Cap Ex

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I have received multiple documents since opening the complaint but nothing clearly stating it is the ***I will turn in the documents received to my insurance to see if they can proceed with the repairsI will attempt to work with Creative Management if my homeowners insurance needs a document stated as the [redacted] for the property

Dear Revdex.com: We appreciate Revdex.com of Metropolitan Houston for its facilitating role in resolving the issues in this complaint (ID: [redacted] ) We were given calendar days from Nov to accept or reject business’ responseAs the outcome is still unclear in the provided timeframe, per Revdex.com suggestion, at this point, our response can be based on proposed solutionIf the outcome is not acceptable, the case can be reopen later Since our filing, we appreciate that Creative Management Company promptly responded and sent maintenance staff Jeff to fix the issues resulted from the building foundation, including cracks in walls and ceramic floor ( pieces involved) in the kitchen area and dysfunctional doorsJeff started his part from Dec (originally scheduled for Nov but deferred due to resident sickness)Roof contractor came on Dec to check on leaking roof On Dec (Friday), during the course of painting repaired walls, when all bedroom window curtains were removed, it was discovered that both bedroom windows are not fitting in frames and one could not be closedI reported to Jeff via text and to VP Jamie T [redacted] via email On Dec (Monday), per my communication with Jeff, he indicated that he is aware of this issue and will try to fix the windowsSame day, Mr T [redacted] also replied to my email report, indicating that “The window may be too much for Jeff to take care of If it is I will send a contractor to do that part of the job.” In the same email responding to my inquiry regarding roof, MrT [redacted] indicated that “The roofing contractor said that there is a problem with the chimney cap The caps are custom made and one has been ordered.” So far, we are grateful and satisfied with Creative Management Company’s response and proposed repairsThe progress shows that with good faith and open communication, the two parties can work together to resolve the issues It needs to point out that there was misunderstanding/miscommunication regarding how and when the repair will proceed after reading Creative Management Company’s responseWe were expecting a formal letter or phone call from condo management office instead of a notice left on doorsAlso, the two residents in the unit are students who are not around sometime during July-Sept, and could have easily missed any door noticeWe have been using 330-205- in all previous communication with Creative Management Company but we did not receive any notice call to that number about this matter or response to our inquiry We look forward to a satisfactory outcome and positive experience working with Creative Management Company to complete the repair project Sincerely

Revdex.com: This letter is to inform you that Creative Management Company has carried out to my satisfaction the resolution it proposed for my complaint, filed on 1/16/and assigned ID [redacted] Regards,

Management sent [redacted] per the owner’s request last week They determined the leak was from her individual water heaterManagement called her back on Friday after 5pm due to an outage of our [redacted] I advised her how to get all the needed documentation she requested due to then being after hoursI have also emailed today 6-12-all recorded legal documents as well as an email to get her the certificate of Insurance for her community She should have everything needed to start her insurance claim with her carrierTell us why here

Pictures sent as requested by email. Let me know if you do not receive them

Your Board of Directors hired the services of an engineer to evaluate the needed repairs. The Board them chose a contractor to preform the work. Following the work being preformed a water test revealed that the repairs were unsuccessful. It has been determined that much of the
issue with the water penetration is due to issues of original construction. The board and management continue to work with the engineer and contractor to properly rectify the construction defects and subsequent water penetrations. This has assuredly taken longer than intended. Our apology on behalf of management and the board

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** I have received multiple documents since opening the complaint but nothing clearly stating it is the ***I will turn in the documents received to my insurance to see if they can proceed with the repairsI will attempt to work with Creative Management if my homeowners insurance needs a document stated as the *** for the property

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Please send the pictures to my email address ***, as your attachments do not show up in the Revdex.com message for some reasonsThank you for your help
Regards,

Response to Case ***
On 8/30/2015, the vehicle was towed because it was
partially parked over the curb, as seen in the attached photosThe homeowners
association has an agreement with * *** *** which allows them to patrol the
communityCreative Management does not have any
affiliation with * *** Towing,
and does not initiate *** of any vehicle, nor are we contacted before a vehicle
is towed. Once again Creative Management Company did not request or authorize the *** of this vehicle

This building, which contains eight units, had substantial
foundation issues and the Board of Directors for the Association had to save up
the funds for the repair. The repair involved installing exterior piers
around the building and interior piers in every downstairs unitOnce
the
foundation was repaired the association then replaced the plumbing lines under
the building. There were several notices
that were placed on the units regarding foundation work dates and plumbing
repairs. The association’s policy is to
wait three months after the foundation is lifted before starting the interior
repairs. The interior repairs were started
on the units within the building on a first contact basis. All units were posted with a notice of the
repairs which requested that they contact the on-site maintenance man for
scheduling. At least four notices were
posted on unit and multiple calls were made by the onsite maintenance man
trying to gain access to the unitAccording the the on-site maintenance man he
never received any response back from the tenant. The interior repairs to all seven other units
within the building were completed several months ago. Unit is the only unit that never responded
to the notices or to the phone calls and thus interior repairs were not
completed on this unitLast week the on-site maintenance man contacted the
Mother of the person living in the unit and was supposed to start work in the
unit today. It is my understanding that
the person living in the unit is sick today and the start of the interior
repairs for the unit has been delayed until tomorrow

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The response from Creative Management referred to some attached pictures showing that the towed vehicle partially parked over the curb, but I don't see any pictures attached to the response.
Regards,

Dear Revdex.com:
We appreciate Revdex.com of Metropolitan Houston for its facilitating role in
resolving the issues in this complaint (ID: [redacted]).
We were given 10 calendar days from Nov 30 to accept or reject
business’ response. As the outcome is still unclear in the provided timeframe,
per Revdex.com suggestion, at this point, our response can be
based on proposed solution. If the outcome is not acceptable, the case can be reopen
later.
Since our filing, we appreciate that Creative Management Company
promptly responded and sent maintenance staff Jeff to fix the issues resulted
from the building foundation, including cracks in walls and ceramic floor (3
pieces involved) in the kitchen area and dysfunctional doors. Jeff started his part from Dec 1 (originally scheduled for Nov
30 but deferred due to resident sickness). Roof contractor came on Dec 3 to
check on leaking roof.
On Dec 4 (Friday), during the course of painting repaired walls,
when all bedroom window curtains were removed, it was discovered that both
bedroom windows are not fitting in frames and one could not be closed. I
reported to Jeff via text and to VP Jamie T[redacted] via email.
On Dec 7 (Monday), per my communication with Jeff, he indicated
that he is aware of this issue and will try to fix the windows. Same day, Mr.
T[redacted] also replied to my email report, indicating that “The window may be too
much for Jeff to take care of.  If it is I will send a contractor to do
that part of the job.” In the same email responding to my inquiry regarding roof,
Mr. T[redacted] indicated that “The roofing contractor said that there is a problem
with the chimney cap.  The caps are custom made and one has been ordered.”
So far, we are grateful and satisfied with Creative Management
Company’s response and proposed repairs. The progress shows that with good
faith and open communication, the two parties can work together to resolve the
issues.
It needs to point out that there was misunderstanding/miscommunication
regarding how and when the repair will proceed after reading Creative
Management Company’s response. We were expecting a formal letter or phone call
from condo management office instead of a notice left on doors. Also, the two
residents in the unit are students who are not around sometime during July-Sept,
and could have easily missed any door notice. We have been using 330-205-7140
in all previous communication with Creative Management Company but we did not
receive any notice call to that number about this matter or response to our inquiry. 
We look forward to a satisfactory outcome and positive
experience working with Creative Management Company to complete the repair
project.
Sincerely.

Management sent [redacted] per the owner’s request last week . They determined the leak was from her individual water heater. Management called her back on Friday after 5pm due to an outage of our [redacted] I advised her how to get all the needed documentation she requested due...

to then being after hours. I have also emailed today 6-12-17 all recorded legal documents as well as an email to get her the certificate of Insurance for her community.  She should have everything needed to start her insurance claim with her carrier. Tell us why here...

Revdex.com:
This letter is to inform you that Creative Management Company has carried out to my satisfaction the resolution it proposed for my complaint, filed on 1/16/2017 and assigned ID [redacted]
Regards,