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Camelback Ranch Homeowner Association

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Camelback Ranch Homeowner Association Reviews (12)

I have made an attempted to set up a payment plan on my account only to be forced into a payment plan that would not fit my financial situationAfter explaining this I was told the payment plan of $a month was the only payment plan that could be offeredI have also requested to set up payment on my past due association dues and requested assistance with removing some of the fees that are more then my actual past due association duesI was told that I had to pay the balance off (including fees) before my account would be reviewed to remove feesI was also told that it would be up to the board to deicedI have requested for the contact information to either contact the board by phone or by mail only to be told that City Property Management is the only one that can contact the boardMy account was turned over to [redacted] for collectionsI have attempted to contact them and have not yet received a return phone callA process server was sent to my house to serve me w

Please see attached responseRespectfully, Pat M [redacted] Executive Assistant

Please see attached. Thank you Pat McCarty Executive Assistant

I have made an attempted to set up a payment plan on my account only to be forced into a payment plan that would not fit my financial situationAfter explaining this I was told the payment plan of $a month was the only payment plan that could be offeredI have also requested to set up payment on my past due association dues and requested assistance with removing some of the fees that are more then my actual past due association duesI was told that I had to pay the balance off (including fees) before my account would be reviewed to remove feesI was also told that it would be up to the board to deicedI have requested for the contact information to either contact the board by phone or by mail only to be told that City Property Management is the only one that can contact the boardMy account was turned over to *** *** *** for collectionsI have attempted to contact them and have not yet received a return phone callA process server was sent to my house to serve me w

Please see attached response.Respectfully,Pat M***Executive Assistant

Please see attached.Thank youPat McCartyExecutive Assistant

Please see attached.
Thank you
Pat McCarty
Executive Assistant

Please see attached response.
Respectfully,
Pat M[redacted]
Executive Assistant

I have not been contacted by the company or the collections agency regarding this matter

RE: Complaint ID# [redacted]

Mr. [redacted] received a copy of the Declaration of Covenants, Conditions and Restrictions (CC and R's) for Camelback Ranch. In this document under Article 7 section 7.7 (Rules Regarding Billing and Collection Procedures) and 7.8 (Creation of Assessment Lien; Effect of Nonpayment of Assessments: Remedies of the Association) outlines the Board of Directors for the Association's process of collecting assessments and collecting past due assessments. Because the board of directors is held to the current collection laws, the specific amounts and fees are outlined on the notifications that Mr. [redacted] received throughout the collection process from the Account Services Representative. This ensures he will receive accurate information. Mr. [redacted] can submit in writing to the board of directors a request to waive fees. The community manager will be contacting Mr. [redacted] as well. We are hoping with this information, it will be found that the complaint has been satisfactorily resolved.

[redacted], for the board of DIrectors of Camelback Ranch Home Owners Association Executive Assistant

January 21,2014RE: Complaint ID# [redacted]To WhomItMay Concern:Please redraft and send this letter to reflect the appropriate addressee;[redacted] C/O City Property Management Company [redacted]...

[redacted] Phoenix, AZ 85040We have been working on resolving this situation for the homeowner on behalf of the association.Thank you,[redacted] Executive Assistant City Property Management Company [redacted] ext. [redacted] In response to Mr. [redacted]'s complaint attached is correspondence to and from Mr. [redacted] regarding his account. Pre-demand and demand letters with a date beginning May 17, 2012 through September 19,2013 were sent via [redacted]. The information communicated in these letters is a breakdown of the balance due with an explanation of the fees that could be assessed to the account. Each letter gives Mr. [redacted] an opportunity to set up a payment plan.On Sunday October 13,2013 Mr. [redacted] sent an e-mail to the Account Services Representative. On Monday October 14,2013 the Account Services Representative replied to the email request of Mr. [redacted]. A payment plan was set up and agreed to between the Account Services Representative and Mr. [redacted]. Mr. [redacted] also asked if fees can be waived. It was explained to Mr. [redacted] that his request of fees to be waived would be sent to the Board of Director for consideration but that his account would have to be current for the consideration. As of November 4,2013 Mr. [redacted] had not made the required payment pursuant the payment plan agreement and a "Notification of Breach of Payment Plan" was sent to Mr. [redacted]; again with the opportunity to reinstate the payment plan agreement. As of December 19, 2013 the had been no communication from Mr. [redacted] and a "Payment Plan Termination Notice" was sent to Mr. [redacted] via U. S. Mail.If Mr. [redacted] would like to have fees waived he will have to submit that request in writing to the Board of Directors of the Camelback Community Association. We are hoping with this information, it will be found that the complaint has been satisfactorily resolved.Sincerely,  [redacted]Executive AssistantCity Property Management Company[redacted] ext. [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted]I have received several letters demanding payment but no one stated that if I paid my account in full the fees would be waived or would be reviewed to possibly be waived. I sent an email back on 10/21/2013 asking for status and correspondence regarding the fees on my account and to this day I have never received a response. I specifically asked who I needed to speak to regarding the fees. I also asked for documentation from the HOA company regarding the fees that can be accessed to my account. To this day I still have not received anything. You can not expect a person to make good on their payment arrangements when the fees in question are part of the payment arrangement.  I would like proof of fees that can be assessed to a delinquent account and I would like for the fees to be waived on my account. Attached is the email that I sent back on 10/21/2013 that I still have not received a response from.

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Address: 4645 E Cotton Gin Loop, Phoenix, Arizona, United States, 85040-8885

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