Cannon & Dunphy, S.C.

My father recently passed away and we had gotten in contact with Cannon & Dunphy to see if we had a case. The woman we talked to, Elma S[redacted], was rude and incredibly unprofessional. My sister had begun the contact with her via email to see if my mother had a case. Ms. S[redacted] responded to her email stating that she needed more information regarding the situation. Ms. S[redacted] left her office phone number in the signature of her email, therefore we assumed it would be acceptable for my mom to call her and speak with her about the situation because it would be more accommodating for my mother to just call her. When my mother called on the afternoon of March 1st, 2016, Ms. S[redacted] immediately spoke with a cold and unprofessional tone. She asked my mother why she didn't email her back, and my mother said that she thought it would be easier to speak of the matter over the phone. After that was said, Ms. S[redacted] tone became increasingly dismissive towards my mother, when maybe Ms. S[redacted] should have taken into consideration that my mother does not know how to use email. If she did not want anyone to contact her by phone at all as she insinuated, then why did Ms. S[redacted] include a phone contact within her email? Bottom line, this woman was very disrespectful to my mother and there was obviously a different way that Ms. S[redacted] could have handled the situation in a more professional matter. If this firm desires to have a person such as this woman, who expresses a great lack of interpersonal skills and rudimentary understanding as the first contact for people to speak with, that expresses to me that professionalism is not one of their priorities.