Complaint: [redacted] I am rejecting this response because: The company threw my table over the second floor porch I have a witness besides myself We did not sign a contract We signed a receipt of goods with no explanation of anything to do with insurance or the per pound rate they have We have witnessed to how they delivered our furniture from people outside our household My jewelry got lost because of their negligence treating my move The movers told us their company was going to take care of our damage if we complaint ontime We did We were not treated with respect or as a consumer Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:As a customer I feel as if I was coerced to sign the contract regarding the insurance and damage to my furnitureAlthough no one forced me to sign it, I in good faith, believed the employees who reassured me that all damages would be taken care of My table was tossed over the balcony of the apartment complex It is not surprising that the table brokeThat was the only piece for furniture the movers could own up to at the moment we signed the contract The furniture was not wrapped, and damage occurred due to the dolly's lack of padding The dolly padding was worn so every wooden piece of furniture has marks where the dolly touched it These damages were not seen until after the time given to complain to the company, which is why it was not in my initial email It was not until my daughter noticed damage to her furniture that I even thought to check mine Regarding my ring: my jewelry was found scattered on the ground from the moving truck to my bedroom Due to the dresser being pulled up the stairs by one employee by himself, the dresser hit hard every step up the stairs, upside downWe could hear the jewelry in the dresser as it went up the stairs The employees did help us gather the jewelry and spent time prying pieces from the dresser that had gotten stuck in the move.The fact is that before I moved, the ring was with the rest of my jewelry and afterwards, the ring was the only article that was missingIts a matter of the way the dresser was moved that caused several articles to be scattered across the, truck, yard, dresser, and home The dresser was so heavy, the other two movers should have been helping guide and lift the dresser up the stairway Apache has not taken any responsibility for this Not even an apologyIn mediation we were given an option to settle out for $85, which the company claims is more than enough My issue is, my furniture had no damage before the move Total my furniture cost me over $ The employees did not explain to me that although the company would take responsibility, the furniture wouldn't really be coveredI was not offered a higher insurance rate eitherThe company offers moves based on time or by piece of furnitureI used the latterThere was not a time limit, I simply wanted my furniture movedAs a consumer, I hired the moving company to help me move I obviously could not move my furniture alone So it was disappointing to me that anything was damaged at allAccidents happen, but for several damaged articles to be the final product? Who would want that? Why even pay for movers to begin with? To be called a liar, when I saw with my own two eyes my table go out my back doorway and over the balcony, or to watch the dresser hit hard on every step as one man tried to pull it up stairs is very frustratingI understand the weight of $per article damaged, but how do you measure that? No one came to my house to see how heavy the furniture was This was not explained to me in detail at all Simply told that they would not do anymore, again, without ever hearing an apology for my claim As a consumer, and an honest person, I feel very disrespected for how this claim was handled From the initial complaint, I felt as if my claim was more of an inconvenience to deal with, and on several occasions was made to feel like a liar I understand the technicalities involved, but that should not discount my feelings about this service providedThe incredibly sad part is, the movers were kind and made me feel as if my claim would be taken care of It was the way the company handled the claim after the fact that has caused the most grief in my opinion No business should make a consumer feel this way, ever.this is Apache so called contract: Regards, [redacted]
Apache Moving & Storage To Whom It May Concern: July 19, First, let me start by saying how disheartened I am by hearing of this claimApache Moving is a 20-year-old moving company who takes great pride in our serviceI feel very fortunate to have such professional, skillful movers working with meNone of our crewmembers would ever act maliciousI, [redacted] (owner), did a complimentary walk through prior to Ms [redacted] move dateThe moving proposal with the full inventory from her pick up address was given to Ms [redacted] via email and telephoneShe never made any amendments to her inventory prior to her move date after the walkthroughShe was made aware that the trailer size that is dispatched the day of the move is based off of the inventory in her moving proposal; therefore, if the trailer was full, there would be no room for unseen items in storageThe moving proposal did not include moving any items from one storage unit into another storage unit in Austin, TXAs far as any damages Ms [redacted] is claiming, we chose to deny her claimThe denial was based on the fact that Ms [redacted] went back to the final storage unit and moved things around or in her own words "I went back to the facility on Sunday 5th of June to finish undoing the mess that Apache movers left our items in." She also used phrase such as "if painting are damaged"This again does not prove that Apache caused any damage to any of Ms [redacted] belongingsApache cannot accept responsibility for items that were moved by the customer after we originally moved themAlso, we cannot be held responsible for items you think may be damagedSincerely, [redacted] Owner
Tell us why here...Concerning *** complaint
Apache Moving is not denying the items that were damaged during the move.The statement that Apache threw the dining table downstairs is completely however.Apache Moving is always careful and respectful of all customers furniture.Apache has
made a settlement offer that is higher than the minimum that *** signed off on.Companies do not payout more in claims than customer purchase value on.When a customer wants more protection then they must purchase more insurance you cannot choose the minimum and expect more than the minimum payout.Concerning the ring that is missing.I have in an e-mail from *** where she says "I do realize that I may have the ring in my possesion".In regard to *** final statement about "this company's services were very unprofessional".Apache Moving is a year old company that is always striving to be an upstanding and professional member of the comunity and we have acted that way in this as well
Thank you,
*** ***
Apache Moving
Complaint:
I am rejecting this response because:Dear Mr***,I rejected your settlement offer because your offer is not sufficient to cover the damages done to my furniture and it does not include any refund of the contract price in relation to your company's poor quality of serviceMy claim does not only include compensation for the damages done to my bed frame and TV standIt includes compensation for the poor quality of service provided by your employeesI never signed a contract that stated that I would agree to any level of quality of service provided by Apache Moving & StorageI never paid money to have a mover shout at me and get angry at meI do not care whether or not you had a word with your employee regarding that matterThat does not compensate me for anything that I had to go through during the moveIn fact, I remember telling you over the phone that I recommend you not to talk with your employees about my complaints because that is not how I want things to be handledInstead, I want the proper compensation for the terrible service that your employees have providedIn addition, I never signed up for a mover that would forget to bring his own toolbox for the job and would ask me to go purchase a set of plyers and screwdriver at a nearby store - this is true, ask your mover; he forgot to bring his tools so they could not disassemble the bed frame until I purchased the necessary tool kit from ***Furthermore, I never signed up to have movers that are not negligent but reckless in disassembling/reassembling my bed frameAs I noted before, I offered to give the instructions manual for reassembly and recommended them to take pictures when taking the bed frame apart but they refused and falsely claimed that they worked on those bed frames "a million times." After looking at the pictures of my bed frame, in you own opinion, do you think that they have worked on those bed frames a millions times? If they were so good at it why would by bed frame be so damaged to the point that it is not usable? Why did reassemble the bed frame incorrectly twice? The damages done to my bed frame were not by accident or by negligenceIt was a result of reckless behaviorI never signed a contract with Apache Moving & Storage to have movers kick the bed frame pieces together so that they would force the screws/bolts in wrong placeThanks. Regards,
*** ***
Complaint: ***
I am rejecting this response because:As a customer I feel as if I was coerced to sign the contract regarding the insurance and damage to my furnitureAlthough no one forced me to sign it, I in good faith, believed the employees who reassured me that all damages would be taken care of. My table was tossed over the balcony of the apartment complex. It is not surprising that the table brokeThat was the only piece for furniture the movers could own up to at the moment we signed the contract. The furniture was not wrapped, and damage occurred due to the dolly's lack of padding. The dolly padding was worn so every wooden piece of furniture has marks where the dolly touched it. These damages were not seen until after the time given to complain to the company, which is why it was not in my initial email. It was not until my daughter noticed damage to her furniture that I even thought to check mine Regarding my ring: my jewelry was found scattered on the ground from the moving truck to my bedroom. Due to the dresser being pulled up the stairs by one employee by himself, the dresser hit hard every step up the stairs, upside downWe could hear the jewelry in the dresser as it went up the stairs. The employees did help us gather the jewelry and spent time prying pieces from the dresser that had gotten stuck in the move.The fact is that before I moved, the ring was with the rest of my jewelry and afterwards, the ring was the only article that was missingIts a matter of the way the dresser was moved that caused several articles to be scattered across the, truck, yard, dresser, and home. The dresser was so heavy, the other two movers should have been helping guide and lift the dresser up the stairway. Apache has not taken any responsibility for this. Not even an apologyIn mediation we were given an option to settle out for $85, which the company claims is more than enough. My issue is, my furniture had no damage before the move. Total my furniture cost me over $3000. The employees did not explain to me that although the company would take responsibility, the furniture wouldn't really be coveredI was not offered a higher insurance rate eitherThe company offers moves based on time or by piece of furnitureI used the latterThere was not a time limit, I simply wanted my furniture movedAs a consumer, I hired the moving company to help me move. I obviously could not move my furniture alone. So it was disappointing to me that anything was damaged at allAccidents happen, but for several damaged articles to be the final product? Who would want that? Why even pay for movers to begin with? To be called a liar, when I saw with my own two eyes my table go out my back doorway and over the balcony, or to watch the dresser hit hard on every step as one man tried to pull it up stairs is very frustratingI understand the weight of $per article damaged, but how do you measure that? No one came to my house to see how heavy the furniture was. This was not explained to me in detail at all. Simply told that they would not do anymore, again, without ever hearing an apology for my claim As a consumer, and an honest person, I feel very disrespected for how this claim was handled. From the initial complaint, I felt as if my claim was more of an inconvenience to deal with, and on several occasions was made to feel like a liar. I understand the technicalities involved, but that should not discount my feelings about this service providedThe incredibly sad part is, the movers were kind and made me feel as if my claim would be taken care of. It was the way the company handled the claim after the fact that has caused the most grief in my opinion. No business should make a consumer feel this way, ever.this is Apache so called contract:
Regards,
*** ***
Apache is truly sorry for Mrs.*** dissatisfaction with her move.Apache did arrive on her scheduled move day and were not able to use her driveway because of the conditions ( pictures were sent to the office and I reviewed them).We sent the largest trailer that was available the day of the
move,a larger truck was originally sent but was booked elsewhere on the re-schedule day.Apache Moving would have been more than happy to review her damages if a proper claim had been filed.The box count of is correct and was signed by ***.( that number includes what we packed as well as the boxes that *** already had)Thank you,*** ***Apache Moving
Apache Moving & Storage To Whom It May Concern: July 19, First, let me start by saying how disheartened I am by hearing of this claimApache Moving is a 20-year-old moving company who takes great pride in our serviceI feel very fortunate to have such professional, skillful
movers working with meNone of our crewmembers would ever act maliciousI, *** *** (owner), did a complimentary walk through prior to Ms*** move dateThe moving proposal with the full inventory from her pick up address was given to Ms*** via email and telephoneShe never made any amendments to her inventory prior to her move date after the walkthroughShe was made aware that the trailer size that is dispatched the day of the move is based off of the inventory in her moving proposal; therefore, if the trailer was full, there would be no room for unseen items in storageThe moving proposal did not include moving any items from one storage unit into another storage unit in Austin, TXAs far as any damages Ms*** is claiming, we chose to deny her claimThe denial was based on the fact that Ms*** went back to the final storage unit and moved things around or in her own words "I went back to the facility on Sunday 5th of June to finish undoing the mess that Apache movers left our items in." She also used phrase such as "if painting are damaged"This again does not prove that Apache caused any damage to any of Ms*** belongingsApache cannot accept responsibility for items that were moved by the customer after we originally moved themAlso, we cannot be held responsible for items you think may be damagedSincerely, *** *** Owner
Complaint: ***
I am rejecting this response because:1) With an imminent departure from the country on Monday, June 6th there was no possibility that Apache would have the time to return to Houston from Austin to redo the reckless work that was performed in the storage unit without our supervision Our instant action to correct furniture turned on its side and remove boxes and poles leaning against priceless paintings was crucial to prevent further damage.2) Where the lead mover (the one who led the others to act maliciously) would have felt he had our permission to unload without our being there is unknown to us The crew should have in no way begun the process of unloading without our being there.3) With years of experience, Apache Moving employees should have grown accustomed to reading labels on boxes like "fragile - nothing on top" or "store standing this side up" We went through painstaking measures to ensure that all items were labeled in a way that made for safe and easy storage All of these labels were ignored For example, our prize chandelier that was clearly labeled "nothing on top" was stored underneath three boxes filled with books.4) Photographs were taken of the poor state that Apache left our items in prior to them being moved But again, even if we had moved them it was because of the need to prevent further damage As business professionals who have moved many times over the years, we can recognize when a moving company has taken care of our things and when they've been reckless Furthermore, why would we purposely harm our prized items when we have little time to deal with such matters as this? 5) In all sincerity, this is less about the money that we will have to reinvest in our things and more about what's right versus wrong These are the American values that have been instilled in us since growing up and we'd like to be compensated for the damages we've suffered and/or to see Apache rebuked in a commensurate way that leads to other professionals like us to be shielded from careless and malicious service like Apache's
Regards,
*** *** & *** ***
Good Day Mr***,
I do regret that a couple of items substained loss and/or damage during your moveMoving companies in the great state of texas have very strict guidelines that must be followed. As was mentioned in our verbal and written conversation, we accepted your last
communication as a denial of acceptance of Apache Moving's final settlement amount on your claim. As was mentioned in the final settlement letter, the weight for any item(s) that you are claiming loss and/or damage to is located in the Joint Military Table of Weights and Depreciation Guide. Again, please refer to your signed contract from July 31, in which you were made aware of the Carriers Liability prior to the start of your move. You did initial the Carrier's Liability clause on your moving contract which states" A households goods carrier's liability for loss or damage to any shipment is $per pound per article unless the carrier and shipper agree in writing, to a greater level of liability." Apache has followed the quidelines required by the Texas Department of Motor Vehicles. As for one of the crew members complaining during your move, this has been addressed with him in person. He should have never mentioned any of his personal business with you ar any of Apache's customers. Please know this will not happen again.
Respectfully,
*** ***
Owner
Apache Moving and Storage
Complaint: ***
I am rejecting this response because: The company threw my table over the second floor porch. I have a witness besides myself. We did not sign a contract. We signed a receipt of goods with no explanation of anything to do with insurance or the per pound rate they have. We have witnessed to how they delivered our furniture from people outside our household. My jewelry got lost because of their negligence treating my move. The movers told us their company was going to take care of our damage if we complaint ontime. We did. We were not treated with respect or as a consumer.
Regards,
*** ***
Tell us why here...Apache Moving did everything we are requred by TXDMV to do.The most recent responce by *** says that she did not sign the contract and was unaware of the per pound insurance.Apache Moving and *** went through mediation with TXDMV and ** *** is very aware that she signed off on both .Apache Moving made an offer of more than the minimum settlement of per pound and she refused the offer
Thank you,
*** ***
Apache Moving
Complaint: [redacted] I am rejecting this response because: The company threw my table over the second floor porch I have a witness besides myself We did not sign a contract We signed a receipt of goods with no explanation of anything to do with insurance or the per pound rate they have We have witnessed to how they delivered our furniture from people outside our household My jewelry got lost because of their negligence treating my move The movers told us their company was going to take care of our damage if we complaint ontime We did We were not treated with respect or as a consumer Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:As a customer I feel as if I was coerced to sign the contract regarding the insurance and damage to my furnitureAlthough no one forced me to sign it, I in good faith, believed the employees who reassured me that all damages would be taken care of My table was tossed over the balcony of the apartment complex It is not surprising that the table brokeThat was the only piece for furniture the movers could own up to at the moment we signed the contract The furniture was not wrapped, and damage occurred due to the dolly's lack of padding The dolly padding was worn so every wooden piece of furniture has marks where the dolly touched it These damages were not seen until after the time given to complain to the company, which is why it was not in my initial email It was not until my daughter noticed damage to her furniture that I even thought to check mine Regarding my ring: my jewelry was found scattered on the ground from the moving truck to my bedroom Due to the dresser being pulled up the stairs by one employee by himself, the dresser hit hard every step up the stairs, upside downWe could hear the jewelry in the dresser as it went up the stairs The employees did help us gather the jewelry and spent time prying pieces from the dresser that had gotten stuck in the move.The fact is that before I moved, the ring was with the rest of my jewelry and afterwards, the ring was the only article that was missingIts a matter of the way the dresser was moved that caused several articles to be scattered across the, truck, yard, dresser, and home The dresser was so heavy, the other two movers should have been helping guide and lift the dresser up the stairway Apache has not taken any responsibility for this Not even an apologyIn mediation we were given an option to settle out for $85, which the company claims is more than enough My issue is, my furniture had no damage before the move Total my furniture cost me over $ The employees did not explain to me that although the company would take responsibility, the furniture wouldn't really be coveredI was not offered a higher insurance rate eitherThe company offers moves based on time or by piece of furnitureI used the latterThere was not a time limit, I simply wanted my furniture movedAs a consumer, I hired the moving company to help me move I obviously could not move my furniture alone So it was disappointing to me that anything was damaged at allAccidents happen, but for several damaged articles to be the final product? Who would want that? Why even pay for movers to begin with? To be called a liar, when I saw with my own two eyes my table go out my back doorway and over the balcony, or to watch the dresser hit hard on every step as one man tried to pull it up stairs is very frustratingI understand the weight of $per article damaged, but how do you measure that? No one came to my house to see how heavy the furniture was This was not explained to me in detail at all Simply told that they would not do anymore, again, without ever hearing an apology for my claim As a consumer, and an honest person, I feel very disrespected for how this claim was handled From the initial complaint, I felt as if my claim was more of an inconvenience to deal with, and on several occasions was made to feel like a liar I understand the technicalities involved, but that should not discount my feelings about this service providedThe incredibly sad part is, the movers were kind and made me feel as if my claim would be taken care of It was the way the company handled the claim after the fact that has caused the most grief in my opinion No business should make a consumer feel this way, ever.this is Apache so called contract: Regards, [redacted]
Apache Moving & Storage To Whom It May Concern: July 19, First, let me start by saying how disheartened I am by hearing of this claimApache Moving is a 20-year-old moving company who takes great pride in our serviceI feel very fortunate to have such professional, skillful movers working with meNone of our crewmembers would ever act maliciousI, [redacted] (owner), did a complimentary walk through prior to Ms [redacted] move dateThe moving proposal with the full inventory from her pick up address was given to Ms [redacted] via email and telephoneShe never made any amendments to her inventory prior to her move date after the walkthroughShe was made aware that the trailer size that is dispatched the day of the move is based off of the inventory in her moving proposal; therefore, if the trailer was full, there would be no room for unseen items in storageThe moving proposal did not include moving any items from one storage unit into another storage unit in Austin, TXAs far as any damages Ms [redacted] is claiming, we chose to deny her claimThe denial was based on the fact that Ms [redacted] went back to the final storage unit and moved things around or in her own words "I went back to the facility on Sunday 5th of June to finish undoing the mess that Apache movers left our items in." She also used phrase such as "if painting are damaged"This again does not prove that Apache caused any damage to any of Ms [redacted] belongingsApache cannot accept responsibility for items that were moved by the customer after we originally moved themAlso, we cannot be held responsible for items you think may be damagedSincerely, [redacted] Owner
Tell us why here...Concerning *** complaint
Apache Moving is not denying the items that were damaged during the move.The statement that Apache threw the dining table downstairs is completely however.Apache Moving is always careful and respectful of all customers furniture.Apache has
made a settlement offer that is higher than the minimum that *** signed off on.Companies do not payout more in claims than customer purchase value on.When a customer wants more protection then they must purchase more insurance you cannot choose the minimum and expect more than the minimum payout.Concerning the ring that is missing.I have in an e-mail from *** where she says "I do realize that I may have the ring in my possesion".In regard to *** final statement about "this company's services were very unprofessional".Apache Moving is a year old company that is always striving to be an upstanding and professional member of the comunity and we have acted that way in this as well
Thank you,
*** ***
Apache Moving
Complaint:
I am rejecting this response because:Dear Mr***,I rejected your settlement offer because your offer is not sufficient to cover the damages done to my furniture and it does not include any refund of the contract price in relation to your company's poor quality of serviceMy claim does not only include compensation for the damages done to my bed frame and TV standIt includes compensation for the poor quality of service provided by your employeesI never signed a contract that stated that I would agree to any level of quality of service provided by Apache Moving & StorageI never paid money to have a mover shout at me and get angry at meI do not care whether or not you had a word with your employee regarding that matterThat does not compensate me for anything that I had to go through during the moveIn fact, I remember telling you over the phone that I recommend you not to talk with your employees about my complaints because that is not how I want things to be handledInstead, I want the proper compensation for the terrible service that your employees have providedIn addition, I never signed up for a mover that would forget to bring his own toolbox for the job and would ask me to go purchase a set of plyers and screwdriver at a nearby store - this is true, ask your mover; he forgot to bring his tools so they could not disassemble the bed frame until I purchased the necessary tool kit from ***Furthermore, I never signed up to have movers that are not negligent but reckless in disassembling/reassembling my bed frameAs I noted before, I offered to give the instructions manual for reassembly and recommended them to take pictures when taking the bed frame apart but they refused and falsely claimed that they worked on those bed frames "a million times." After looking at the pictures of my bed frame, in you own opinion, do you think that they have worked on those bed frames a millions times? If they were so good at it why would by bed frame be so damaged to the point that it is not usable? Why did reassemble the bed frame incorrectly twice? The damages done to my bed frame were not by accident or by negligenceIt was a result of reckless behaviorI never signed a contract with Apache Moving & Storage to have movers kick the bed frame pieces together so that they would force the screws/bolts in wrong placeThanks. Regards,
*** ***
Complaint: ***
I am rejecting this response because:As a customer I feel as if I was coerced to sign the contract regarding the insurance and damage to my furnitureAlthough no one forced me to sign it, I in good faith, believed the employees who reassured me that all damages would be taken care of. My table was tossed over the balcony of the apartment complex. It is not surprising that the table brokeThat was the only piece for furniture the movers could own up to at the moment we signed the contract. The furniture was not wrapped, and damage occurred due to the dolly's lack of padding. The dolly padding was worn so every wooden piece of furniture has marks where the dolly touched it. These damages were not seen until after the time given to complain to the company, which is why it was not in my initial email. It was not until my daughter noticed damage to her furniture that I even thought to check mine Regarding my ring: my jewelry was found scattered on the ground from the moving truck to my bedroom. Due to the dresser being pulled up the stairs by one employee by himself, the dresser hit hard every step up the stairs, upside downWe could hear the jewelry in the dresser as it went up the stairs. The employees did help us gather the jewelry and spent time prying pieces from the dresser that had gotten stuck in the move.The fact is that before I moved, the ring was with the rest of my jewelry and afterwards, the ring was the only article that was missingIts a matter of the way the dresser was moved that caused several articles to be scattered across the, truck, yard, dresser, and home. The dresser was so heavy, the other two movers should have been helping guide and lift the dresser up the stairway. Apache has not taken any responsibility for this. Not even an apologyIn mediation we were given an option to settle out for $85, which the company claims is more than enough. My issue is, my furniture had no damage before the move. Total my furniture cost me over $3000. The employees did not explain to me that although the company would take responsibility, the furniture wouldn't really be coveredI was not offered a higher insurance rate eitherThe company offers moves based on time or by piece of furnitureI used the latterThere was not a time limit, I simply wanted my furniture movedAs a consumer, I hired the moving company to help me move. I obviously could not move my furniture alone. So it was disappointing to me that anything was damaged at allAccidents happen, but for several damaged articles to be the final product? Who would want that? Why even pay for movers to begin with? To be called a liar, when I saw with my own two eyes my table go out my back doorway and over the balcony, or to watch the dresser hit hard on every step as one man tried to pull it up stairs is very frustratingI understand the weight of $per article damaged, but how do you measure that? No one came to my house to see how heavy the furniture was. This was not explained to me in detail at all. Simply told that they would not do anymore, again, without ever hearing an apology for my claim As a consumer, and an honest person, I feel very disrespected for how this claim was handled. From the initial complaint, I felt as if my claim was more of an inconvenience to deal with, and on several occasions was made to feel like a liar. I understand the technicalities involved, but that should not discount my feelings about this service providedThe incredibly sad part is, the movers were kind and made me feel as if my claim would be taken care of. It was the way the company handled the claim after the fact that has caused the most grief in my opinion. No business should make a consumer feel this way, ever.this is Apache so called contract:
Regards,
*** ***
Apache is truly sorry for Mrs.*** dissatisfaction with her move.Apache did arrive on her scheduled move day and were not able to use her driveway because of the conditions ( pictures were sent to the office and I reviewed them).We sent the largest trailer that was available the day of the
move,a larger truck was originally sent but was booked elsewhere on the re-schedule day.Apache Moving would have been more than happy to review her damages if a proper claim had been filed.The box count of is correct and was signed by ***.( that number includes what we packed as well as the boxes that *** already had)Thank you,*** ***Apache Moving
Apache Moving & Storage To Whom It May Concern: July 19, First, let me start by saying how disheartened I am by hearing of this claimApache Moving is a 20-year-old moving company who takes great pride in our serviceI feel very fortunate to have such professional, skillful
movers working with meNone of our crewmembers would ever act maliciousI, *** *** (owner), did a complimentary walk through prior to Ms*** move dateThe moving proposal with the full inventory from her pick up address was given to Ms*** via email and telephoneShe never made any amendments to her inventory prior to her move date after the walkthroughShe was made aware that the trailer size that is dispatched the day of the move is based off of the inventory in her moving proposal; therefore, if the trailer was full, there would be no room for unseen items in storageThe moving proposal did not include moving any items from one storage unit into another storage unit in Austin, TXAs far as any damages Ms*** is claiming, we chose to deny her claimThe denial was based on the fact that Ms*** went back to the final storage unit and moved things around or in her own words "I went back to the facility on Sunday 5th of June to finish undoing the mess that Apache movers left our items in." She also used phrase such as "if painting are damaged"This again does not prove that Apache caused any damage to any of Ms*** belongingsApache cannot accept responsibility for items that were moved by the customer after we originally moved themAlso, we cannot be held responsible for items you think may be damagedSincerely, *** *** Owner
Complaint: ***
I am rejecting this response because:1) With an imminent departure from the country on Monday, June 6th there was no possibility that Apache would have the time to return to Houston from Austin to redo the reckless work that was performed in the storage unit without our supervision Our instant action to correct furniture turned on its side and remove boxes and poles leaning against priceless paintings was crucial to prevent further damage.2) Where the lead mover (the one who led the others to act maliciously) would have felt he had our permission to unload without our being there is unknown to us The crew should have in no way begun the process of unloading without our being there.3) With years of experience, Apache Moving employees should have grown accustomed to reading labels on boxes like "fragile - nothing on top" or "store standing this side up" We went through painstaking measures to ensure that all items were labeled in a way that made for safe and easy storage All of these labels were ignored For example, our prize chandelier that was clearly labeled "nothing on top" was stored underneath three boxes filled with books.4) Photographs were taken of the poor state that Apache left our items in prior to them being moved But again, even if we had moved them it was because of the need to prevent further damage As business professionals who have moved many times over the years, we can recognize when a moving company has taken care of our things and when they've been reckless Furthermore, why would we purposely harm our prized items when we have little time to deal with such matters as this? 5) In all sincerity, this is less about the money that we will have to reinvest in our things and more about what's right versus wrong These are the American values that have been instilled in us since growing up and we'd like to be compensated for the damages we've suffered and/or to see Apache rebuked in a commensurate way that leads to other professionals like us to be shielded from careless and malicious service like Apache's
Regards,
*** *** & *** ***
Good Day Mr***,
I do regret that a couple of items substained loss and/or damage during your moveMoving companies in the great state of texas have very strict guidelines that must be followed. As was mentioned in our verbal and written conversation, we accepted your last
communication as a denial of acceptance of Apache Moving's final settlement amount on your claim. As was mentioned in the final settlement letter, the weight for any item(s) that you are claiming loss and/or damage to is located in the Joint Military Table of Weights and Depreciation Guide. Again, please refer to your signed contract from July 31, in which you were made aware of the Carriers Liability prior to the start of your move. You did initial the Carrier's Liability clause on your moving contract which states" A households goods carrier's liability for loss or damage to any shipment is $per pound per article unless the carrier and shipper agree in writing, to a greater level of liability." Apache has followed the quidelines required by the Texas Department of Motor Vehicles. As for one of the crew members complaining during your move, this has been addressed with him in person. He should have never mentioned any of his personal business with you ar any of Apache's customers. Please know this will not happen again.
Respectfully,
*** ***
Owner
Apache Moving and Storage
Complaint: ***
I am rejecting this response because: The company threw my table over the second floor porch. I have a witness besides myself. We did not sign a contract. We signed a receipt of goods with no explanation of anything to do with insurance or the per pound rate they have. We have witnessed to how they delivered our furniture from people outside our household. My jewelry got lost because of their negligence treating my move. The movers told us their company was going to take care of our damage if we complaint ontime. We did. We were not treated with respect or as a consumer.
Regards,
*** ***
Tell us why here...Apache Moving did everything we are requred by TXDMV to do.The most recent responce by *** says that she did not sign the contract and was unaware of the per pound insurance.Apache Moving and *** went through mediation with TXDMV and ** *** is very aware that she signed off on both .Apache Moving made an offer of more than the minimum settlement of per pound and she refused the offer
Thank you,
*** ***
Apache Moving