Camper E Shop

-----Original Message-----From: [redacted] [ [redacted] ]Sent: Wednesday, February 04, 1:PMTo: [email protected]: Complaint [redacted] My complaint was resolvedHow can I cancel any further action?Thanks, [redacted]

-----Original Message-----From: [redacted]]Sent: Wednesday, February 04, 2015 1:17 PMTo: [email protected]: Complaint [redacted]My complaint was resolved. How can I cancel any further action?Thanks,[redacted]

We have now received the refund from Camper Online shop in New Jersey and we thus regard the case resolved

Review: I ordered two pairs of shoes from [redacted] on December 13, 2013. The order number is [redacted], should that be necessary for this investigation. The total cost of my order was 339.46. After trying them on, I decided I did not like the fit of either pair. Per the instructions on the Camper site, I returned them to the Camper Eshop in Cranbury, NJ, for a refund on January 3, 2014. On January 17, I was credited with a refund of 147.83. I was never contacted by Camper about this. I only noticed the amount after seeing it post to my credit card statement. I have since contacted the Eshop by phone (###-###-####) and email, via their site form, regarding the remainder of my refund, but have received no response. I know of no other way to contact Camper except by these methods, and since I continue to receive no response from them, I am informing the Revdex.com to help with this situation.Desired Settlement: I expect a prompt refund of the remainder of what I paid. I also expect an explanation about why only part of the cost of my order has been refunded to date. And I would also like to know why, since the Camper Eshop publicizes a customer service phone number, nobody ever answers nor returns phone calls.

Review: Recently I returned one pair of shoes to the Camper E Shop. The tracking number shows that it was arrived at Sep 22, but this company never give me the further response. I tried to sent them e-mail and call them to ask the situation, but they replied once and no more information. Also there is nobody answer the phone.

I searched this company in Revdex.com and I found some people has the same problem with me and every Revdex.com's Final Determination is: Business failed to respond to the Revdex.com to resolve or address the complaint issues.Desired Settlement: The money back

Review: 3 Months ago I returned (sent in the mail) a faulty pair of Camper shoes having been given written confirmation (see below) that Camper would give me a voucher in return for the full value of the shoes. Tracking information on the shipment shows that it was received Wednesday, January 15, 2014. I waited a few backs but when I hadn't heard anything back, I called Camper's customer service line to check on the status of the voucher. I called several times without answer, but finally, two weeks later I got a person on the phone. I gave the woman my return authorization number ([redacted]) and she apologized that it'd taken so long and promised me that one of her colleagues would call me on my cell phone number the no later than the following day to settle the matter. Since then, in the ensuing two months, I have called the Camper no less than three dozen times. Each time, despite calling during their advertised operating hours, I always get the voicemail. I've left at least a dozen voicemail messages but have heard nothing in return. I've also sent several emails, some as a direct reply email back to the person who had originally validated the return in the first place. Again, no reply. Recently I even posted a message explaining the situation on Camper's facebook page and my post was promptly deleted shortly thereafter with no response.

"Dear [redacted],

We would like to inform you that your photos have been received, inspected, and your shoes have been determined to be faulty. This fault was due to a manufacturing problem and we would like to sincerely apologise for any inconvenience this may have caused.

We would like to replace the shoes by sending you a voucher for the amount that you originally paid (210 USD); so that you may buy a new pair of shoes."Desired Settlement: All I want is to replace the shoes that were faulty in the first place. I've gone three months without my main pair of shoes, stuck in a purgatory in which it makes no sense to purchase other shoes with my own money since Camper has promised to purchase them for me, but unable to buy the Camper shoes because I've yet to receive the voucher. All I want is the voucher. But Camper has basically ignored me for three months, as soon as I sent them my shoes. Not a single piece of communication. I am simply appalled by the lack of sympathy, professionalism and respect.

Review: Ordered shoes via Camper e-shop -- the company sent the wrong product -- I ordered product code [redacted] and they send [redacted]. I contacted them via the web site and requested they arrange pre-paid shipping for the return as well as sending the correct product via 2 day UPS at their expense. I received an e-mail asking me to take photographs showing the 'defects'. Photos were promptly sent which showed the invoice with our desired product code, the shoe box showing a different product code, and a photo of the actual shoes showing they matched the box and not the invoice. No response. I have left numerous messages on their toll free number -- they never answer the phone but the voicemail does promise a return call 'as soon as possible'. Calls have not been returned. I send a second request for remediation (the same request: return shipping and reshipment of the correct shoes) to Camper via the web site and have yet to hear from them -- request was made 26 Feb 2014 and the case number is [redacted] I no longer have any desire for this product and simply want to return the shoes without having to pay for the shipping and get a full refund.Desired Settlement: I am requesting Camper arrange for prepaid shipping for the return of the incorrect shoes and an Immediate refund of the purchase price of those shoes. I could simply arrange to return them at my own expense, but I have little confidence that they will reimburse me for that cost and I don't see why I should have to pay for their mistake.

Review: I ordered shoes January 2. Camper sent me the wrong shoes. I sent them back and still do not have a refund on my credit card. I've called them and emailed them dozens of times and no one will get back to me.Desired Settlement: I want my money back plus interest for the delay

Review: I'm trying to return a product I recently purchased back in December (12/24/2015). My order number is [redacted]. I have tried repeatedly to contact the business both through their website and by phone with no avail. I have made three phone calls, all during their business hours, and I have left two voicemails with all my contact information and still I have yet to hear back from them. I also filled out a request form through their website and have yet to get a response from the company. Please help me return my merchandise.Desired Settlement: I would like to coordinate the return of the merchandise purchased. Please help.

Review: On December 10, 2013 I received an email from Camper with promotion code advertising exclusive early sale with a promocode.

Next day (December 11, 2013) I placed the order for men’s shoes [redacted] for total price after promotion 136.50 USD. The same day I received email notification with confirmation and order number [redacted].

December 11, 2013 I received confirmation from my credit card that transaction has been done. Camper received payment for my order.

December 16, 2013 I received automatic UPS notification with tracking number and info that order is ready for UPS.

I checked status of my order and tracking number several times and nothing changed. On December 22, 2013 I decided to inform customer service about the problem with my order and shipment. I used web based customer service communication tool and provided all information as well as my concerns. The same day I received automatic response email with assigned by Camper customer service case number [redacted] and info that they will respond as quickly as possible.

From that day (December 22, 2013) I never received any email and any kind of response from Camper customer service. The status of my order did not change on [redacted], neither on UPS webpage.

I sent three emails addressed to [redacted] with questions about my order on December 27, 2013, January 2, 2014 and January 7, 2014 consecutively. Meantime I called Camper customer service at ###-###-#### at lease three, four times a week from multiple different phones and I left several voice messages asking for response.

I do not know how something like this is possible. I never experience this kind of ignorance and unprofessionalism from anyone in anyplace in my life. Seems like Camper customer service vanished. I do not know what else to add.

In the last email to Camer Customer Service I sent, I asked for response within 24 hours. I addition to that, I informed them that if I don't get response, I will contact authorities and infDesired Settlement: Since this was/is the Christmas gift, I would like to receive it and finally give it to the recipient.

In addition, I expect apology from Camper and to be adequately re-compensated for my problems, time and unpleasant experience.

Review: Family member ordered pair of shoes from Camper on 01/14/2014. Shipper sends via [redacted] and package is not received. Claim was sent to [redacted] in which an investigation occurred, and a claim was issued to Camper from [redacted] for refund of value of purchased shoes.

Camper E-shop was contacted on 01/16/2014 of missing package and was issued a case number. Spoke with representative on phone 01/20/2014 in which we confirmed that the investigation was opened with[redacted]. Do date, I have been unable to get in contact with the Camper reps either by phone or email. When I have spoken with[redacted], they have stated that they are waiting to hear from Camper to issue this refund.Desired Settlement: I simply wish to receive the pair of shoes that were ordered. Unfortunately, while waiting for this claim to be processed, the shoes are no longer available. I would be ok with a gift card or simply a refund at this point.