Campbell Comfort Systems, Inc.

Quality work Not the least expensive but their techs are well trained and use the latest equipment

Super job by excellent technicians

Very nice Company, been dealing with them for over or more years

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish,...

you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 
I have read the email from the owner of the company. I am satisfied with the explanation and appreciate the response and the assistance of Revdex.com.
regards.

Excellent customer service from estimate through installation (new AC unit). Courteous, fast response time, and clean, efficient installation. Unit is working just fine.

I have always been pleased with the service I have received from Campbell Comfort. Office staff and technicians. I have been a customer for more than 4 years and have always been extremely satisfied and always recommend them to others.

Great company they work hard to please you and explain everything they are going to do. Very knowledgeable very friendly and I have NO COMPLAINTS

Campbell confort always cares about the customer. Great tech and he was also training a new tech. It was a great experence.

Awsome company. I totally recommend them

Just had a new hot water heater installed. They kept us informed throughout and completed the installation in one day. They were professional and explained the unit to us after completing the job. They removed all their trash and left the area clean.

Review: I called for an emergency A/C diagnostic call last night from this company. I was told it would be $139 for a diagnosis and more if they would do the repair. I agreed. The repairman came out and told me the thermostat was bad. He gave me three quotes ranging from $523 to over $800 for the replacement. I felt to cost was way too high and thanked him for letting me know the problem and I paid him. I was going to have my husband attempt to replace the thermostat tonight. In the mean time, I mentioned the situation to someone I work with. He asked me if they checked the batteries in the thermostat? I told him I didn't even know there were batteries and assumed the repairmen checked before determining the thermostat was bad. The repairman informed me he checked everything else and determined the thermostat was bad. Well, I went home and replaced the batteries I now knew where there. The A/C is now running fine. I believe this repairman deliberately lied to me and tried to gouge me for several hundred dollars and well as leave my home with a perfectly useable unit. I believe this is, at a minimum, dishonest business practices, but, a fraudulent handling of the diagnostic home visit. If he would have told me the batteries needed replacing, I would have paid the service fee and been done with it. However, since he tried to take advantage of the fact he clearly knew I had no knowledge of this thermostat, I felt obligated to report this behavior. At least I knew enough that the price quotes were well out of acceptable range.Desired Settlement: Hopefully, this will get noted against this company so others can be properly made aware of the business practices of this company. Also, I would like an apology from the owner of this business.

Business

Response:

Please see attached letter we are sending to Mrs. [redacted] via mail. Kindly make this part of the public record if needed. We are addressing her complaint and providing a 100% refund.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I have read the email from the owner of the company. I am satisfied with the explanation and appreciate the response and the assistance of Revdex.com.regards.