce again, I am very sorry for any inconvenience this has caused youPlease complete the claims process for compensation. If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact the owner personally by phone, email, or in person
Very Truly Yours,
The Claims Operations Team at Call Me Van Line
Phone: ###-###-####
Email: [email protected]
Hours: 9:AM to 5:PM EST, Mon - Fri

100% positive experience! I've moved several times in the last handful of years so I have plenty of comparisons to rely on This company was just plain great to work with I loved that they were a family run businessThe whole staff was completely accessible, available, and even cheerful about offering useful advice and answering my questions beforehand, as well as delivering packing supplies, etc Their staff working in the office had the same helpful attitude The estimate was very reasonable, prompt and professional, and I felt confident that there would be no surprises As it turned out, I was right Mine was a 20-day move about 2,miles The crew who loaded my household onto the truck was fast and efficient, and used extra caution and good sense The truck was tightly packed to the gills when it became apparent that a few items were just not going to make it on the truck, despite their planning and maneuvering They immediately sent for a second vehicle, a large van this time, and they explained that the additional expense of a second vehicle and additional gas costs were HIS problem and not mine They stuck to the original agreement and did not charge me a penny more than the original price per pound Moving IN day a few weeks later went beautifully They were an extremely pleasant group of guys, they were on time after the lengthy drive, and unloaded very efficiently At one point we were going to take a break for pizza, but they insisted on working straight through because there was a threat of rain coming our way and they didn't want to risk my furniture getting wet while unloading
I could not be more pleased with the job they did I would call on them without hesitation if I ever have to go through the burden of moving again! Call Me Van Line made it a painless process and I have only great things to say about their service I very highly recommend Call Me Van Line!

Dear ***
Greeting from Call Me Van LineThank you for your inquiryI am sorry to hear about your recent experience with our company. As one of our valued customers, you have the ultimate vote about whether or not our moving services were to your standard, and based on this
Revdex.com inquiry we did not meet your expectationsIn addition, I want to apologize to you that your furniture incurred damages and missing items due to your moveAs a testament to strive for your satisfaction as our client, we have taken steps to ensure that this will never happen again by addressing this issue directly with the owner immediately. In addition, I have notified our third party claims department to send you a claim form to this email addressCall Me Van Line is going to help you every step of the way in filing a claim, and getting this resolved for youWe deeply value your relationship with our company and are committed to continuing to provide you with quality service even after your deliveryI understand your desired settlement, and would be glad to discuss it with you anytime by phone, email, or in person. I am grateful that your request was brought to my attention and I appreciate your perseverance in settling this matterOnce again, I am very sorry for any inconvenience this has caused youLastly, I have applied $gift certificate to your account that you can redeem at any Call Me Van Line location nationwideIt is good on all packing merchandise, including sale itemsWe value your patronage here at Call Me Van Line and hope you will continue to consult us for all your moving needs
Very Truly Yours,
*** ***
The Claims Operations Team at Call Me Van Line
Phone: ###-###-####
Email: [email protected]
Hours: 9:AM to 5:PM EST, Mon - Fri

I am sorry to hear you feel this way, and if you stopped agreeing with our claims policy that you had been contracted during your reservationI completely understand your position and I hope you can understand oursJust like we honor our word when it comes to refunds which are eligible (e.g.: invalid charges, duplicate charges, the deposit supersedes the 20% fee, the refund is within the guidelines of our terms of service, compensation is due for claim settlement…) the same way we respect our policy when it comes to ineligible refundsAt the moment of reserving your move you were prompted to read and accept our terms and conditions in order to proceedThat is considered a legal contract obligation between the service provider and shipperI am very sorry if you now regret for what you have previously acceptedOur claims and refund policy is completely transparent. I am grateful that your request was brought to my attention and I appreciate your perseverance in settling this matterOnce again, I am very sorry for any inconvenience this has caused youIn regards to your concerns regarding the delays in your move be advised on your order we provided you with a delivery window that allows us to make sure we are absolutely prepared to meet your expectation with the utmost quality of serviceUnless you have purchased the entire truck for your move we have implemented a window on your order with our companyThe window will help all of the customer’s you share a truck with the same opportunities as yourselfYour window will be subject to any and all variables that can happen moving across the countryKeep in mind the window on your order with our company, but know that your driver wants to move you to your destination as quickly as possible so they can be paid for their servicesI have sent you a claim formPlease complete the claimWe value your patronage here at Call Me Van Line and hope you will continue to consult us for all your moving needs

The movers are here delivering now and at first things did not go so well because they were here before I was, but I was able to get someone here to cover me until I showedI just showed up about an hour ago and they are finished loading and now they are putting together my entertainment centerThey already put my bed back together with the mattresses and all, and even unwrapped my sofasI even told them to move my sofas several times now because I just cant decide where to keep them, and they were all so nice telling me its no big deal and they are happy to do itOverall a good experienceSo thankful right now

Dear MrsV*** *** *** ***:
Thank you for your inquiry to Call Me Van LinesUnfortunately we were unable to locate an account with our company using the information you gave usPlease advise a job number or full name of the account in question, and we will resolve your
concerns promptly. If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact the owner personally by phone, email, or in personPlease do not hesitate to call or email us with all of your moving needsThe Customer Care Department is available Monday through Friday from 9AM to 5PM EST., and can be reached directly at ###-###-####.THANK YOU FROM:The Customer Service Team at Call Me Van LinePhone: ###-###-####Email: [email protected]

We are currently working with the client directly to resolve his concernsWe have spoken with him today
At this time we ask that the Revdex.com extend their time allotted to us so we may resolve thisWe will submit a formal response
thereafter.
Please do not hesitate to call or email us in the meantime.
Sincerely,
S*** ***
Call Me Van Line
###-###-####

Dear C***:
I am writing you in response to your Revdex.com rejection responseI apologize if our initial response did not resolve your disputes with our company to your satisfaction. Our goal is to provide a consistently reliable service, with an exemplary level of customer careBased on the events you described, we did not meet this goal for youYour comments regarding the additional incurred charges to your move will be used for coaching and training our employees and agentsBe advised that I have notified our third-party claims processor of your wishes to file a claim for said damages incurred during your relocation with our companyThey will be sending you a claim form to your email soon so you can file for compensationPlease know the photos we took of the furniture prior to us loading will be sent to our claims processor as well.
I completely understand your position in requesting a refund, and I hope you can understand oursJust like we honor our word when it comes to refunds which are eligible (e.g.: invalid charges, duplicate charges, the deposit supersedes the 20% fee, the refund is within the guidelines of our terms of service…) the same way we respect our policy when it comes to ineligable refunds. At the moment of the pickup of your move you were prompted to read and accept our terms and conditions in order to proceedThat is considered a legal contract obligation between the service provider and shipperI am very sorry if you now regret for what you have previously acceptedOur policy on shuttle services, packing services, and delivery services included is completely transparentIn addition to the latter, we have notified your broker about your disputes so you may initiate a claim with their company as wellCall Me Van Line is going to help you every step of the way in filing a claim, and getting this resolved for youWe deeply value your relationship with our company and are committed to continuing to provide you with quality service even after your delivery.If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact the owner of our company personally by phone, email, or in person
Very Truly Yours,
The Claims Operations Team at Call Me Van Line
Phone: ###-###-####
Email: [email protected]
Hours: 9:AM to 5:PM EST, Mon - Fri

Dear MrsB***:
First, I want to apologize to you that your furniture incurred damages and missing items due to your moveAs a testament to strive for your satisfaction as our client, we have taken steps to ensure that this will never happen again by addressing this issue directly with
the owner immediately.Our trucks, crews, and warehouses have been notified of your missing items, and we are working vigorously to locate the missing boxIn the meantime; I have notified our third party claims department to send you a claim form to this email addressCall Me Van Line is going to help you every step of the way in filing a claim, and getting this resolved for youWe deeply value your relationship with our company and are committed to continuing to provide you with quality service even after your deliveryPlease do not hesitate to call or email us with all of your moving needsThe Customer Care Department is available Monday through Friday from 9AM to 5PM EST., and can be reached directly at ###-###-####
THANK YOU FROM:
The Customer Service Team at Call Me Van Line
Phone: ###-###-####
Email: [email protected]

Complaint:
I am rejecting this response because:
I will not accept the response until the Business accepts it has overcharged us and return the extra fee taken.
Regards,
S*** ***

Dear *** ***:
Thank
you for letting us know about your recent experience with your moveI apologize if our services did not meet your expectations, and appreciate you taking the time to share those concerns with the Revdex.comOur goal is to provide a consistently reliable service, with an exemplary level of customer careBased on the events you described, we did not meet this goal for youYour comments regarding the pricing of your move will be used for coaching and training our employees and agents
In regards to your assertion that we tried to do a "Bait and switch" on your move, this assertion is falseBe advised that our contract is lucid in nature and clearly reflected a breakdown of all of your moving chargesAt no given time did we ever tell you we were going to charge you for more space or weightThe additional charges you incurred to your move was for shuttle services on deliveryWe not only gave you this information in writing, but spoke to you on several occasions regarding your additional charge for a shuttleFor this exact same reason we require that our clients review and execute not only their Estimate/Order For Service and Inventory List (to ensure its’ accuracy) but also the Terms and Conditions of our agreement in an effort to avoid confusion and/or hearsay prior and/or subsequent to the relocation processTo encourage you to continue to use our services in the future, and as a tangible means of acknowledging your disappointment with your mover we are providing you with this Relocation Discrepancy ReportMrs***, I ask that you allow us another opportunity to serve you, as we consider it our privilege to have you as our clientPlease complete the discrepancy form, as we are always trying to improve our services to our clients, and we greatly value the input of such an important client as you are to usWe take your concerns very seriously, we will implement your feedback, and resolve your concernsHere is a link to the form: https://www.surveymonkey.com/r/X26RH

Dear S[redacted]:
I am writing you in response to your Revdex.com Complaint filed 1/29/16.
" vertical-align: baseline; white-space: pre-wrap; background-">First, I want to apologize to you that your furniture incurred damages due to your moveAs a testament to strive for your satisfaction as our client, we have taken steps to ensure that this will never happen again by addressing this issue directly with the owner of our company immediatelyOur goal is to provide a consistently reliable service, with an exemplary level of customer careBased on the events you described, we did not meet this goal for youYour comments regarding the damages to your furniture will be used for coaching and training our employees and agentsTo encourage you to continue to use our services in the future, and as a tangible means of acknowledging your disappointment with your mover we are providing you with the attached Claim Filing FormCall Me Van Line is going to help you every step of the way in filing a claim, and getting this resolved for youWe deeply value your relationship with our company and are committed to continuing to provide you with quality service even after your deliverySee attached for some additional claim filing information, and instructionsPlease note claims are handled in writing only, and are never handled over the phone; however, due to the validity of your particular situation I welcome you to call our office at ###-###-#### with all of your moving needs
Sincerely,
S[redacted]
Customer Relocation Supervisor
###-###-####
[email protected]

Complaint: 11551079
I am rejecting this response because:
I contacted them by all means provided. I have also texted the owner with no response by any of my methods. They indicate they want to give me my money back, but have made no efforts. I have an ongoing charge dispute on my credit card as we speak.  The only thing I want is my $1260 back on my credit card and I will be happy to close all of this out.
Regards,
R[redacted]

This is the worst experience of my life! I would NEVER refer this company to anyone! They gave me a quote and then on the day of pick up came to my home and the cost went up $1100.00. I had to be out on this day so I did nit have the time to get anyone else to do the move. Then they were suppose to be at my home by noon and did not show up until 5:30 pm. I was moving from California to Virginia. They said that my stuff would be in Virginia in 2 weeks, well it's been 4 weeks and still nothing. They now are also charging me an extra $750.00 because they discovered that their truck can not come into the state of Virginia, so they have to rent another smaller truck to make the delivery. They have done nothing but lie to me over and over again. They pulled the Bait & Switch on me. I am a senior citizen with limited income and resources, and now they are telling me to rent my own truck and unload and reload and then unload everything again. There is ni way I can do this. These people are dishonest and inconsiderate. I have had to call or text them at least 30 times during the past two weeks to find out when they will be here. I have got nothing but excuses and lies. I will be filing an complaint against them, for dishonest business practices.

To Whom It May Concern:
face="arial, helvetica, sans-serif">
Our company is in receipt of Mr. and Mrs. [redacted] dispute notification, and wish to address their concerns with our client. 
Be advised that as per the agreement our truck and crew arrived at the clients storage unit in Phoenix, AZ on 5/22/16. Prior to loading, Mr. and Mrs. [redacted] were presented with a revised written estimate, which included moving more items than listed on the Order for Service; executed and signed by our client on April 29, 2016. For this exact same reason we require that our clients review and execute not only their Estimate/Order For Service and Inventory List (to ensure its’ accuracy) but also the Terms and Conditions of our agreement in an effort to avoid confusion and/or hearsay prior and/or subsequent to the relocation process. Our foreman did a walk thru of Mr. and Mrs. [redacted] home to assess the additional labor and weight not on her original order. Mr. and Mrs. [redacted] were then given a revised written estimate for the actual services to be performed, and the estimated weight of their shipment. Unfortunately; our client did not accept the additional estimated charges and we were unable to negotiate with the client for the additional items to be moved, and therefore; our crew left the job site without preforming the move per the clients request. 
Given the explanation provided we look forward to your response. We take Mr. and Mrs. [redacted] concerns very seriously, we will implement their feedback, and resolve their concerns internally.
 
 
Regards, 
 
The Customer Care Operations Team at Call Me Van Line
Phone: ###-###-####
Email: [email protected]
Hours: 9:00 AM to 5:00 PM EST, Mon - Fri.

Dear Mrs. B[redacted]:
 
I apologize that our initial response was not to your satisfaction. We have made every attempt to locate the missing tote. I understand your frustration with the situation, and we will continue to try and locate the missing tote for you. 
The owner of our company has been made aware of the situation, and he will personally be contacting our trucks and crews to attempt to locate the tote. If you would like to speak with him regarding this please do not hesitate to contact him directly by phone at ###-###-####. 
Mrs. B[redacted], I ask that you allow us another opportunity to serve you, as we consider it our privilege to have you as our client.
Please do not hesitate to call or email us with all of your moving needs. The Customer Care Department is available Monday through Friday from 9AM to 5PM EST., and can be reached directly at ###-###-####.
THANK YOU FROM:
The Customer Service Team at Call Me Van Line
Phone: ###-###-####
Email: [email protected]