Calumet Auto Parts Reviews (6)
View Photos
Calumet Auto Parts Rating
Description: Auto Parts & Supplies - Used & Rebuilt, Wheels, Auto Salvage Yards, Auto Parts & Supplies - Used, Auto Parts & Supplies - New, Auto Radios & Stereos - Sales & Repair, Engines - Rebuild & Exchange, Radiators - Automotive, Transmissions - Automobile, Motor Vehicle Supplies and New Parts Merchant Wholesalers (NAICS: 423120)
Address: 8501 W Calumet Rd, Milwaukee, Wisconsin, United States, 53224-3414
Phone: |
Show more...
|
Fax: |
+1 (414) 355-2466 |
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Calumet Auto Parts
Add new contacts
I purchased a bcm that I was told was tested dealership tested car with bcm from calumet and it was bad evan was very sarcastic and wont refund me I was told by some esle that if they didnt have one I would be refunded I wasnt they told me they had to order one and it would b a few days so she paid 750 for shop to start on it .
I am responding to a dispute about an item return request. At Calumet Auto Parts we offer a 7 day return policy and a 90 day warranty replacement for the used parts we sell. If the part is not needed or purchased in error, the customer can return a part within 7 days for a refund minus a 25% restock fee. After 7 days, we warranty the part to be in good working order and will replace the part if defective for up to 90 days. We also have special warranty conditions for certain parts including electronic modules. Electronic parts and modules are not returnable for refund if not needed or purchased in error, but we will exchange if defective with the same part type up to 90 days. The part purchased was an electronic body control module or BCM. I first spoke to the customer on or about 10-16-19, after over 1 month had passed from the date of purchase. The customer purchased the unit from one of our other salesmen on 9-12-19. The customer wanted to return the part claiming it was defective and/or could not be reprogrammed for his vehicle. I told the customer that we can replace the module with another of the same part number per our warranty, and I could have a replacement available for exchange the next day. The customer would not accept a replacement because he stated he no longer needed the part and was having his vehicle serviced elsewhere. I told him again that I had to adhere to our policy and I could only exchange for another of the same module, considering this was over one month later and we were not called earlier about any problems or requests for an exchange. This policy was clearly stated on the customers receipt at time of purchase. The customer continued to assert that we should refund him for the part or allow an exchange for something else. I told the customer again I could only exchange for the same part after this much time had passed. The customer asked for my supervisor or the owner of the business, but the general manager was not available at the time and the owner does not reside in this state. The customer asked my name and ended the conversation. This phone conversation was my only interaction with this customer.Within the next few business days the customer left a negative review for our business on Google, and then filed this complaint with the Revdex.com. We do our best to help customers get the parts they request, but we do have policies in place to help prevent unnecessary purchases and returning items later as not needed. We would be willing to make an exception and allow a return and refund in full for this item to resolve this issue, but in exchange we would request that the customer remove the negative review he posted on Google and close this complaint with the Revdex.com. We apologize that the customer was not pleased with our service or policies. We would like to resolve this complaint and hope that this is an acceptable and fair resolution for the both the customer and our business.
We have agreed to refund the customer for the full purchase price as requested. This purchase for $75 plus sales tax on 9-12-19 was the only transaction or payment from this customer. We only ask that the customer remove the negative feedback on Google and bring the part back for a full refund. We would like to resolve this complaint, but besides a full refund we are not sure what the customer is asking for. We cannot be held responsible for any other parts or services performed at the dealership.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
all I want is a refund and I do not appreciate the way I was lied to and treated
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
Mr*** came to Calumet Auto on Thursday, August 21, at 8:45AM. He requested a mirror for a Saturn, and he wanted a black one. We did not have the mirror that he wanted in stock, but we offered him that we could special order one in from another salvage yard for
$plus tax, and we could have it here by the next day, Friday At this time, Mr*** agreed to purchase the mirror and paid a $deposit. He received a receipt for the deposit on our invoice number ***.
After the mirror arrived at our yard, Mr *** picked up the mirror and paid the balance due of $33.36. This happened on Friday at approximately 9:15AM and he received another receipt for the balance paid. On Tuesday, August 26, 2014, Mr*** came back with the mirror and he said that he wanted to return it because he had purchased a different mirror
Mr*** had a copy of our terms and conditions in his possession for over hours when he picked up the mirror In the front of the receipts, in large bold letters, it states "PLEASE SEE REVERSE SIDE FOR TERMS & CONDITIONS". Under the Terms and Conditions, item #it states: "No refunds on special order parts." According to the Terms and Conditions we did not have to refund any portion of the price. However, as a service to Mr***, and as a gesture of goodwill we accepted the mirror back, but we assessed a 25% for handling and labor charges, plus $for shipping the mirror both ways. All very fair and reasonable costs
We provided Mr*** the exact part that he requested at the agreed price in the time frame promissed. Sometime, after he picked up the mirror he changed his mind. I feel that charging him $for labor plus $for freight is just and fair
On Monday, November 17, 2014, I spoke with *** and I heard his complaint. I agreed with him and offered him a full refund. *** came into our business today, Tuesday, November 18th and received the balance of his refund.*** ***
[A default letter is provided here which indicates...
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Review: No refund policy was given. However, the person who sold the product stated that an item purchased cost $63.00. The item was an outside view mirror. The item purchased was, also, a used auto part. Upon return of the item purchased the refund amount was $39.63. The merchant charged a 25% restocking fee + 10.00 to ship back to the vendor. (note the item was picked up the next day). However, this policy was not stated at the time of the purchase. This policy was not provided stated before the purchase of the item. If it had I would have gone some where else for the item.Desired Settlement: The merchant should have provided the actual purchase price. If extra fees were expected because of what was stated above, it should have been indicated to me prior to the completion of the transaction.
Business
Response:
Mr. [redacted] came to Calumet Auto on Thursday, August 21, 2014 at 8:45AM. He requested a mirror for a 1997 Saturn, and he wanted a black one. We did not have the mirror that he wanted in stock, but we offered him that we could special order one in from another salvage yard for $60 plus tax, and we could have it here by the next day, Friday. At this time, Mr. [redacted] agreed to purchase the mirror and paid a $30 deposit. He received a receipt for the deposit on our invoice number [redacted].
After the mirror arrived at our yard, Mr [redacted] picked up the mirror and paid the balance due of $33.36. This happened on Friday at approximately 9:15AM and he received another receipt for the balance paid. On Tuesday, August 26, 2014, Mr. [redacted] came back with the mirror and he said that he wanted to return it because he had purchased a different mirror.
Mr. [redacted] had a copy of our terms and conditions in his possession for over 24 hours when he picked up the mirror. In the front of the receipts, in large bold letters, it states "PLEASE SEE REVERSE SIDE FOR TERMS & CONDITIONS". Under the Terms and Conditions, item #2 it states: "No refunds on special order parts." According to the Terms and Conditions we did not have to refund any portion of the price. However, as a service to Mr. [redacted], and as a gesture of goodwill we accepted the mirror back, but we assessed a 25% for handling and labor charges, plus $10 for shipping the mirror both ways. All very fair and reasonable costs.
We provided Mr. [redacted] the exact part that he requested at the agreed price in the time frame promissed. Sometime, after he picked up the mirror he changed his mind. I feel that charging him $11.62 for labor plus $10 for freight is just and fair.
Review: I called Calumet Auto Parts on November 7th,2014 and asked about a driver side mirror, so after me giving information about the car I was told the price and the only two colors they had were gray and burgundy; I said great I need the burgundy one so there's no need for me to get it painted because the car is burgundy. I went to Calumet Auto Parts and spoke to the guy at the counter and we repeated the same process as we did over the phone a few hours early, so I paid for the part in full and the guy at the counter told me it would be here in about two days. I got a call from Calumet Auto Parts on Monday November 10th,2014 and was told my part was in, I told him I would be there tomorrow to pick it up. Tuesday November 11,2014 I went to Calumet Auto Parts to pick up the part, I was given a gray part not burgundy, like I paid for. I told the guy behind the counter this is not right the part its gray not burgundy, he told me it is the right part just not the color I wanted, and it would still fit on the car I needed it for. I gave me my invoice and showed him that it stated burgundy; I was told if I didn't want the gray part I would have to pay a restocking fee of 25%. We went back and front about why I needed to pay a restocking fee for something they screwed up on. In the end was told that the part would still fit on the car even if the color don't match and if I don't want it I would be given a refund less the 25% restocking fee. So I didn't get the part I paid for and they still charged me the restocking fee of 25% from the $205.92 that I paid them for a part, that I didn't get because they screwed up. So I paid them $51.48 to waste my time, because that's what they charged me for in restocking fees.Desired Settlement: I want the 25% of the $205.92 that I was charged in restocking fees refunded back to me, which was $51.48.
Business
Response:
On Monday, November 17, 2014, I spoke with [redacted] and I heard his complaint. I agreed with him and offered him a full refund. [redacted] came into our business today, Tuesday, November 18th and received the balance of his refund.[redacted]
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.