Camp Chevrolet and Cadillac

The deductible should have been waived.  Please schedule a new service appointment per our conversation.

I have a meeting with Mr. [redacted] to work out a solution to this problem on March 15th at 4.00 pm. I will be happy to email you our solution. Also my name is [redacted] and I am now the Genereal Manager at Camp Chevrolet Cadillac. Could you please remove [redacted] and use my email...

[redacted] for any issues that may come up in the future.Thanks[redacted] [redacted]

Review: Dealer has failed to provide agreed upon repairs at the time of purchase. Have requested three times for the dealer to provide service work log for repairs completed. When confronted, dealer representative was rude and refused to do any more work on the car.Desired Settlement: Complete the required work we agreed upon at the time of purchase which is paid in full or credit me back for uncompleted tasks.

Business

Response:

The repairs were completed. The customer was offered a 100 percent refund if not completely satisfied with the repairs. The customer declined the refund.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Hi.

No, I do not accept their answer and it is not the solution to solving my concerns. I am still requesting documentation for all the work completed that we agreed on and I paid for at the time of sale at the time of sale. Returning the car after I have started to actually clean the car and repair items they missed like an unsafe broken passenger seat etc. is a dumb idea… how is this a solution? An apology from the manager that verbally abused my wife and I would also be nice!

[redacted], F.E.

President

Regards,

Business

Response:

As stated. We asked the customer not to take delivery of the vehicle if he was not satisfied, before he took delivery of the vehicle. We offered a 100 percent refund before the customer did anything to the vehicle. I would much rather we had sold the vehicle to a more reasonable customer. Unfortunately we sold it to this customer. We will not be providing anything further.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

All I have asked for is what we agreed on at the time of purchase, nothing more and nothing less! I have requested several times, documentation for my records, verifying all work and parts used in completed in this transaction... nothing has been provided. This is a standard business protocol and not an unreasonable request. It is Camp's prerogative to label me as an unreasonable customer but it's first time for me after 25 years owning and managing a business.

Regards,

Review: Dear Revdex.com,

I recently purchased a used Nissan Pathfinder from Camp Chrevrolet in Spokane last Friday . I felt good about the purchase and my trade (I sold my 08 Honda CRV -LX) and felt good leaving the dealership. I even purchased the "oil for life" of my ownership of the car. Over this past weekend my wife discovered a "gaping hole" in the plastic molding the surrounds the rear hatch of the car. I had a stroke 18 months ago and sometimes details escape me. This hole was in a weird place and I never saw it. It was not disclosed to me by my salesman and I would have insisted that they fix it before I accepted ownership of the car. I went back to the dealership today and was told there was nothing they could do. I asked to speak to the GM, [redacted], and they said he wasn't available, however, I could call. I spoke to him about an hour ago and let me just say that Mr. [redacted] could learn a few things about "customer service". He made it very clear that the car was sold, "as is" and proceeded to tell me how little money he made on this deal. Like making me feel guilty would make me go away? I mentioned to him that I have had a stroke 18 months ago and that sometimes details escape me. I felt like my inability to focus on details may have been exploited by this dealership. The hole in this molding was in a spot near the ceiling of the hatch that anybody would have missed. I received "zero sympathy" from [redacted] and for him to carry on how they made "no money" on this deal was just plain insulting to me. I gave him my CRV with LOW miles at a great [redacted] and I'm sure he will make some good $$ on the sale of that car. His callous approach and "gruff" demeanor reminded me of the reason that car dealers have such a "bad reputation" to begin with. The fact that I signed up for the "oil change for life" and that I might have to see this guy every time I go in for a oil change, quite frankly, MAKES ME ILL!

Feel free to email or call me if you have anything to add to my lousy experience at Camp Chevrolet.

Best,

[redacted] ###-###-####

ps - the only concession that was made to me was a free tank of gas if I bought the car. Of course, they didn't make good on that promise as well. Why am I not surprised? I’m very active in the MS Community hear in Spokane. People with disabilities should know exactly what they are getting into when they deal with Mr. [redacted] and “Camp Chevrolet”.Desired Settlement: Fix the gaping hole that is in the interior hatch plastic trim!!

Business

Response:

We will not be fixing things after this sale. Unfortunately, we do have a bottom line on every transaction. Had the customer asked to fix any additional items at time of sale we would have passed on the sale entirely.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. WHAT OFFER? All I'm hearing is at the poir dealership didn't make any money on the deal. If I had a quarter for every time I heard a car dealer said he wasn't making any money on this deal… Please! For the [redacted] that they paid for my trade and they could easily be making $3000 once they sell the car. To say that there's no money to be made in this deal is absurd and insulting. I didn't realize the some car dealerships were nonprofits? Are they for real?

Review: I purchased a 2008 Chevy Silverado on 4/6/14 from Camp. I didn't take possession of the truck until the following Tuesday the 8th because the tuck hadn't been washed or detailed and still needed to go through their inspection process. A few days after I picked up the truck I noticed there was repair work done to the rear driver side behind the wheel. There is a visible paint line where the body had been filled with bondo and painted over by someone who didn't know what they were doing. I didn't notice this when I first looked at the vehicle as it had mud and a layer of dirt over this area of the truck due to detail work not being done yet. When I did notice I delayed about a week in contacting them because I was afraid I would get the run around......which I did when I did contact them on the 17th of April. I pleaded my case to the service mngr first then the GM and he told me it was a used truck and their offer to pay $200 dollars of a $650 repair through their shop was what he was sticking with. I feel the damage should have been disclosed at the start of my dealings and am being dealt with unfairly.Desired Settlement: I wish Camp Chevrolet to fix this at their expense.

Business

Response:

This was a used vehicle. The customer found prior damage over a week after he took delivery of the vehicle. The actual estimate at the body shop was well over the $650 quoted. We offered to do the work at cost and pay $200 toward the repair. This was more than fair. As of this time, we are withdrawing our offer on any assistance. We were willing to help out as a goodwill gesture but obviously the customer will not be satisfied with anything we offer at this time.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

Business

Response:

This is a duplicate complaint. We were filling to help the customer but at this time we are not able to reach an agreeable settlement.

Review: I bought the life-time oil change package when I financed my car, so I went in to have the oil changed a few weeks ago. I decided to have the brakes serviced as well, as they had been squealing, and we were going to be doing quite a bit of driving on vacation. They serviced my front brakes (for much more than I have ever paid anywhere before) including a brake flush. I scheduled my appointment online and probably did not understand what was included with a brake system service, but they told me all fluids were change/new when I bought the car, so Im unsure of why they would change it 6 months later, knowing they have those records. Anyway, I am not writing to complain about my brakes, so let me get to the point.When [redacted] came out he told me that when they put my car up to do the brakes they noticed my car was leaking oil, which they believed was coming from the oil pan, but upon further inspection, appeared to be leaking from the intake gasket. He said I had lost a quart of oil since my last oil change, he offered to give me a quote and make me an appointment to have the intake resealed. He also told me that they did not change my oil (the whole reason for my being there) because it would need to be changed at my next appointment. I was quite unhappy and dissatisfied with the whole visit, but left quietly and went home to gather my thoughts.I decided to take the estimate ($981.02) [redacted] gave me along with my car to our regular mechanic, to get his opinion and another estimate. My car was inspected, finding no leak at all, just some power-steering fluid that had been overfilled, by Camp's service department, I would assume, since they changed all the fluids before I bought the car and no one else had touched it. I also had my oil changed, since Camp's service department failed to do that.Now I am locked in to a life-time oil change package that is completely worthless, as I would never take my car back there. They are either quoting unnecessary repairs or just completely incompetentDesired Settlement: I would like to have the life-time oil package cost refunded, there is no way I would return to that service department for ANYTHING!

Business

Response:

I would appreciate scheduling an appointment to reinspect the car at no charge to the customer. If we made a mistake I sincerly appologize. We can not refund the oil change program but I would like to introduce myself and my service manager to the customer. If he would like to deal directly with one of us on a VIP type program that can be arranged. Once again, I can only offer a sincere appology if we made a mistake.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9494875, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They are offering to inspect my car again. They did that before and didn't know what they were doing, or were falsly quoting a problem that didn't exist. My car is fine. They failed to provide the service I paid for with the package I bought, so I've already had the oil changed. I 'm not at all interested in taking my car back there, EVER.

Regards,

Review: We purchased a vehicle from Camp Chevrolet, at that time we purchased an extended warranty. In October of 2014 we traded in our vehicle. I canceled our extended warranty and was advised we would receive a refund. In December I talked [redacted] was advised he would check on the refund. [redacted] never returned my phone call. The first week of January 2015 I talked with a different Finance person and was advised the claim had been submitted to the warranty company. I advised him I have canceled several extended warranties and have always received my refund with in a couple of weeks.

As of 01-21-15 I have not received my refund check for the warranty. and it is hard to get answers from the dealershipDesired Settlement: A bad mark on the company and my refund check issued

Business

Response:

This service contract has been cancelled. We also do not understand why it hastaken so long to get the money refunded. I have been assured that we willhave it this week but as of yet we do not have it. I will continue tofollow up daily. Once again, the timeliness of the refund is out of ourcontrol but we are currently doing everything we can to expedite it. Ifyou would like to call me direct, my cell phone is [redacted].

I purchaed my 2011 Silverado July 30th of 2011, the truck is the only good thing to come out of that dealership. I had to go re-sign 5 different contracts because they screwed up, I waited almost 8 weeks to receive my registration. The sale was so messed up, the company, (Lithia Motors), paid my first payment, and fired several people, due to the gross negligence with regard to the mis-representation of facts.
About a year ago, Summer 2013, my remote start stopped working, because of the flooding in thailand and the tsunami in japan, a lot of HDD's and EEPROMS were affected, (most companies instituted a crash re-construction program), so quality control was affected. I told them this, they plugged in the handheld reader, shrugged, said sorry, and walked away. A week later, my engine died while idling, went back, they shrugged, said sorry, and fixed nothing. About a week or so later, I was turning left when the engine died, and there went my power steering, I almost killed a guy on a bicycle. I went down there, after 2 or 3 days, they said oh, yeah, your computer was bad.
When they replaced the "computer" I also had them rotate my tires, something that should have been pretty basic. Over the last couple weeks, (Jan 15 - Feb 3 (today)), my engine indicator has told me that my front drivers tire was low on pressure, I checked it multiple times, everything comes out ok, so I decided to take it to [redacted] on Sprague. They inspected all four tired, (for free), discovered:
1) The front drivers tire was actually over-inflated
2) The rear drivers tire was low
3) Camp Chevrolet never reprogrammed the tire sensors
4) all 4 of my tires now have uneven wear patterns, because they likely didn't inflate them evenly.
I will never ever suggest anyone go to camp chevrolet. I understand that things happen, i'm a business owner myself, however because of the consistently bad experience, caused by incompetence, I strongly urge anyone to look elsewhere.
The truck is great, this dealer is not.

I purchased a 2013 GMC Sierra today from Camp Chevrolet. The salesman, Chris George, was excellent. I was totally confident in his knowledge of the vehicle, the ease of speaking with him, and the fact he did not push me into a more expensive vehicle. If anyone is thinking of purchasing a new or used vehicle he is the one to deal with. The process was painless. Highly recommend Chris and Camp Chevrolet to anyone looking for a vehicle.

The finance manager, David Ju, was extremely helpful when finishing the deal. He explained ever step of the process down to the minute detail. I found this helped in making the final decision with the purchase. I had an incredible experience at this business.

Highly recommend this dealership.

Review: I purchased a car from Camp Chevrolet on 5/30/13. The salesperson I worked with was [redacted] and I also spoke with the finance guy [redacted]. I also spoke with someone there about this situation and I believe his name was [redacted], his number is ###-###-####. Here it now June 9th and not only has Camp Chevrolet not given me the paperwork to prove I purchased the car, but they have also not given me back an extra check I wrote out to them. I live 2 hours away and I called before hand to ask if I could get something for my trade in because it was an older car. [redacted] told me yes. I drive 2 hours only to find out they wouldn't give me anything for my car. It would have been nice to know that before I drove all that way as I would have left the car at home. My wife was not present with me to purchases the car so they had me fill out 2 packets of information and also write 2 checks. You can contact them for more details as it's too complicated to explain here.They cashed one of my checks, but did not give me my purchase paperwork. Needless to say I don't have the carbon copies of my paperwork and they have essentially stolen my other check.As agreed, I want my check back and I want the carbon copies of my purchase paperwork. And it would be nice to get the title on my car. I was told it would be sent as soon as they received my signed paperwork back. I've heard from no one. [redacted] said he would call me and I haven't heard from him. It's been almost 6 weeks since I bought the car and I have not heard back from them. I've called several times and no one has returned my phone calls. I feel they have practiced deceptive business practices. I feel like I've been totally scammed and I will NEVER buy another car from this dealer. It would be nice for people to be professional and follow up with customers and also keep their word.Desired Settlement: I want my check back, the carbon copy of my paperwork, and I also want the title to my car!

Review: Worst auto buying experience ever.We were looking for a small SUV under $ 10,000 as it is only driven about 3500 miles a year. We found a nice looking Ford Escape at another dealer ship in Airway Heights which we were ready to purchase. But we had seen a Mercury Mariner which is the same as a Ford Escape on the corner of Camp Chevrolets lot after they were closed the night before. While the deal was being made with the other lot I call Camp and spoke to either [redacted] or [redacted] (they have both in the sales office) about the Mercury. They told that the dealership I was at was "under investigation" so much the State Official had a office (space) there as he was there all the time due to complaints. They also stated that they took care of their customers, that being part of a Publically Traded Corporation that they were held to higher standards by their owners than most dealerships.I checked and did find very poor reviews about the dealership we were currently at and immediately left and went to Camp to check out the Mercury. It did run out good and even though it had high mileage we were confident that it had been checked by Camp as the on duty sales manager told me that "they were their shops best customers" and every car was fully checked before be put up for sale. If a car needed work it was sent to the auction or wholesaled. We made a deal with them and purchased this car for $ 8,200.00 cash. I only drive 11 miles a day to work and back home so in a month had less than 400 miles on it. First time we drove it around town it started dying when stopping. The transmission or the torque convertor was locking causing the engine to die. Please bear in mind this car had less than 400 miles since we purchased it. When calling the dealer I spoke to Joey who is one of the managers. He sounded very sincere and had me bring the car in to be checked. They found it needed another transmission at a cost of over $ 3,000.00 for a used or over $ 4,000.00 to rebuild the one in it. They offered a discount for the repair which was 10% off the bill, this was more of an insult. When I asked if they could trade it out for another as we had purchased this in good faith from a dealership claiming to be honest and upfront they said they would be happy to do this due to the circumstances, that they have leeway to do this a few times a year when deals go south. This made us feel that they were indeed willing to help the customer and were honest businessmen. After many phone calls and a couple of trips to their lot we found a car which even though was not what we wanted we could live with and were happy to accept less as Camp was working with us. We finally went in on Saturday June 15, 2013 to make a deal with them on the other car. They car we wanted was priced at $ 7.995.00 which was less than the original car. After all the promises they made they came back and said that the repair on our "trade in" would be around $ 3,000.00 and they would need that much additional for the deal. At this point I asked for my keys to my original car so I could leave. To top this off the service department could not find my keys for almost 20 minutes.This dealership puts on a good song and dance but that is all. They care nothing about the customer, only the bottom line. While we figured we would be out a little more for a replacement we did not think they would try to hold us up without a gun, but they did. We will keep the car and have it repaired elsewhere for a lot less money than their "Discounted" price.We have only been in Spokane for about 5 years and have never been lied too or mislead by any dealer we ever dealt with in Central Washington which was where we moved from. This dealership has a fancy building being remodeled and I think I now know one of the ways they pay for it. Be VERY Careful here.Desired Settlement: Either repair or replacement of defective vehicle

Business

Response:

The customer was offered much more than 10 percent off. We offered to replace the transmission for two thousand dollars.

Review: My wife and I signed papers to lease a brand new Cadillac ATS which Camp located in the Tri-Cities. Camp assured us they could get the vehicle within a couple days since the Tri-Cities was only 2 hours away. This is business day number three (four calendar days) and the vehicle still has yet to be delivered. I wanted to cancel the lease agreement since we found another vehicle to lease locally and Camp refuses to issue our deposit refund ($661). And they have yet to deliver the car to us.Desired Settlement: I would like the lease agreement voided and our refund of $661.

Business

Response:

This vehicle will be delivered today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9568933, and find that this resolution is satisfactory to me.

Regards,

Review: I bought a 2011 Ford F-350 in January of 2015 and I thought everything was working properly on the truck and as the weather changed I relized the air conditioning wasn't working so I went in and talked to the sales manager about it and he was very friendly and told me bring it in and they would fix it, so I scheduled an appt. and took it in and when I got there they told me that they wouldn't pay for it and they didn't tell me they would fix unless I used my warrenty and pay the deductible which would of been fine but that's not what I was told and when they sold the truck to me they included the a/c in the price of the truck but I didnt get a/c and I know that this is a used truck but I payed $40000 for a truck it should be in good working order? I'm not sure there's anything to be done but I don't think that's right!Desired Settlement: If this goes threw I would like to be able to take my truck to a repradable shop to have it fixed (not camp) because I think they would do less than satisfactory work by the I was treated.

Business

Response:

The deductible should have been waived. Please schedule a new service appointment per our conversation.

Review: I own a 2005 Chevrolet Colorado that recently had problems with the HVAC Blower Fan. The fan only worked on High (4) speed. I researched the issue at Chevrolet Forum and found that this vehicle often has faulty connector and/or resistors causing the part to overheat and burning out the part; which results in the fan to only work on high. I called ** Customer service ([redacted]) on 1/3/14 and spoke with [redacted]. He stated that if the problem is the result of a defective part, ** would cover the cost. I took the vehicle to Camp Chevrolet on Dec 6th, 2013 to have an oil change, transmission service and the fan fixed. I told the service rep ([redacted]) about my conversation with ** and he said there would be no charge. They replaced the resistor at no charge. The fan worked again but in approx 2 weeks the problem resurfaced. I took the vehicle back to Camp Chevrolet on Jan 3rd, 2014. [redacted] stated when I arrived that ** refused to reimburse the dealership for the previous repair work and any further work would be at full price. He stated that they would diagnose and repair the problem and I would need to cover the cost. I suggested he call the service rep at ** but he stated he had and nobody would return his call. I left the vehicle to be repaired and said I would call ** to get this situation resolved. I called ** that day and asked why they are refusing to cover the cost, they stated the part isn't under warranty and would not be reimbursed with no further explanation. I picked up my truck later that day and paid the dealership $332.62 for the diagnosis and repair work. The fan stopped working again on March 9th, I took the vehicle back to Camp Chevrolet on March 12th to be repaired. [redacted] called me later that day and stated I would need to pay another $179 for further diagnosis on the problem. I refused and picked up the vehicle, the fan is still not working.

I've always been a satisified ** customer but this is unacceptable. I paid $332.62 for repair work that was suppose to be covered by ** and now the problem persists.Desired Settlement: I feel the dealership should fix the problem that should have been fixed on Jan 3rd and reimburse me for the $332.62 I paid for the repair.

Business

Response:

06DEC13 – Replaced resistor at N/C to customer. [redacted] declined to cover repair and dealership performed as a courtesy.

12DEC13- Cust returned stating there was a clicking noise in dash since resistor was replaced. Dealer was unable to duplicate this and no repair was completed. Fan working as designed.

03JAN14 – Cust returned stating blower motor was inop again and if they wiggled the wires under it would work on high again. Diag found terminals B and C of the resistor and connector to be burnt. Cust authorized us to replace thr resistor and splice in a new connector. Verified fan working on all speeds. Cust charged $332.62

12MAR14 – Cust returns stating the fan is only working on high again. Inspected and verified resistor is blown again. Something deeper in system is causing resistor to blow. Cust declined additional diag time of 1.5 hrs to go deeper in the system to determine root cause. N/C to customer at this time.

Vehicle is way out of manufacturer warranty by 6 years 44k miles.

We would be willing to perform additional work at a substantial discount. Customer is welcome to contact me at any time.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The clicking has nothing to do with the problem. This is debris in the fan; simply an annoyance. I asked if they could remove while they repaired the wiring. The motor needs a new wiring harness, rather than simply splicing the connector and resistor. I don't feel I should be charged additional money for a repair that I already paid for. The vehicle only has 78K miles. This isn't wear and tear, this is a defective part issue.