Calvin Klein, Inc.

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I did try to pick up the replacement with the same price today but the customer service don't know what I am talking aboutIt seems my issue hasn't been solvedStill need help
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
As soon as I receive the agreed replacement bag, I will consider the matter resolved
Sincerely,
*** ***

We are very sorry to hear you had an issue with your recent return and with the service you were provided Please accept our sincere apologies We did reach out to our Ecomm team and have been notified that upon receipt of your return you were refunded the following:$- Merchandise
(3-**-15)$shipping (3-**-15)$total refundWe did further research on the coupon accommodation issue you mentioned Your account was flagged, due to the numerous accommodation codes previously issued to you (we keep a running log of all accommodations that have had to be issued and reissued to customers) We have been notified that a 20% coupon code is being sent to you today via email If we can be of any further assistance, please feel free to contact our Ecomm Customer Service Team at ###-###-####.Regards,*** *** *** *** ***

We are very sorry you experienced an issue with your recent Calvin Klein Ecomm purchase We have been notified that our Calvin Klein Ecomm team has reached out to you and they have resolved this issue.Thank you for shopping Calvin Klein Calvin Klein Customer Service

Please accept our sincere apologies for the issue you experienced with your recent *** purchase We have passed along this information to our Ecomm Customer Service team and they have made three separate attempts to reach you via phone and email without a response: 12-**-
(left message)12-**-(left message) After no response, an email was sent on 12-**-14 We would be happy to address this issue, and look forward to hearing from you ###-###-####Thank you.Calvin Klein Retail Customer Service

Revdex.com:At this time, my complaint, ID [redacted] regarding Calvin Klein, Inc. has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

We attempted to call the customer to assist with this matter. However we received a message stating "[redacted]".

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I want to have a credit for 250 or 160 dollars for my troubles.  I will return the jeans with bad quality.  Can we not close this case until I get my refund check or new jeans plus check? Thank you
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Our Ecomm Team has attempted to reach the customer on two separate occasions to resolve this issue.  (left a voice message and sent an email)  The customer has not responded to our contacts.   We look forward to resolving this issue, please have the customer contact our Ecomm team at ###-###-#### and ask to speak with a supervisor.  Thank you,Calvin Klein Customer Service

Dear [redacted]:Please accept our sincere apologies for the unfortunate issue you experienced with your recent calvinklein.com purchase.  We did reach out to our ecommerce customer service team and understand, if a return is made, a new order does need to be placed.  Our customer service...

team should have offered to place the order for you, while you were on the phone.  We are additionally sorry that the coupon code did not work properly.  It is our understanding that a supervisor has since been in touch with you and a return label was sent along with a new discount code.  Thank you for allowing us to resolve this issue for you.  Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I contacted [redacted] (the company I used to submit payment) and they issued my refund. While Calvin Klein has been completely uncooperative with  ID [redacted], I am satisfied with my refund through [redacted].
Sincerely,
[redacted]

Customer was contacted (called and emailed) on 6/**  in regards to complaint. On 6/** offered a return shipping label to return products for a refund. On 6/** customer contacted us and accepted  resolution.

Please accept our sincere apologies for the delay in handling your issue and thank you for allowing us to resolve this.  
Please note that we have been made aware that our handbag team has reached out to you and a replacement handbag is being shipped to you.  
If we can be of any...

further assistance, please feel free to contact our customer service department at ###-###-####.
Calvin Klein Retail Customer Service

Reached out to customer regarding the return of the defective jeans so it can be reviewed for quality. Once product received an accommodation will be made to the customer for the jeans. Customer agreed to return for accommodation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We are sorry to hear that you had an issue with your recent CalvinKlein.com return.We have been notified by our Ecomm Customer Service team that they have reached out to you via email and the issue has been resolved.Thank you for calling this issue to our attention and for allowing us to resolve for...

you.Regards,Calvin Klein Retail Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved, provided I receive the promised credit of $37.79 for order number [redacted].
Sincerely,
[redacted]

Review: On August **, 2013, I ordered two pairs of pants from calvinklein.com. The order number was [redacted]. Less than a month later, I called Calvin Klein to find out if I could return two items from different orders. The representative I spoke to confirmed that this was possible, so I returned one pair of pants from order [redacted], along with another pair from order [redacted]. The item from order [redacted] was refunded to me, but the other item from order [redacted] was not. I called Calvin Klein and was told they would contact the warehouse to find out what had happened to the item that was not refunded. At that time, I was given request number [redacted]. I called back four times over the next two weeks and was told the same thing each time—that they were looking into it, and that I would receive an e-mail about the status of my request within a few days. I never received any such e-mail, and as of 11/*, I still have not received a refund in the amount of $55.65 for the returned item.Desired Settlement: I am requesting a refund of $55.65 for the returned item.

Business

Response:

We have been made aware that our Ecommerce Customer Service team did reach out to [redacted] and the situation has been resolved. Please accept our apologies for any inconvenience.

Calvin Klein Customer Service

Review: I was incorrectly charged. The representative I spoke with informed me that they would correct the error. I've sent three emails in which they responded to two of the three stating that the credit would be reflected in two weeks to my bank card. My account has yet to be credited.Desired Settlement: I would like my adjustment to be made immediately. In addition I feel that an additional adjustment should be made to accommodate for my inconvenience and the dissatisfaction of the lack of service and response from the company.

Business

Response:

Please accept our sincere apologies for the issue you have experienced. We have reached out to our Ecommerce Customer Service team and have been notified that they have taken care of this and have issued you the necessary credit.

Calvin Klein Customer Service