Campus Protein

The customer purchased single products which qualified them for pairs of socksThey are correct in that the first shipment we did not include the correct amount of socksHowever after the customer emailed us to notify us if the issue we corrected it and sent out a second package which included the correct number of socksI have attached both shipment tracking numbers via ***.? Tracking For Package 1:? [redacted] Tracking For Package 2:? [redacted] ? Thank you,? Russell S***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They may have mailed the packages to the wrong addressIn my corresponding complaining emails I informed them that I movedI have attached screen shots showing I addressed my address change with my first initial contact with Campus ProteinNothing was received at my addressEvery email exchange I notated the address change and they are well aware of itThey even offered a different product to replace the socksTo me it's apparent they knew they were wrongThe fact that they are not referring to this shows me they don't care about their customersI still would like the my original order or my money refundedI have attached the first initial email to show that I told them the address changeAnd the additional emails showing I always referenced it too In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:They may have mailed the packages to the wrong addressIn my corresponding complaining emails I informed them that I movedI have attached screen shots showing I addressed my address change with my first initial contact with Campus ProteinNothing was received at my addressEvery email exchange I notated the address change and they are well aware of itThey even offered a different product to replace the socksTo me it's apparent they knew they were wrongThe fact that they are not referring to this shows me they don't care about their customersI still would like the my original order or my money refundedI have attached the first initial email to show that I told them the address changeAnd the additional emails showing I always referenced it too In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The customer purchased a product at a discounted price which we are unable to fulfill due to a strict MAP (minimum advertised price) policy that the vendor has in placeThe customers purchase was refunded immediately and sent a coupon for the value of their purchase for the inconvenienceWe received a former letter from the manufacturer and would be happy to provide it upon request [redacted] ***

The customer purchased single products which qualified them for pairs of socksThey are correct in that the first shipment we did not include the correct amount of socksHowever after the customer emailed us to notify us if the issue we corrected it and sent out a second package which included the correct number of socksI have attached both shipment tracking numbers via ***Tracking For Package 1: [redacted] Tracking For Package 2: [redacted] Thank you, Russell S***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I provided a new address when the complaint was sent to your companyThis was in the first message and numerous other messages after the factHonestly this is plain poor employee/customer serviceI provided details and whomever read my emails didn't seem to take their job serious enough or the complaint enough for you to update your systemThis is not an issue on my sideThe address I provided would have been perfect if you sent all the items out when I ordered themYour company did not! Since then I movedI told your company about the order screw and my address change on the same daySo that was communicated before you sent out the remainder of my orderI would have never ordered from your company if I didn't get the items/promotions that we're going onJust refund my money, or send me the rest of my orderThis is not my screw upIt is your company'sI will be contacting my local media outlets as well as consulting my attorneyThis isn't about the $at all, it's about principal of holding your company responsible to deliver the products orderedI work for the US Government and its customer service and treatment like this that has the common consumer frustratedI've tried the Revdex.com and you will see that these records will be public record going forwardSo instead of doing the right thing your will tarnish your company's reputation and consumers will see that if they move they won't receive what they orderedOr if there's a problem with their order you do not correct it or do the right thing In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ?

Hi ***,? Had we not already sent out the replacement items to the address you provided to us we would be able to help youUnfortunately since we have already sent out the products in question and they have been delivered via [redacted] there is not more we can do for that particular product at this timeI also would like to bring to your attention that the socks were not paid for and rather were free with your purchaseThis was a promotional item not a paid product

Hi ***, Had we not already sent out the replacement items to the address you provided to us we would be able to help youUnfortunately since we have already sent out the products in question and they have been delivered via [redacted] there is not more we can do for that particular product at this timeI also would like to bring to your attention that the socks were not paid for and rather were free with your purchaseThis was a promotional item not a paid product

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:They may have mailed the packages to the wrong addressIn my corresponding complaining emails I informed them that I movedI have attached screen shots showing I addressed my address change with my first initial contact with Campus ProteinNothing was received at my addressEvery email exchange I notated the address change and they are well aware of itThey even offered a different product to replace the socksTo me it's apparent they knew they were wrongThe fact that they are not referring to this shows me they don't care about their customersI still would like the my original order or my money refundedI have attached the first initial email to show that I told them the address changeAnd the additional emails showing I always referenced it too.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
After reviewing campusprotein.com vs ***, even with 20% off, ***s prices still beat your pricesTherefore, I would really not be getting a deal on my itemsThe point of *** *** and *** *** is to get deals, not to lose money.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

The customer purchased single products which qualified them for pairs of socksThey are correct in that the first shipment we did not include the correct amount of socksHowever after the customer emailed us to notify us if the issue we corrected it and sent out a second package which
included the correct number of socksI have attached both shipment tracking numbers via ***.
Tracking For Package 1: ***
Tracking For Package 2: ***
Thank you,
Russell S***

Hi *** our deal for *** *** was 20% off so I can take 20% off any product on the site for youPlease see our previous correspondence for our *** *** products that apply

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Campus Protein stated in their post on *** that it was a "glitch" in their systemHowever, campus protein then sent out an email to customers who ordered this product stating that the MAP would not allow it and sent a coupon for $This coupon for $does not pay for the product that we ordered and it does not bring back the offers that other companies were having on *** *** that got missed out on due to thinking that this product was already being purchased from Campus ProteinAfter purchasing the item from campus protein we even received an email with order confirmation and a order number was issuedIf running a sale for *** ***, they should have checked into the MAP prior to running the saleThat is not the fault of the customer and the business should take full responsibility for it and honor what they originally had offeredIf they state that it is not allowed by the MAP then they should have to send a gift card or gift certificate for the amount that the item actually costs so that way we are able to purchase it from their online storeI have attached the email from them after selling the item, the email with the coupon attached, and the *** post.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

The customer purchased single products which qualified them for pairs of socksThey are correct in that the first shipment we did not include the correct amount of socksHowever after the customer emailed us to notify us if the issue we corrected it and sent out a second package which included
the correct number of socksI have attached both shipment tracking numbers via ***. Tracking For Package 1: ***Tracking For Package 2: *** Thank you, Russell S***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I provided a new address when the complaint was sent to your companyThis was in the first message and numerous other messages after the factHonestly this is plain poor employee/customer serviceI provided details and whomever read my emails didn't seem to take their job serious enough or the complaint enough for you to update your systemThis is not an issue on my sideThe address I provided would have been perfect if you sent all the items out when I ordered themYour company did not! Since then I movedI told your company about the order screw and my address change on the same daySo that was communicated before you sent out the remainder of my orderI would have never ordered from your company if I didn't get the items/promotions that we're going onJust refund my money, or send me the rest of my orderThis is not my screw upIt is your company'sI will be contacting my local media outlets as well as consulting my attorneyThis isn't about the $at all, it's about principal of holding your company responsible to deliver the products orderedI work for the US Government and its customer service and treatment like this that has the common consumer frustratedI've tried the Revdex.com and you will see that these records will be public record going forwardSo instead of doing the right thing your will tarnish your company's reputation and consumers will see that if they move they won't receive what they orderedOr if there's a problem with their order you do not correct it or do the right thing.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We would be more than happy to replace that product for you or provide you a gift card to the store for the same value!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to me and the matter has been resolved
Sincerely,
*** ***