Camps 'R' Us, New York

Review: My daugther injured herself on the 1st day of the camp season. She can no longer participate in camp. I have been contacting the camp everyday for a week to inquire about getting a refund. The owner has not responded to or aknowldedged my numerous emails & calls.Desired Settlement: A refund of the camp tuition for time not attended.

Business

Response:

We responded to [redacted]'s email when we received her first request for a refund. Witihin two days, she was informed that a doctor's note for her daughter's injury needed to be submitted in order to consider a refund. When she submitted the doctor's note, it indicated that the child could return to camp on July [redacted] and participate in all activities with the exception of gym and sports. We replied via email, "according to the doctor's note, your daughter has been able to return to camp as of July [redacted], with restrictions only for sports and gym activities. Our camp program features many non-sports activities, including arts & crafts, game room, go karts, swimming, special events and trips." [redacted] replied that she tried sending her daughter back for one day and that she was bored siting on the sidelines. She then sent another letter from the same doctor, that now indicated not only gym and sports but also playg round.Our response via email was, Hi [redacted],I understand, and appreciate your daughter attempting to come back. I'm sorry it isn't going to work out this summer.Once I receive your daughter's official attendance record, I'll be back in touch with you shortly with information about a cancellation and refund.Thanks,Her refund was credited to her account on July **, 2015