Sign in

Campbell's Heating & Air Conditioning

Sharing is caring! Have something to share about Campbell's Heating & Air Conditioning? Use RevDex to write a review
Reviews Campbell's Heating & Air Conditioning

Campbell's Heating & Air Conditioning Reviews (1)

Review: I had a compressor go bad on my heat pump (which was a warrantied part) I am in a fairly new home and the contractor recommended that I call this company to service the heat pump. I called them on Saturday and Sunday and left message. I finally spoke to the owners son who stated they would be out around 10 am on Monday morning. The service workers didn't show up until 2:00 pm on Monday and stated it was the compressor and they would be back out to fix it. They were there approximately 30 min. After a couple days of not hearing from them I called the owners son, [redacted] who didn't answer but texted me around 9pm that night and states he was sorry he thought I was informed but they had to order the part and he requested I contact his father the next day. I called the owner on Thursday and left a message. I received a call back on Friday morning around 7:20 stating that the part didn't come in yet and they expected it in that day and he would call me back to let me know if it came in. On Saturday I called him as I still hadn't heard anything, I called around 9:00 he stated they would be out that day to fix it. The workers showed up around 1:30 and left within 2 hours. They gave us a bill for $690.00. They charged $350.00 labor and the additional was for the Freon. I called the owner of the company that Monday or Tuesday and asked for their hourly rate which he stated was $50.00 per hour. I asked why our bill was so much and he stated they had 6 hours invested in us. I advised his service workers were only at my house for a max of 2 1/2 hours. He stated he was charging us the time that he spent on the phone finding a part and dealing with the company regarding the warranty, he states its a 30 min drive to our houre from their company, and that he shouldn't have to "eat" his wasted time. I advised that no other companys charge for service work until they are actually at your house and that we should have been advised of that because I could have certainly done the "leg" work myself. I asked for a detail itemization of the service charges including minutes spent, time driven there, etc if I was going to be charged for it, which I have yet to received. The owner after knowing that I didn't agree with being charged 6 hours labor then stated it's their standard charge for fixing a compressor which is still conveniently 6 hrs x $50.00 per hour. I advised that I made several attempts to call them prior to them installing the compressor to find out if there would be any charges but, never received call backs. He states he did call back but I advised he call at 7:20 in the morning which is not an appropriate time and neither is the text messages from his son at 9;30 pm that it's not good business. The owner was very short and very rude. I called the contractor that built my home and he stated he thought the pricing was excessive for the work performed as well. The owner states he was going to speak with the contractor and I have yet to hear back from him. That same day I contacted the owners son and left a voicemail and I have yet to hear back from him either.Desired Settlement: adjust the charge of labor, as it is not reasonable. I am requesting to pay for 2 hours of service as that's the longest that his service workers were at my home + charges of freon/dryer. Which would amount to $490.00.

Business

Response:

Mr. [redacted] called and stated he thought the price was fair and paid in full.

Check fields!

Write a review of Campbell's Heating & Air Conditioning

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Campbell's Heating & Air Conditioning Rating

Overall satisfaction rating

Description: HEATING & AIR CONDITIONING

Address: 1280 Chrisman Ln, Danville, Kentucky, United States, 40422-9355

Phone:

Show more...

Add contact information for Campbell's Heating & Air Conditioning

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated