Cambridge Who's Who Publishing Inc.

[redacted]
*
[redacted] [redacted]   Dear [redacted],   In response to the above referenced matter please note the following. On August **, 2016, we...

received notification from [redacted]’s credit card company disputing the charges in question. We answered the credit card dispute and the decision was ruled in our favor. As [redacted]’s credit card company opted to further dispute the charges in question, they entered us into to pre-arbitration on October **, 2013. Our company opted to no longer pursue the matter and the dispute was lost. At that time, the funds were automatically deducted from our merchant account.    The best advice we can offer [redacted] is to contact her credit card company directly. Once charges are disputed with credit card companies, all correspondence and any credits or refunds are processed directly through said credit card company. As our merchant account was debited in 2013, we are not in a position to refund [redacted].   Before a consumer incurs charges for the services offered by Worldwide, all material terms of those services, including all costs, are fully disclosed. In addition, the consumer is informed that all purchases are final, and Worldwide does not offer refunds due to costs incurred with the purchase and provision of our registry-related services.    If we do not hear from you, we will consider this matter resolved to the full satisfaction of [redacted]. Thank you for your time and attention. Sincerely, Christine B[redacted]Director of Membership Services

Dear [redacted],
In response to the above referenced matter please note the following.
On February *, 2014 a credit was processed in the amount of $989 as a courtesy.  In addition, we contacted American Express and on January **, 2014 and asked them to credit $1,766.00 to [redacted].  We have adjusted our records and he will not receive any further charges or demands for payment.
Before a consumer incurs charges for the services offered by Worldwide, all material terms of those services, including all costs, are fully disclosed.  In addition, the consumer is informed that all purchases are final, and Worldwide does not offer refunds due to costs incurred with the purchase and provision of our registry-related services. 
Nevertheless, in the interest of addressing any complaint expeditiously, the credit card account of [redacted] has been credited and his membership has been deactivated. 
If we do not hear from you, we will consider this matter resolved to the full satisfaction of [redacted]. He can also feel free to contact me directly.  Thank you for your time and attention.
Sincerely,
[redacted]
[redacted]
Worldwide Who’s Wh

[redacted]
 
[redacted]
[redacted]
[redacted]
[redacted]  [redacted]
 
[redacted]  [redacted]
 
Dear [redacted],
 
In response to the above referenced matter, please note the...

following.
 
[redacted] is a Lifetime Member with our organization and has full access and privileges to our site and networking resources. The internal email accounts offered by Worldwide have been discontinued. However, we do have our tech team working on reinstating her email account. I will alert [redacted] once this is completed.
 
If we do not hear from you, we will consider this matter resolved to the full satisfaction of [redacted]. She can also feel free to contact me directly.  Thank you for your time and attention.
 
Sincerely,
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
I received the e-mail response from the business after the conversation between the contact person and myself on the phone.
In the e-mail it says "As per our conversation, we did try reaching you to try and resolve your concerns regarding membership.  I am sorry you feel this is not a good fit for your business. Nevertheless, in order to resolve the issue, we will refund your $989USD by close of business 5:30pm EST on Friday 8/**/2014 from our offices in New York."
Today, I checked with my credit card company, and I confirmed that I've gotten the refund from the business. 
Therefore, this resolution is satisfactory to me and the matter has been resolved.
Thank you so much for your support. I really appreciate your help!
Sincerely,
[redacted]

Christensen Law Offices Provide Excellent service and very friendly staff. Thank you very much Christensen Law Offices

March **, 2015   [redacted]The Revdex.com[redacted] RE:  Case # [redacted] Dear [redacted]...

[redacted],  In response to the above referenced matter please note thefollowing. On March**, 2015 a credit was processed in the amount of $399.00 as a courtesy.  We have adjusted our records and [redacted]will not receive any further charges or demands for payment. Before aconsumer incurs charges for the services offered by [redacted], all materialterms of those services, including all costs, are fully disclosed.  In addition, the consumer is informed thatall purchases are final, and [redacted] does not offer refunds due to costsincurred with the purchase and provision of our registry-related services.    Nevertheless, in the interest of addressing any complaintexpeditiously, the credit card account of [redacted] has been credited and her membership has been deactivated.   If we do not hear from you, we will consider this matter resolvedto the full satisfaction of [redacted]. Thank you for your time and attention. Sincerely,   [redacted]

[redacted]     [redacted]
[redacted]
[redacted]
[redacted]  [redacted]   RE:  Case # [redacted]   Dear [redacted],  ...

In response to the above referenced matter please note the following.   This communication serves to confirm that all membership and account-related information for M. J Hodges has been permanently deleted from our system, effective May **, 2016.  This adjustment has been made as per hid request.  [redacted] will no longer be contacted by our company.   If we do not hear from you, we will consider this matter resolved to the full satisfaction of [redacted]. Thank you for your time and attention.   Sincerely,     Christine B[redacted] Director of Membership Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted]
 
[redacted]
[redacted]
[redacted]
[redacted]  [redacted]
 
[redacted]  [redacted]
 
Dear [redacted],
 
In response to the above referenced matter please...

note the following.
 
On August **, 2014 a credit was processed in the amount of $989.00, accounting for all  funds that had been previously billed to the credit card account of [redacted].  We have adjusted our records and he will not receive any further charges or demands for payment.
 
Before a consumer incurs charges for the services offered by Worldwide, all material terms of those services, including all costs, are fully disclosed.  In addition, the consumer is informed that all purchases are final, and Worldwide does not offer refunds due to costs incurred with the purchase and provision of our registry-related services. 
 
 Nevertheless, in the interest of addressing any complaint expeditiously, the credit card account of [redacted] has been credited and his membership has been deactivated. 
 
If we do not hear from you, we will consider this matter resolved to the full satisfaction of [redacted]. Thank you for your time and attention.
 
Sincerely,
 
 
[redacted]
[redacted]
[redacted]

Review: As a disabled person living in Virginia was approached by this group in 2011. Paid almost $2000 for listing on site as VIP and EPE. Was told over and over again that the hardbound book as well as magazine would be published this year. Nothing. Have been extremely ill since last fall and this is my first time following up on this since that time.Desired Settlement: Finish the job or refund all moneys under consideration of the American's with Disabilities Act.

Business

Response:

Review: Charged $789, $977 and $989 totalling $2,755.00 on my corporate American Express credit card for prior non-validated amounts. We NEVER received ANY promised sales benefits or any other advertising benefits from these cc charges. Who's Who asked for and I sent my complete Profile and Biogrophy of myself. False and misleading billing amounts (called by Who's Who as Receipt and Program Summary) were sent to me as President Member Number [redacted] but not the same $ amounts were charged to my Am Exp credit card. Correspondence from me to executives at Who's Who were NEVER answered. I gave a dispute notice to Am Exp who responded on Dec ** letting me know that $989.00 had been removed from Cambridge Who's Who Publications charge. Then, Am Exp revealed to me that Cambridge Who's Who Publications had charged my Am Exp credit card for the $789 and $977 amounts which I did not detect on the Am Exp statement as erroneous. This $2,755 deducted from my Am Exp card isfraudulent. Please phone me at ###-###-#### for more documented details. [redacted]-EER Products, Inc.Desired Settlement: Return of the $2,755.00 amount back to the EER Products, Inc. American Express Credit Card account...I can give the Am Exp account number over the phone.

Business

Response:

Dear [redacted],

In response to the above referenced matter please note the following.

On February *, 2014 a credit was processed in the amount of $989 as a courtesy. In addition, we contacted American Express and on January **, 2014 and asked them to credit $1,766.00 to [redacted]. We have adjusted our records and he will not receive any further charges or demands for payment.

Before a consumer incurs charges for the services offered by Worldwide, all material terms of those services, including all costs, are fully disclosed. In addition, the consumer is informed that all purchases are final, and Worldwide does not offer refunds due to costs incurred with the purchase and provision of our registry-related services.

Nevertheless, in the interest of addressing any complaint expeditiously, the credit card account of [redacted] has been credited and his membership has been deactivated.

If we do not hear from you, we will consider this matter resolved to the full satisfaction of [redacted]. He can also feel free to contact me directly. Thank you for your time and attention.

Sincerely,

Worldwide Who’s Wh

Review: I received a phone call from a staff of Cambridge Who's Who and it was supposed to be the interview test that was a process of evaluating my skills. But, in the middle of the conversation, she asked me my credit card information and I gave it to her. I would like to cancel my application made over the phone call beause I didnt mean to buy their membership over the phone call. . Thirty minutes after the phone call, I called the contact person and she said everything was done, so I can't cancel it. After that she transferred my phone call to the customer service but no one answered. I left a message to their customer service section earlier today.I haven't received a phone call from them yet,and the contact person says I can't cancel it. Thank you so much and Im looking forward to hearing from you soon. Best Regards,[redacted]Desired Settlement: They have already charged on my credit card, so I would like them to refund it.

Business

Response:

Dear [redacted],

In response to the above referenced matter please note the following.

On August **, 2014 a credit was processed in the amount of $989.00, accounting for all funds that had been previously billed to the credit card account of [redacted]. We have adjusted our records and he will not receive any further charges or demands for payment.

Before a consumer incurs charges for the services offered by Worldwide, all material terms of those services, including all costs, are fully disclosed. In addition, the consumer is informed that all purchases are final, and Worldwide does not offer refunds due to costs incurred with the purchase and provision of our registry-related services.

Nevertheless, in the interest of addressing any complaint expeditiously, the credit card account of [redacted] has been credited and his membership has been deactivated.

If we do not hear from you, we will consider this matter resolved to the full satisfaction of [redacted]. Thank you for your time and attention.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I received the e-mail response from the business after the conversation between the contact person and myself on the phone.

In the e-mail it says "As per our conversation, we did try reaching you to try and resolve your concerns regarding membership. I am sorry you feel this is not a good fit for your business. Nevertheless, in order to resolve the issue, we will refund your $989USD by close of business 5:30pm EST on Friday 8/**/2014 from our offices in New York."

Today, I checked with my credit card company, and I confirmed that I've gotten the refund from the business.

Therefore, this resolution is satisfactory to me and the matter has been resolved.

Thank you so much for your support. I really appreciate your help!

Sincerely,

Review: On January [redacted] of 2013 I purchased from Who's Who Publishers (over the phone, via a debit card) a coffee table book for the amount of 318.95. [redacted] transaction details:

(I have the bank ref number, should you desire it. I attempted to include it here but this form is interpreting it as a credit card number and will not allow me to include).

Who's Who Publishers

1/**/2013

Who's Who Publishers never sent me a receipt for the book, nor was there ever any mention of the book made again.

I never received the book.

In 2014, a woman representing Who's Who Publisher's telephoned me, attempting to sell me a VIP status. There was no mention made of the book I had purchased but not received. When I confronted her (politely and professionally) about the coffee table book I never received, her response was "yes - we've had problems with that publisher." She offered no further explanation. She continued to press me about upping my status for more money. I finally said, "when I get my book, then I will consider doing more business with you." At that point she ended the conversation and hung up. I find their business practices extremely unprofessional.

This year, In January of 2015, my attorney sent Who's Who Publisher's a letter (to their [redacted] address) stating that I desired a full refund. They have not responded to that letter as of this date.Desired Settlement: I want a FULL REFUND for the amount I paid: $318.95. I DO NOT WANT THE BOOK.

Business

Response:

[redacted]

[redacted] Dear [redacted], In response to the above referenced matter please note the following. On May *, 2015 a credit was processed in the amount of $318.95, accounting for the funds that had been previously billed to the credit card account of [redacted]. We have adjusted our records and he will not receive any further charges or demands for payment. Before a consumer incurs charges for the services offered by Worldwide, all material terms of those services, including all costs, are fully disclosed. In addition, the consumer is informed that all purchases are final, and Worldwide does not offer refunds due to costs incurred with the purchase and provision of our registry-related services. Nevertheless, in the interest of addressing any complaint expeditiously, the credit card account of [redacted] has been credited and his membership has been deactivated. If we do not hear from you, we will consider this matter resolved to the full satisfaction of [redacted]. Thank you for your time and attention. Sincerely, [redacted] Worldwide Branding, LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is unclear to me if the business (Who's Who) mailed me a paper check in the post (as I requested) or if my debit card was credited. Either way there is a problem: a) the debit card I used to purchase the book from Who's Who in 2013 is no longer active (they would need my new debit card #) and b) if they posted a paper check in the mail, they would require my new address. No such updated information request has been presented to me. As requested by the Revdex.com, I waited until day 4 to respond to this. If the business (Who's Who) wishes to issue a refund to my new debit card account, that is acceptable to me (even though I requested a check in the original complaint). Either way, Who's Who needs more information from me (in his February 2015 letter to the business, Who's Who, my attorney provided my current mailing address and explained that the original debit card is no longer active). As soon as I receive my refund from Who's Who, this matter will be resolved. Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

[redacted] Dear [redacted], In response to the above referenced matter please note the following. On May *, 2015 a credit was processed in the amount of $318.95, accounting for the funds that had been previously billed to the credit card account of [redacted]. We use an encrypted system for billing, the credit the card that was used to purchase the membership is the credit card that gets refunded. If the card is no longer active, the bank applies the credit to the new card. If the member does not have a new card with that organization then they will send a check to the member. This is a standard refund practice. If we do not hear from you, we will consider this matter resolved to the full satisfaction of [redacted]. Thank you for your time and attention. Sincerely, [redacted]

[redacted] Worldwide Branding, LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have checked with multiple officers at my bank and no such refund has been received. The bank explained to me the following: if a refund is applied to a debit card # that is no longer valid (or blocked) but the bank account that that debit card was connected to remains active, then the bank will automatically credit that active bank account. No refund from Who's Who has appeared in my active bank account (an account I have maintained for years and years). Who's Who is welcome to contact me directly to acquire the correct debit card # so that they may issue my refund. They may also contact me to acquire my current mailing address so that they can mail me a refund check, if that is preferable.Until I receive my refund, this complaint will remain open.Yours sincerely,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I was charged by this company without any authorization.Desired Settlement: Complete refund of $3,995.95

Business

Response:

[redacted] Dear [redacted], In response to the above referenced matter please note the following. On August **, 2016, we received notification from [redacted]’s credit card company disputing the charges in question. We answered the credit card dispute and the decision was ruled in our favor. As [redacted]’s credit card company opted to further dispute the charges in question, they entered us into to pre-arbitration on October **, 2013. Our company opted to no longer pursue the matter and the dispute was lost. At that time, the funds were automatically deducted from our merchant account. The best advice we can offer [redacted] is to contact her credit card company directly. Once charges are disputed with credit card companies, all correspondence and any credits or refunds are processed directly through said credit card company. As our merchant account was debited in 2013, we are not in a position to refund [redacted]. Before a consumer incurs charges for the services offered by Worldwide, all material terms of those services, including all costs, are fully disclosed. In addition, the consumer is informed that all purchases are final, and Worldwide does not offer refunds due to costs incurred with the purchase and provision of our registry-related services. If we do not hear from you, we will consider this matter resolved to the full satisfaction of [redacted]. Thank you for your time and attention. Sincerely, Christine B[redacted]Director of Membership Services

Review: Cambridge Who's Who charged my credit card $1098, but I received nothing of value.Desired Settlement: Refund of $1098 to my credit card.

Business

Response:

Dear [redacted],

In response to the above referenced matter please note the following.

On November *, 2013, a credit was processed in the amount of $1088.00 accounting for all funds that had been previously billed to the credit card account of [redacted]. We have adjusted our records and she will not receive any further charges or demands for payment.

Before a consumer incurs charges for the services offered, all material terms of those services, including all costs, are fully disclosed. In addition, the consumer is informed that all purchases are final, and we do not offer refunds due to costs incurred with the purchase and provision of our registry-related services.

Nevertheless, in the interest of addressing any complaint expeditiously, the credit card account of [redacted] has been credited and her membership has been deactivated.

If we do not hear from you, we will consider this matter resolved to the full satisfaction of [redacted]. Thank you for your time and attention.

Sincerely,

Membership Services

Review: On 9/*/11 I received a call from [redacted] from Cambridge Who's Who. [redacted] wanted to offer me their service for "a bargain" of $500.00. I repeatedly said "No, thank you". However, she insisted many times and kept including more "services" to their package. At that point, after more than 30 min of conversation over the phone I was feeling exhausted and overwhelmed, so I accepted the membership under the impression that according to the [redacted] State Law I had the right to cancel it up to 3 days after my purchase. On 9/** I tried to call the Who's Who Customer Service in order to cancel my membership and after 20 minutes waiting I got a machine requesting my contact information and they would revert to me shortly. I left a message. In the next day, I called again and I got the machine with the same message again. I left another message. Two or 3 days later, after no response I called again and again. On the 9/*/11 I received the first Welcoming e-mail, but return to my calls. On the 9/** I received a call back and the person who called me said: "you will get a call from our Customer service". I informed her that I have been calling insistently and there was never a call back. She promised that someone would be contacting me on the same day.[redacted] from Customer service called me on the 9/**/11 and she insisted that I could NOT cancel their membership because all their sales are final. She also promised a $510 travel voucher to offset the membership payment. Furthermore, the membership documentation was NOT delivered by 9/**/11. On the 9/** I e-mailed [redacted] requesting cancelation and clarifying my reasons, including the lack of customer service, since it took me 15 days to get in contact with them first. I e-mailed her again on: 9/**, 10/*, 10/*, 10/* and I had no answer. On 10/** I wrote her again and I had NOT received my welcoming package and voucher. On the 10/** she replied. After I got the voucher, I tried to use but no SUCCESS yet, almost 4 years later.Desired Settlement: At this point I do not think they can justify any more errors. Please, a full refund would be the minimum they could do.

Business

Response:

March **, 2015 [redacted]The Revdex.com[redacted] RE: Case # [redacted] Dear [redacted], In response to the above referenced matter please note thefollowing. On March**, 2015 a credit was processed in the amount of $399.00 as a courtesy. We have adjusted our records and [redacted]will not receive any further charges or demands for payment. Before aconsumer incurs charges for the services offered by [redacted], all materialterms of those services, including all costs, are fully disclosed. In addition, the consumer is informed thatall purchases are final, and [redacted] does not offer refunds due to costsincurred with the purchase and provision of our registry-related services. Nevertheless, in the interest of addressing any complaintexpeditiously, the credit card account of [redacted] has been credited and her membership has been deactivated. If we do not hear from you, we will consider this matter resolvedto the full satisfaction of [redacted]. Thank you for your time and attention. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business informed that a credit was issued to my credit card on March [redacted], however my bank just confirmed that as of today - April [redacted] - there is NO credit issued from the business. Twenty days later I received nothing from the business other than a "promise" of $399 credit. I am looking forward to receive the refund as soon as possible in order to consider this matter FULLY resolved. Many thanks [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

April **, 2015 [redacted]The Revdex.com[redacted] RE: Case # [redacted] Dear [redacted], In response to the above referenced matter please note the following. Please see the attached refund receipt that we issued on March **, 2015. Our system refunded the card that [redacted] used to purchase. There is no further action that we can take to assist [redacted]. However, we would be willing to have a three way conversation between [redacted] and her financial institution. If we do not hear from you, we will consider this matter resolved to the full satisfaction of [redacted]. Thank you for your time and attention. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory and that the refund was received by one of my Banks. To me and the matter has been resolved.

Sincerely,

Review: On May *, 2013 Cambridge Who's Who Publishing contacted me by telephone to honor me for my accomplishments over the years, this was a week or so after I was on thier [redacted] and filled out part of my information for publishing but I did not enter my credit card. As the person on the phone collected my verbal information then asked me for my credit card information I did give it to her without checking out the Revdex.com website, normally I do but this time I didn't. After I hung up I went on to the Revdex.com website and saw that Cambridge had an F rating and I called American Express back and explained the circumstances and AMEX asked me to give Cambridge a call to cancel because the actual purchase was still in pending status, so I did call the back and explained all info to them as to why I wanted to cancel and they told me that they had an A- rating with Revdex.com in which I disputed to Cambridge as well and asked for a refund and never recieved; all of this was within one hour of me hanging up with the representative of Cambridge. Cambridge never told me verbally on the phone either time that they did not have a no refund policy, I found out when I put a dispute in with AMEX for the $789.00 in which I am still disputing to get my money refunded. I have not used their Publishing information in any manner and not sure how I could, given that most of the information that they stated was erroneous. All the information that I have, I recieved through AMEX and I can't see how this company can publish something within one hour. Their claim is that the services they provided me was customized and could not be resold. I see it like this if an individual calls back within an hour and wishes to cancel for whatever reason they should be able too; I don't know of any publishing company that can get a press release out within the same hour for customers unless it was an emergency and that is not my case. When I did see the press release information via the AMEX website the information that was on the form was incorrect and it was a mess. I still don't know who Cambridge released the erroneous information too, in which their claim to AMEX my press release went to over a half million individuals. I sure don't like their business practices and desire to get a full refund of $789.00; this company has not asked me to prove any of my credentials to date and I haven't seen where this company has made an improvement in my life or business, if anything Cambridge has cause me more stress since this incident. I believe that filing a complaint with your Bureau is my last resort to getting my credit card refunded. I see where there are nearly 400 complaints against this one company for the same issues that I am currently having. I should not have to pay for something I canceled within an hour and information that is so called published concerning me is incorrect. I deserve to have my $789.00 refunded from a company that is fraudulent in business practices.Desired Settlement: My desired outcome would be to have my AMEX fully refunded for $789.00 of services I decided I did not want and is erroneous.

Business

Response:

Dear [redacted],

In response to the above referenced matter please note the following.

On October *, 2013 a credit was processed in the amount of $789.00 accounting for all membership funds that had been previously billed to the credit card account of [redacted]. We have adjusted our records and she will not receive any further charges or demands for payment.

Before a consumer incurs charges for the services offered by Cambridge, all material terms of those services, including all costs, are fully disclosed. In addition, the consumer is informed that all purchases are final, and Cambridge does not offer refunds due to costs incurred with the purchase and provision of our registry-related services.

Nevertheless, in the interest of addressing any complaint expeditiously, the credit card account of [redacted] has been credited and her membership has been deactivated.

If we do not hear from you, we will consider this matter resolved to the full satisfaction of [redacted]. Thank you for your time and attention.

Sincerely,

Cambridge Who’s Who

Review: In 2009, I spent hundreds of dollars to join this organization. Upon joining, one of the benefits that was offered by this organization was a lifetime email account. However, this year, the services for this supposed lifetime email account were suspended, and when I called to inquire about this, I was directed to another website where I was supposed to be able to access my email. I lost all saved emails and folders of other saved emails that contained very important information. The new website does not provide email services. This company has not provided a way for me to access the emails that were lost. There were accounts tied to this email address. This unannounced change caused a huge inconvenience to the order in my life. This company is a scam, and the primary motive of this sorry company is to take people's money.Desired Settlement: I would like for my previous email account to be activated so that I can retrieve and transfer my lost information.

Business

Response:

[redacted]

Dear [redacted],

In response to the above referenced matter, please note the following.

[redacted] is a Lifetime Member with our organization and has full access and privileges to our site and networking resources. The internal email accounts offered by Worldwide have been discontinued. However, we do have our tech team working on reinstating her email account. I will alert [redacted] once this is completed.

If we do not hear from you, we will consider this matter resolved to the full satisfaction of [redacted]. She can also feel free to contact me directly. Thank you for your time and attention.

Sincerely,