Dear Revdex.com,We are required to follow hotel policy which is what we did in this caseWe can only check the person who is named on the reservation into the hotel I understand that " [redacted] " tried to check into the hotel, however the reservation was made under her sisters nameShe was advised we could not check her into a reservation that was not under her nameShe called her sister to give permission for her to check into her sisters room, however it is not possible to verify over the phone who we are actually speaking to and is against our policy to check someone into another persons reservationOur policies are in place for the safety of allour guestsShe needed to make the reservation under her name if she intended to be the one checking in As for the charges, guests may use any credit card to hold the room when making their reservationIn the event they do not show up for their reservation we charge the card on file a no show feeWe were never aware the actual guest whos name was on the reservation would not be coming, therefore we held the room for her which resulted in the no show fee.If you have any further question, please feel free to contact me directlySincerely,Jolene M***, GM
Not only did my sister call the hotel to tell them she was not able to check in, but I also had in my possession a copy of her driver's license, a copy of the reservation, and the credit card (that belonged to me) that was holding the reservation Of course, I had my ID to prove it was my credit care All of these items would prove who we were There really was no question that this hotel knew that this was a legitimate change We even asked the hotel (that was almost empty) if they would just switch the reservations to my name (avoiding the no show) and I would pay a higher rate, and they refused I was there WITH MY CREDIT CARD that held the reservation, there was no reason to reject entry and then charge the same credit card for a no show a week later This is outrageous! We had to go to another hotel This had nothing to do with "policy", it was more about "free" money
Not only did my sister call the hotel to tell them she was not able to check in, but I also had in my possession a copy of her driver's license, a copy of the reservation,
and the credit card (that belonged to me) that was holding the reservation. Of course, I had my ID to prove it was my credit care. All of these items would prove who we were.
There really was no question that this hotel knew that this was a legitimate change. We even asked the hotel (that was almost empty) if they would just switch the reservations to my name (avoiding the no show)
and I would pay a higher rate, and they refused. I was there WITH MY CREDIT CARD that held the reservation, there was no reason to reject entry and then charge the
same credit card for a no show a week later. This is outrageous! We had to go to another hotel. This had nothing to do with "policy", it was more about "free" money.
Dear Revdex.com,We are required to follow hotel policy which is what we did in this case. We can only check the person who is named on the reservation into the hotel. I understand that "[redacted]" tried to check into the hotel, however the reservation was made under her sisters name. She...
was advised we could not check her into a reservation that was not under her name. She called her sister to give permission for her to check into her sisters room, however it is not possible to verify over the phone who we are actually speaking to and is against our policy to check someone into another persons reservation. Our policies are in place for the safety of allour guests. She needed to make the reservation under her name if she intended to be the one checking in. As for the charges, guests may use any credit card to hold the room when making their reservation. In the event they do not show up for their reservation we charge the card on file a no show fee. We were never aware the actual guest whos name was on the reservation would not be coming, therefore we held the room for her which resulted in the no show fee.If you have any further question, please feel free to contact me directly.
Sincerely,Jolene M[redacted], GM
Dear Revdex.com,We are required to follow hotel policy which is what we did in this caseWe can only check the person who is named on the reservation into the hotel I understand that " [redacted] " tried to check into the hotel, however the reservation was made under her sisters nameShe was advised we could not check her into a reservation that was not under her nameShe called her sister to give permission for her to check into her sisters room, however it is not possible to verify over the phone who we are actually speaking to and is against our policy to check someone into another persons reservationOur policies are in place for the safety of allour guestsShe needed to make the reservation under her name if she intended to be the one checking in As for the charges, guests may use any credit card to hold the room when making their reservationIn the event they do not show up for their reservation we charge the card on file a no show feeWe were never aware the actual guest whos name was on the reservation would not be coming, therefore we held the room for her which resulted in the no show fee.If you have any further question, please feel free to contact me directlySincerely,Jolene M***, GM
Not only did my sister call the hotel to tell them she was not able to check in, but I also had in my possession a copy of her driver's license, a copy of the reservation, and the credit card (that belonged to me) that was holding the reservation Of course, I had my ID to prove it was my credit care All of these items would prove who we were There really was no question that this hotel knew that this was a legitimate change We even asked the hotel (that was almost empty) if they would just switch the reservations to my name (avoiding the no show) and I would pay a higher rate, and they refused I was there WITH MY CREDIT CARD that held the reservation, there was no reason to reject entry and then charge the same credit card for a no show a week later This is outrageous! We had to go to another hotel This had nothing to do with "policy", it was more about "free" money
Not only did my sister call the hotel to tell them she was not able to check in, but I also had in my possession a copy of her driver's license, a copy of the reservation,
and the credit card (that belonged to me) that was holding the reservation. Of course, I had my ID to prove it was my credit care. All of these items would prove who we were.
There really was no question that this hotel knew that this was a legitimate change. We even asked the hotel (that was almost empty) if they would just switch the reservations to my name (avoiding the no show)
and I would pay a higher rate, and they refused. I was there WITH MY CREDIT CARD that held the reservation, there was no reason to reject entry and then charge the
same credit card for a no show a week later. This is outrageous! We had to go to another hotel. This had nothing to do with "policy", it was more about "free" money.
Dear Revdex.com,We are required to follow hotel policy which is what we did in this case. We can only check the person who is named on the reservation into the hotel. I understand that "[redacted]" tried to check into the hotel, however the reservation was made under her sisters name. She...
was advised we could not check her into a reservation that was not under her name. She called her sister to give permission for her to check into her sisters room, however it is not possible to verify over the phone who we are actually speaking to and is against our policy to check someone into another persons reservation. Our policies are in place for the safety of allour guests. She needed to make the reservation under her name if she intended to be the one checking in. As for the charges, guests may use any credit card to hold the room when making their reservation. In the event they do not show up for their reservation we charge the card on file a no show fee. We were never aware the actual guest whos name was on the reservation would not be coming, therefore we held the room for her which resulted in the no show fee.If you have any further question, please feel free to contact me directly.
Sincerely,Jolene M[redacted], GM