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Camelback Ford Lincoln

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Reviews Camelback Ford Lincoln

Camelback Ford Lincoln Reviews (35)

Shopped for a Lincoln MKX online and decided to go to Camelback Lincoln. Our interaction with the personnel at Camelback was wonderful. They proved to me that they care about their reputation and don't want to be just another dealer. Lincoln may have a ways to go before it is a luxury brand but they are gaining ground and with dealers like Camelback they have a fighting chance. I look forward to future positive experiences and Consumer Reports was right , the Lincoln MKX is a very, very good vehicle.

[A default letter is provided here *hich indicates your acceptance of the business's response.  If you *ish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 11817959, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

We had previously removed Mr. [redacted] phone# from our client contact database based on his complaint directly to the store.  I did verify that his number is still removed upon receiving this complaint from the Revdex.com.  I would ask that if he receives for any reason any future contact that...

he email me directly with any information he has on the call including date, time and if someone from Camelback Ford Lincoln left their name.  I will open an immediate investigation.  Thank you. Shalee B[redacted] - Controller - [email protected]

We would ask that Mr. [redacted] or Ms. [redacted] bring in the vehicle so that we can address their concerns.  The were here for service 1 month after they purchased the vehicle and then returned 2 months later for a dashmat that was promised.  Outside of that we do not see where they have...

allowed us to see the vehicle so that we can address any of the concerns.  We would like the opportunity to inspect and correct the issues even though this was purchased 10 months ago.  Thank you.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This is [redacted] and as per our conversation I am sending you this email.Camelback Ford has not offered any type of resolution to the complaint I filed.I have not received any correspondence from them other than the email you sent me in regards to their lack of documentation supporting my complaint.I sent you my checking account statement which noted the unauthorized illegal activity that was made to my banking account when they had my personal bank card in their possession. [redacted] was the sales guy who made copies of all my documents and asked for my debit card. The other document they asked for was the promissory note which I also sent you. Camelback ford made promises to me and my husband with my adult son present at the time to make the sale!I cannot trade in the vehicle they sold me a year ago because they overpriced it by $11,000! They should have said no, no we cannot sell you a car! But because of the promise of the vehicle I needed after 7 months of on time payments I felt confident that I would only have to pay and drive a tiny car for 7 months. Which by the way is not suitable for my husband who is severely disabled. We needed a SUV for him and his wheelchair and they new that! This is a seriously disappointing set of circumstances.I hope this is what you need to continue with the complaint against Camelback Ford.

Regards,

We are unfortunately as disappointed as [redacted] that we were unable to secure financing for the 2016 Ford Fusion.  The lending approvals from banks are something we do not control and we make our best efforts to submit every applicant to the banks we have and assist in getting them...

financing for their vehicles.  We apologize that [redacted] had to wait for the accounting department to open on Monday November 23rd after he was told that he did not qualify for a loan, however on that Monday we did provide him with a refund check for $500 along with the $500 check #901 that he had given us to hold until 11/27.15.  Our bank records indicate that the refund check for the cash was processed through our bank on 11/24/15 and a copy of that is attache.  Wnd we did not deposit the $500 check given to us to hold since that was returned to him prior to the 11/27/15 date.  If any evidence at all can be provided that check [redacted] for $500 was cashed we will immediately recitify and issue payment back for that, however our records do indicate that we in fact returned that check to [redacted].  Again we are disappointed that we could not find a lending institution that would extend a loan for the vehicle to [redacted] and we do apoligize that he was inconvenience by not having the refund check available at the time he returned the vehicle to us.

We have been in contact with Mr. [redacted] and have agreed to give him 6 oil changes on the vehicle which should take him to the 3 years he felt he was promised when he was sold the vehicle.

ID#[redacted]  We are in receipt of this complaint and havereviewed thoroughly our files relating to [redacted].  On March 26, 2015,[redacted] and his mother [redacted] purchased a 2015 [redacted] 2-doorFastback from Camelback...

Ford.  [redacted] was the primary purchaser, with[redacted] as the co-buyer. [redacted] is correct in that the dealership did alreadycancel the extended service plan that the [redacted] purchased from MPP. As required by the lienholder, that refund was sent to his lender and he shouldsee a corresponding reduction of his loan balance.   In our review of his transaction file, we do not see anyincrease in the purchase price.  [redacted] and [redacted] did purchaseGAP coverage which cost $895.  That may account for the increase inpurchase price that he perceives. To address his concern, we would offer to work with [redacted]

[redacted] to cancel the GAP contract.  Again, such funds would be refundedto his lender, not to him. If this solution is acceptable, please have [redacted]contact me at [redacted].  We will also require [redacted] toagree to the cancellation as she is the primary owner and beneficiary of theGAP protection.[redacted]Interim Controller

Ford Motor Credit Corp has agreed to allow a rescission of the contract with payment start date 1/26/16 so that they can put in place contract with payment start date 2/12/16.  The attached Rescission letter must be signed by both [redacted] and [redacted] and returned.  Can be emailed to...

[redacted]@vtaig.com.  Once we receive this signed agreement we will sent it to FMCC, they will cancel the existing loan and put the new loan in place.

We issued a check in the amount of $200 to Mr. [redacted] (Complaint ID [redacted]). Mr. [redacted] wanted to come and pickup the check from the dealership which he did yesterday. We take care of our Customers. Mr. [redacted] was satisfied as per our phone...

call.ThanksCamelback Ford Lincoln

The vehicle was towed in with no start condition back in august, leaving in October, its way out of its warranty stage. Yes it took a while for...

ford to provide a PCM for a 10 year old vehicle, and the one they sent was defective. Car left, and they returned a couple weeks later in November for check engine light. It had codes for a failing PCM, we repaired under warranty. It actually has other issues, and one is the junction box, that may or may not have been contributing to the failure, we did an additional wire repair and the vehicle left.
 
Warranty covers for a SPW (service part warranty), but they do not assist on any repairs or loaners for vehicles over 5/75 (5 year, 75K miles). The car was running when it left, and the part has a 2 year warranty. If they have concerns, we are unaware of those and we would request that they contact our service manager to review their concerns.

I appreciate [redacted] concerns and want to address them, but will need more informaton from her on this matter.  I cannot find any document that says we will sell her another vehicle in 7 months that they need or want so if she can provide documentatioin of that agreement I can review the...

information.  [redacted] also didn't provide the date and the amount of the charges to her debit card so I am unable to locate any information on that matter as well.  Please reach out to her and if she can provide more details I will be glad to follow-up and locate the payments and refund those if applicable and will analyze the first document that she referred to in the complant.Thanks,[redacted]Interim Controller

Our Finance Director and Assistant Director have spoken with this customer and have resolved the issue. [redacted], has given [redacted] more information on the purchase process of his vehicle as well taken care of any overdraft fees that were charged to his account in error. [redacted] has told our Finance Director...

that he is now satisfied with the results of this process.

Visited the dealership on Sunday looking for a car that was advertised on their website. When I arrived and asked about the car the salesman proceeded to usher me inside to get some "information". I told him I would just like to look at the car - where was it? He continued to ask me about payments, trade-ins, etc. I insisted I just wanted to look at the car. He went to go grab the keys, about 5 min later he returns with the keys to another vehicle and states the vehicle I had been looking for had been sold 5 days earlier...but it was still on their website and is still there today. He tries to upsale me on another vehicle costing $9,000 more but telling me payment wise will only be about $40 more per month. Umm fuzzy math I guess because although I'm no genius $9,000 more in price is more than $40 per month. I feel like he knew the vehicle had been sold or maybe didn't exist at all and was just a ploy to get me in the dealership to get my info and then try to upsale me on payment. I felt so sleezed up I needed a shower when I got home.

[redacted] and [redacted] of Camelback Ford had the opportunity to sit with Mr. [redacted] a few days ago and we thought the issue was resolved. In fact Mr. [redacted] was happy to talk to our employees and get the matter resolved. At that time he did not express any dissatisfaction. We paid him $500.00 as per our agreement and $35.00 for returned item fee. It is a normal practice in auto industry that once the purchase contract is signed and funded the customer owns the vehicle and trade’s ownership transfer to the dealership. The dealership spent a lot of money to recondition the trade.Mr. [redacted] traded his vehicle and it belongs to Camelback Ford. Mr. [redacted] has signed contract stating that he has taken the ownership of the vehicle and signed over the rights to his trade to Camelback Ford.

Bait and Switch Specialists. Their commercials are all lies and their sales people are nice but a bit dishonest. They promise the world and cant deliver. They ran my credit so may times it made it more difficult to finance at a different dealership.
Stay away from here and if you are shopping for a car... do you homework first.

one it just started a few months ago and 2 ive called 6 times for a general manager and they said they well call back and still nothing I went in 4-5 months ago to talk to someone because my rear two rims where bent and ask manager to take care of and he said will see what can do and give me a call back still didn't here back and they where destroying my tires do I had to by new tires and two of the dodge rims to fix the issue s which cost me 1100 with taxes to get it fixed since the shop tried to hide with a bunch of weights bent rims don't stop the vibration even if you but alot on the the dealer already screwed me once with one truck and then I get into this one and get told recalls was fixed before buy it and now I get screwed on the rims and the recalls the company doesn't like calling customers back when it is necessary only when it is convenient to them

We had previously removed Mr. [redacted] phone# from our client contact database based on his complaint directly to the store.  I did verify that his number is still removed upon receiving this complaint from the Revdex.com.  I would ask that if he receives for any reason any future contact that...

he email me directly with any information he has on the call including date, time and if someone from Camelback Ford Lincoln left their name.  I will open an immediate investigation.  Thank you. Shalee B[redacted] - Controller - [email protected]

Unethical used sales team. Steer clear of Ben. He sold me a vehicle Tuesday, took my deposit and confirmed my appointment to pick up the vehicle after it was detailed on Thursday and drop my trade. I arrived to pick up my purchase to learn they sold it to someone else earlier today. WHAT?!?! I asked what he was going to do about it and he said he might be able to refund my deposit. Might? I reminded him that is my money, and he will refund it. He had the audacity to suggest that he may sell me a different vehicle. Clearly not an option after this blatant breach of contract. Didn't apologize either, even when I demanded it. Just blamed me for not driving off the lot with it the same day.

I have have other complaints which should help you avoid this place like the plague:

-They low ball the trade appraisal. It's like they aren't aware that we all have access to NADA, KBB and Edmunds. It will take a minimum of 3 lousy offers before they meet your trade demand.

-This place is filthy and smells like cigarette smoke.

-It took 2+ hours to get to the finance person who will generate the purchase agreement. And I was a cash customer!

-Hideous customer service.

-Unethical business practices.

-The vehicle they sold me Tuesday and then to a different buyer today is still listed on their website as available inventory.

I wasted 3 hours total and don't have the vehicle I purchased nor do I have an apology for their error. I hope that the 30 seconds you've spent reading this will allow you to save your precious time and spend your hard-earned money purchasing a vehicle anywhere but here.

I'm active duty military and spent two years forward deployed in Japan. There is a sales program offered to military members that allows us to purchase a new vehicle straight from the companies custom built. The program then has the vehicle delivered to a dealership closest to you when you return states-side. The dealer is to have your car ready as soon as you arrive. Well, I took advantage of the program and went about the purchase of a vehicle I've wanted for a long time. I had no problems with my purchase process until I came in to the Camelback Ford dealership. I come to find out my car was delivered a month before I came in to take possession and when my car was in Camelback Ford's possession, it sat out in the elements for the whole month. When I came in to the dealer to take possession, I saw my car in very horrible conditions. My car was in a ton of dust and full of bird feces and cat paw prints all over it. The person in charge of handling my new car claimed it was a disconnect of communication with the overseas program but never made an attempt to call the proper people to inform him of my arrival and the process necessary to get me in my car and on the road as soon as possible. I waited almost two weeks after I had seen my car and agreed it is my car requested before I could actually drive it. The dealer still could not get my car registered. I spoke to a person from the program and she recommended I just get the car registered myself. I was so frustrated that I did go and get the car registered myself. I waited two hours at the DMV, when the dealer couldn't do it in almost two weeks. I spoke to the manager and just like her subordinate, pointed fingers at the overseas program. But it was very clear it was an issue that derived from their ignorance, lack of interest in customer satisfaction, and frankly, laziness. The issues could have been easily avoided if the dealer would have made some phone calls and having simply common courtesy for a person's car they have worked so hard and given so much in the military to purchase. I would never do business with this dealership ever again.

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Address: 1330 E Camelback Rd, Phoenix, Arizona, United States, 85014-3312

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