Canexus Corporation

Tell us why here... [redacted]Revdex.com ID#[redacted]We are in receipt of the complaint filed by [redacted] with the Revdex.com regarding his account with Harris Jewelry. We were surprised to receive this complaint as [redacted] made his purchase in October 2015 and we never heard from him...

regarding any dissatisfaction with the merchandise. We did hear from his Mother on 3/**/16 requesting information on the items he purchased, but she never stated any dissatisfaction.We do not agree with statements made in the complaint. Harris is a very reputable Company and have assisted military service members with their jewelry needs for over 60 years and stand fully behind all of our merchandise. In no way did we misrepresent the items sold. The descriptions of the items purchased are on the contact signed by [redacted].Our ultimate goal is complete customer satisfaction and although the merchandise was purchased in October 2015 and is long past our 30 day return policy, we will gladly accept the return of all the items and issue a full refund of the money paid.We have contact [redacted] and made arrangements for a prepaid [redacted] label be emailed to his home in Stafford, Virginia. The package with the prepaid label affixed will be dropped off any [redacted] location convenient for them for shipment back to our office in NY. Once we receive the return of the jewelry, in good condition, we will send him a full refund of all monies paid.Thank you for your assistance in this matter,Sincerely,Marilyn F[redacted]Customer Service Manager

This is in response to the
complaint #[redacted] submitted by [redacted].
 
Upon receipt of the
complaint, I reached out to [redacted] to discuss his issues in an effort to
reach a satisfactory solution.
 
I was able to confirm to
[redacted] that although his account...

had become delinquent, he did made an
arrangement to bring his account current. Payments were made by [redacted] and
his account was up to date by the end of December 2016. In January 2017, we contact
the national credit bureaus advising them that [redacted]’s account was current
and to update his credit report accordingly. [redacted] also agreed to make a
higher monthly payment each month until the account was paid in full; which he
is doing as of this date.
 
I told [redacted] today
that I did know why his credit report was again showing a delinquent status,
since he is making his agreed payment terms, but I would take steps necessary
to see that this was corrected. I told [redacted] I would personally be
monitoring his account and would keep HIM up to date on any changes to his
account status.
 
[redacted] was satisfied
with action Harris was taking to correct his issues. I did give him my personal
information to contact me should he have any issues or concerns.
 
I called [redacted] again yesterday
and left word for him to call me back to let him know that his credit report is
now showing a current account with no delinquencies reported by Harris.Marilyn F[redacted]Customer Service ManagerHarris Originals

We are sorry that [redacted] did not find our solution satisfactory. However, until the merchandise is received by Harris, we are unable to close his account.We have double checked our records and we show that no merchandise was received by Mr. or [redacted]. [redacted] states that the merchandise was returned but does not give any additional information on the return. We need to know the date of the return, the address it was returned to, the carrier and tracking information for the package. Also if he could track the package and supply us with the delivery information, that would be most helpful.We await this information as we are anxious to resolve [redacted]'s issues.Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This is in response to the Revdex.com complaint filed by [redacted] made a purchase of jewelry at our store in [redacted] on March...

**, 2015.On May **, 2015 [redacted]' mother, [redacted], contacted our store in [redacted] stating that she felt that her son was pressured into making the purchase and that the merchandise was not worth the money charged. Our store representative told [redacted] that Harris offers a 30 day return policy and we did not hear from [redacted] during that time frame. She was directed to contact our Corporate Office in [redacted], toll free, to have this matter addressed. They opted instead to contact the Revdex.com and file this complaint.On May **, 2015 our Customer Service Representative in [redacted] contacted [redacted] assuring her that Harris is a very reputable company and have assisted military service members with their jewelry needs for over 60 years and that we stand fully behind all our merchandise. The ultimate goal of Harris is complete customer satisfaction and although it was long past the 30 day return policy, she was told if she was unhappy with the merchandise purchased by [redacted] we would gladly accept the of the jewelry and close his account. Our representative gave [redacted] the instructions to return the merchandise to our [redacted] office and advised her that we would reimburse her for any charges she incurred to make this return.On May [redacted] 2015 Harris issued a check to [redacted] in the amount of $32.05, our check #[redacted], to reimburse her for the shipping cost she incurred for the return on the merchandise.The merchandise was received by Harris on May **, 2015 and [redacted]' account was credited for the return and the account was closed. We also contacted the national credit bureaus advising them to delete this account from [redacted]' credit file.Based on the above information, we believe that all of [redacted]'s issues have been addressed and resolved.Sincerely,[redacted]