[redacted] did call 2 weeks ago about this warranty work. However she did not have her invoice or know when it was done. She told me it was last year around May. I said I needed to verify we did the work & I would get back to her. I took the time to look through all of last years schedule...
to look for her job. I wasn't able to find it. I figured she got a hold of the wrong company & quite frankly forgot about it, but not after wasting my time looking for the job based on her wrong information.I received a call from her again April 19th. I didn't listen to the message until April 20th. This time she gave me the correct information and I was able to find the job we did for her. Before I was able to call and schedule a time to fix it, I got this complaint. Yesterday I was not able to get through Revdex.com's website, so I am responding now. [redacted] should have the correct information available when she calls expecting warranty work. If she did, it would be taken care of already. At least give me more time to respond to her last call before escalating her complaint to Revdex.com. Some people don't give the same courtesy they expect to receive.I will call her when I have a day available in her area to fix it. I am assuming she will receive this response.
[redacted] did call 2 weeks ago about this warranty work. However she did not have her invoice or know when it was done. She told me it was last year around May. I said I needed to verify we did the work & I would get back to her. I took the time to look through all of last years schedule...
to look for her job. I wasn't able to find it. I figured she got a hold of the wrong company & quite frankly forgot about it, but not after wasting my time looking for the job based on her wrong information.I received a call from her again April 19th. I didn't listen to the message until April 20th. This time she gave me the correct information and I was able to find the job we did for her. Before I was able to call and schedule a time to fix it, I got this complaint. Yesterday I was not able to get through Revdex.com's website, so I am responding now. [redacted] should have the correct information available when she calls expecting warranty work. If she did, it would be taken care of already. At least give me more time to respond to her last call before escalating her complaint to Revdex.com. Some people don't give the same courtesy they expect to receive.I will call her when I have a day available in her area to fix it. I am assuming she will receive this response.