Camelback Hyundai Kia

Re: [redacted] Case # [redacted] Dear Sir or Madam: We would like to thank you for bringing Mr [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings, and we would like to provide you with the facts and our resolution concerning this matterWe have reviewed the additional comments provided by Mr [redacted] During the previously mentioned validation, Mr [redacted] was provided his username and password and advised to please review the terms and conditions available on the web site Our records indicate that Mr [redacted] has been on the web site numerous times and has had numerous opportunities to review the terms and conditions The terms and conditions outline the cancellation policy as well as any additional fees that may be the responsibility of the member when booking specific vacationsWe have a wide variety of resorts available for our members to review and book Many resorts have no additional upgrade charge; however, we would not want to limit our members choices based on price point and would like to provide them with a greater selection We want our members to have the opportunity to select a resort that may be larger, have additional destinations or have more amenities Therefore, Mr [redacted] had the ability to make a reservation that better meets his individual personal requirementsAs to the cruise Mr [redacted] was interested in booking, he was informed during the validation process that the member would be responsible for any cruise line pass through fees Our terms and conditions state the aforementioned conditions as well Mr [redacted] certificate covered his cruise fare, while the balance of the cruise line pass through fees were the responsibility of Mr [redacted] Those fees were port fees of $per person, taxes of $per person, plus the $booking fee for a total of $After further review, our position remains the same on this matter, and no refund will be issued.We would like to thank you for allowing us to clarify the status of this matter by providing us with the opportunity to explain the additional facts involvedSincerely,Jannelle B [redacted] Resolution SpecialistOffice of the President Please verify that the above response was received and sent onto the customerThank you, Alicia R***Legal Office AssistantInternational Cruise & Excursions Gallery, Inc[redacted] ***Office: [redacted] Click here to Reply or Forward

This customer was contacted by my Title Clerk this morning The customers plates were mailed out on 6-5-from the DMV We are unable to process a customers plates until we get funding from the lending institution Sometimes this takes longer than anticipated /> Thanks, [redacted] Controller

Jared Sullinger did an excellent job assisting me with the purchase of my new vehicle! He also provided me with a more fair trade in price after we reviewed the previous quoteThank you!!

To whom it may concern, After a visit to our store and conversations with [redacted] , and [redacted] We delivered [redacted] his vehicle on 10/23/ Thank you for your time [redacted] Customer Relations Manager

They gave me the run around when purchasing a new carThey disrespected my father and meThe sales manager was by far the most unprofessional manager I have ever encountered in any industryI could describe in detail what the issue was, but it will not matter to this companyTake your business elsewhere along Camelback, and I promise you it will be a better experience than what you will receive at this dealership

Unfortunately, the customer resigned the contract without the Lease Ware on it, it was then submitted and purchased by the bank Because this is a lease this product cannot be added to a lease after funding

I thoroughly enjoyed my car buying experience at Camelback HyundaiAfter working with manager Kurt, I'll definitely be going back to purchase my next vehicle!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

I recently shopped at camelback Hyundai and was given one of the best experiences I've ever hadKurt F [redacted] was attentive and helpfulI never felt pressured, and was given all the info I neededIf I choose Hyundai, Kurt has earned my business without question

If your thinking of buying a new car go to camelback Hyundai and make sure you see Kurt f [redacted] ! Best buying experience ever ! Easy and painless !!! Thank you !!!

I had the best experience ever Stress free and straight to the point Rebounding friends and family to go thereNot pushy to do anything Management is great too!

I worked with a man named Andre s [redacted] when I walked in to look at a Kia soul we looked at three different ones and I finally found a yellow one I liked I don't like to negotiate but Andre made it an easy processI love my Kia soul!

This transaction was cancelled The customer did not purchase a vehicle [redacted] Controller

We are still working with our customer regarding this complaint Please grant a small extension of time for our settlement response.Thank you,Tabitha A***Controller

Friday night, May 8, was the date of our horrendous encounter with Camelback Kia My husband and I are years old and have purchased many cars in our lifetime, including cars for our (now adult) children We never had as bad as an experience with a car dealership as we did with Camelback Kia I saw another comment on [redacted] that termed them as sleazy and that description is very apropos We were shopping online through our insurance company's car shopping website in conjunction with Truecar Camelback Kia was listed as a "certified dealer" on the website meaning they were supposed to deal with me fairly and honor the price quoted (I have since complained to them about this.) We were told that we just needed to print up our price guarantee certificate, which is something the car dealership has set up with them, and take that and present it to the dealer and we were guaranteed that priceBefore getting the certificate I had to enter my name, phone number, etc- which made them able to contact me We do not live near the dealership, so before going we did speak with a representative at the dealership, [redacted] , who seemed very niceI explained our situation (we were replacing a car that was totaled in an accident and our budget was tight) I told him I would let him know when we were on our way, at his request, so he could have the car ready He even called me back to indicate that we should come in that evening because he had someone coming in the next day to look at the carSo, we did drive down to the dealership that evening The very first thing we did was present our [redacted] car buying "price guarantee" certificate, which they took into the back office, came out and said nothing except that Farmer’s sends them a lot of business, and then proceeded to spend time showing us the car and letting us test drive itWe decided we wanted to buy the carThe salesman (he was nice, [redacted] ) went to the back and he comes out with a sheet of paper and from our price guarantee of $11,I am looking at a bottom line price of $16,740,74…NOT what we expected They had added on a “reconditioning” price of $2,and a cost for pain sealant for $ With the extra taxes and fees that brought the price way up(It was $for doc fees.) My husband got upset and left and went to his car because he did not want to deal with the games they were playing I told them that that was not what we were willing to pay for it and was getting ready to leave and a man who said he was the “manager” stepped on front of me and said, “What do we have to do to earn your business?” I explained this was too much and not the price we had been given and that we were upset by that He then said never mind the “reconditioning” amount on the sheet, would we still by the car I knew my husband, was out in the car and I needed to go to talk to him first but when I went to talk out the “manager said” “OK, how about this and he wrote a price of $11,+ TL (tax and license.) I said that sounded good and we would take it, but I had to go get my husband and bring him in(He was right in front of the door about feet away in our car.) When I returned with my husband the “manager” started then saying, “Well, let me see if I can do this deal.” I said to him, “I thought you said you were the manager and you already offered us this deal.” He said he had to check it out and went into the back room He came out and said he couldn’t do the deal he had offered (and for which I brought my husband back into the dealership.) At this point I was frustrated (and my husband more so) and said fine we’ll take the car at the original guaranteed price that I have on my guarantee certificate He goes back to the office again and another guy comes out who was identified as the “director” and this guy says to us there is now way we will sell this car at that priceI asked him why when they advertised it at that price and I called and was told it was available at that priceHe just shrugged his shoulders and said, “We are not doing it.” I pointed out they are supposed to be a certified dealer for the Farmer’s Insurance car buying plan and he just turned his back on me and walked away saying they weren’t selling it at that price and also said something about [redacted] listing it too low (but the person who listed it on the website was another salesman Jason Settle and his name was on my certificate - They both are in the internet sales dept at Camelback Kia.) It was [redacted] who had called me twice to get me to come buy the car, which was for the price advertised, so my understanding was I could not believe how poorly we were treated and the “bait and switch” game they played with the price of the car We wasted a lot of time with this, as well as having to drive down there, wasting gas I was so disgusted by our treatment by the so-called “management” of this dealership

I have taken the time to speak with Ms [redacted] today 8/16/at 4:pm and after some discussion we have agreed to take the vehicle back, and return her full down payment of $1000, as she requested We will also be absoribing the depreciation of the vehicle and the additional mileage deduct on the vehicle, as Ms [redacted] has benn driving the vehicle since June 1st, at no cost to herWe would like to state for the record that we in no way forced Ms [redacted] to purchase this vehicle, she did this of her own free will At the time she purchased the vehicle she completed a credit application listing a specific employer and residence We needed to provide proof of these items to the bank, and when we requested them we were notified by Ms [redacted] that she no longer worked or lived where she stated on her application The bank has also attempted to contact Ms [redacted] to complete a phone interview, but have been unsuccessful at contacting her[redacted] Customer Relations ManagerUpdated Business Response: Attached is the signed buyers order for [redacted] We have repossessed the vehicle as of this afternoon, as the customer has verbally assaulted myself in front of witnesses here at the dealershipAlso this customer states that the Revdex.com directed her not to return the vehicle to us She does not qualify for this vehicle because she does not work where she said she did, nor does she reside where she stated on her credit application The bank contacted her on several occasions, to obtain information needed to process her loan and she ignored their calls We would like this complaint to be removed/resolved, as this customer has not only assaulted me verbally, but she has used your good name to hold us hostage for a vehicle she tried to purchase with fraudulent information We will not be returning the customers down payment as we have found not only body damage to the vehicle, she also put miles on the vehicle Please contact me to let me know what we can do to resolve this complaint Regards, [redacted] Customer Relations Manager Camelback Hyundai Kia Dealership (***) ***- [redacted] @ [redacted]

I was price shopping for a 2015kia optima for over two weeksI called in camelback kia and spoke with a man named Andre S [redacted] We set an appointment for a saturday morningI was trading in an old chevy aveo that wasnt worth much hut andre still treated me well and said he was interested in my carLong story short I got a good deal on my trade in and a great deal on my new kia optima! Thank you so much andre! I will be sending people your way

This establishment ripped me off at the time of purchase of the vehicle Then they will not honor my request to them NOT call me with all of their 'special' I have requested no fewer that ten times for them to cease calling me Yesterday I made the same request, only to have them call me again today They indicate no request is logged in their files So they are ignoring me as a potential repeat customer What PR?

I am in search of purchasing a carI decided to go through a credit card company who pre-approved me for a loanIn cite of this I began my search for a vehicle that fit my budgetI came across a vehicle at least a thousand dollars below my budgetI get to Camelback Hyundai fir them to sell me the vehicle has been falsely advertisedThey then proceed to put me in a vehicle, assuring me that I would be approved for a different loan that they chose, on their own, to qualify me forThis experience has been a tremendous inconvenience for me and my childI do not plan to continue any business with them what so ever

Had a great experience at Camelback, I was treated fair and with respectKurt F [redacted] was the most helpful during my visit He made sure I understood everything and when I come back to buy my car it will be because of him