Camping World of Bakersfield

Customer placed a pre-order for a "coming soon" titleThe issuing label has not shipped us - or, what we can tell - anyone else, this title, indicating to us the release has been unofficially delayed and/or cancelled The item in question was, and remains, listed accurately.Customer was refunded in a prompt and timely manner for the unavailable item.We have reviewed the customer's other claims, and do not find them to be accurate

Complaint: [redacted] I am rejecting this response because:In the conversation I referenced, with the individual named in the company's response, said individual stated to me that he 'had just learned from Accounting' that my refund had, in fact, not been put through by the company until May 10, as my card company told me.Website still lists availability of items to a specific quantity, which has been shown in my own case and in the case of other displeased customers, to be a claim, as specific quantity claims have not reflected actual availability.Checking on the items not present in my order, which I had been told by the second representative to "forget", as future availability was unlikely, the prices for almost every item have gone up, yet they are said to be a discount (of 10% off, in one case, e.g.)I wonder if my items were simply reserved to be able to offer at a price higher than what I had agreed to payEvery item from my original order is now listed as available except for the 'single' I did pay for and receive.Company website shows only positive reviews from Trustpilot, mostly 5star reviews, two 4star reviews.General attitude has seemed to be 'we're the ones with all the product, deal with us', with rudeness, lies, and even contempt.Since Revdex.com involvement I have received a voicemail from someone saying they are the owner, asking me to call backI have only heard this message after business hours, so I have not called back.I would like to mention again that this is not only taking up my time, but also my phone minutes, on a government-subsidized cellphone(I am accessing the web through a borrowed phone, that happens to be somewhat broken).Again, before the online intervention, I was basically brushed offEvery time the company has contacted me has been after I posted a review or filed/responded to the Revdex.com complaintThe customer service was very poor starting with the very first representative I spoke to, the details of which I haven't mentioned in this complaintThe general, overall character of this company has seemed to be one of deception, contempt for the customer, and apathy/carelessness, in my experience.Again: The company's own representative admitted the refund was not processed by the company until May Regards, [redacted]

Every order placed by [redacted] the preauthorization has been declinedThis is a problem with the credit card issuer not oldies.comWe do not have any payments at this time from [redacted] There are various attempts to order with different credit card numbers and the credit cards decline every time [redacted] should follow up with the credit card issuers.Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

From: [redacted] < [redacted] @***.com>Date: Tue, Mar 7, at 11:AMSubject: Resolution of Revdex.com Complaint #ID [redacted] To: MyRevdex.com Info [redacted] /Oldies.com, Bernie M***, owner, has done the right thing by refunding account # [redacted] in the form of check # [redacted] in the amount of $which represents a partial payment of $All is wellI have unsubscribed ALL online connections and will no longer need OD products or services

? Complaint: [redacted] I am rejecting this response because:In the conversation I referenced, with the individual named in the company's response, said individual stated to me that he 'had just learned from Accounting' that my refund had, in fact, not been put through by the company until May 10, as my card company told me.Website still lists availability of items to a specific quantity, which has been shown in my own case and in the case of other displeased customers, to be a claim, as specific quantity claims have not reflected actual availability.Checking on the items not present in my order, which I had been told by the second representative to "forget", as future availability was unlikely, the prices for almost every item have gone up, yet they are said to be a discount (of 10% off, in one case, e.g.)I wonder if my items were simply reserved to be able to offer at a price higher than what I had agreed to payEvery item from my original order is now listed as available except for the 'single' I did pay for and receive.Company website shows only positive reviews from Trustpilot, mostly 5star reviews, two 4star reviews.General attitude has seemed to be 'we're the ones with all the product, deal with us', with rudeness, lies, and even contempt.Since Revdex.com involvement I have received a voicemail from someone saying they are the owner, asking me to call backI have only heard this message after business hours, so I have not called back.I would like to mention again that this is not only taking up my time, but also my phone minutes, on a government-subsidized cellphone(I am accessing the web through a borrowed phone, that happens to be somewhat broken).Again, before the online intervention, I was basically brushed offEvery time the company has contacted me has been after I posted a review or filed/responded to the Revdex.com complaintThe customer service was very poor starting with the very first representative I spoke to, the details of which I haven't mentioned in this complaintThe general, overall character of this company has seemed to be one of deception, contempt for the customer, and apathy/carelessness, in my experience.Again: The company's own representative admitted the refund was not processed by the company until May Regards, [redacted]

refund ck ck # [redacted] was issued 10/3/17?

Customer was refunded to her credit card ending in on 5/6/for shipping ins paid and for shipping charge incurred.customer only pd for the item she recvd thank you

Dear Sir or Madam:I finally received my refund check.Thank you very much for your consideration and assistance.Regards,*** ***

Customer placed a pre-order for a "coming soon" titleThe issuing label has not shipped us - or, what we can tell - anyone else, this title, indicating to us the release has been unofficially delayed and/or cancelled. The item in question was, and remains, listed accurately.Customer was
refunded in a prompt and timely manner for the unavailable item.We have reviewed the customer's other claims, and do not find them to be accurate

A credit memo was issed to customer because items were not availableA refund request was recvd 3/21/refund will be issued 3/22/and mailed to customer

Customer was refunded to her credit card ending in on 5/6/for shipping ins paid and for shipping charge incurred.customer only pd for the item she recvd thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

refund ck ck #*** was issued 10/3/

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Every order placed by *** *** the preauthorization has been declinedThis is a problem with the credit card issuer not oldies.comWe do not have any payments at this time from ** ***There are various attempts to order with different credit card numbers and the credit cards decline every
time** *** should follow up with the credit card issuers.Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello - we are sending a replacement order for *** *** - # *** - shipping on 11-24-17 - invoice# ***Best regards,Dennis P***OLDIES.comCUSTOMER SERVICE MANAGERCall us toll-free: ###-###-#### (U.S./Canada) | ###-###-####Open Monday
- Friday: 8am-9pm, Saturday: 10am-8pm, Sunday: 10am-8pm (Eastern Time) Connect with us: *** | *** | *** | *** | ***+ | ***View our latest catalogs online | Request a free catalog | Rate your experience on ***OLDIES.com | ** *** *** * West Conshohocken, PA *** | www.oldies.com

We are currently awaiting the replacement and will send it out to the customer when it arrives.If there were to be any further issues we are completely open to a full refund.It seems this customer left messages that were not answered, or that he was asked to wait until the paperwork for the
replacement was done which was taking too longReturns usally take about 2-weeks in general.It is our fault that it took longer due to paperwork errors.We will work with the customer

Customer pd by credit card on 11/8/and was refunded to credit card on 12/5/