To whom it may concern, Please note that we do not agree with Mr [redacted] ’s statement on what happened at our washAccording to our attendant on Duty, there was no mention about side panel damage, and what the attendant saw the day of the claimants incident is a side mirror with scuff marks The type of wash we operate is called a ( Tunnel Wash ) where a conveyor belt pulls vehicles through the wash tunnel at a very slow and control speed, there is a guided track that the front and rear wheels of the vehicles are pulled on , drivers are instructed through all kinds of signs NOT to drive through tunnel, or push gas, brake or lay their hands on the steering wheel, because any of these may interfere with the way the car is moving through the tunnel As is the case in any equipment, sometimes they do beak down or malfunction , but if or when that happens the conveyor belt that is pulling the car through will STOP , it would never shoot a car through the tunnel like a bullet Also as the cars are pulled through the wash, they pass under different car wash equipment that are all covered with CLOTH material like that is very soft, and would not cause any scratches to anyone’s vehicle after all this is what we do for a living, if the equipment do malfunction , it normally would stop, or hit the vehicle with more force than needed to where it would DENT or BREAK a mirror, but not put SCUFF marks, as if the mirror have been scrapped by a solid object, like a wall or a side of a garage door Hope this explains my reasoning for not accepting Mr [redacted] ’s claim, I was not at the wash the minute he went through the wash, but I also know that if there was a serious malfunction in the wash, it would not only put scuff marks Thank you
please note that manager , and Fawzi ( owwner ) did talk to customer and looked over her vehiclethe scratches discussed at the time, where only on the last couple inches of the top of the SUVCar washes are equipments and any equipment stands a chance of a malfunction, or something gets traped or caught on the soft cloth of the top brush, which may end up scraching the pait on customers vehicles, however if that was the case then the whole front, and top of the SUV would have been scrached in a straight or zig-zag pattern as the top brush travels over the whole vehicle with the same force and speedBrushes would not just decide on their own to only scratch some parts and not others, or a very small portion of a top of SUV.we are in a service business and we try to always meet and exceed our customers expectations, and resolve their issues or complaints all within reasonwe cannot just accept any claim especially when it does not make logical sensethank you
To whom it may concern, Please note that we do not agree with Mr [redacted] ’s statement on what happened at our washAccording to our attendant on Duty, there was no mention about side panel damage, and what the attendant saw the day of the claimants incident is a side mirror with scuff marks The type of wash we operate is called a ( Tunnel Wash ) where a conveyor belt pulls vehicles through the wash tunnel at a very slow and control speed, there is a guided track that the front and rear wheels of the vehicles are pulled on , drivers are instructed through all kinds of signs NOT to drive through tunnel, or push gas, brake or lay their hands on the steering wheel, because any of these may interfere with the way the car is moving through the tunnel As is the case in any equipment, sometimes they do beak down or malfunction , but if or when that happens the conveyor belt that is pulling the car through will STOP , it would never shoot a car through the tunnel like a bullet Also as the cars are pulled through the wash, they pass under different car wash equipment that are all covered with CLOTH material like that is very soft, and would not cause any scratches to anyone’s vehicle after all this is what we do for a living, if the equipment do malfunction , it normally would stop, or hit the vehicle with more force than needed to where it would DENT or BREAK a mirror, but not put SCUFF marks, as if the mirror have been scrapped by a solid object, like a wall or a side of a garage door Hope this explains my reasoning for not accepting Mr [redacted] ’s claim, I was not at the wash the minute he went through the wash, but I also know that if there was a serious malfunction in the wash, it would not only put scuff marks Thank you
please note that manager , and Fawzi ( owwner ) did talk to customer and looked over her vehiclethe scratches discussed at the time, where only on the last couple inches of the top of the SUVCar washes are equipments and any equipment stands a chance of a malfunction, or something gets traped or caught on the soft cloth of the top brush, which may end up scraching the pait on customers vehicles, however if that was the case then the whole front, and top of the SUV would have been scrached in a straight or zig-zag pattern as the top brush travels over the whole vehicle with the same force and speedBrushes would not just decide on their own to only scratch some parts and not others, or a very small portion of a top of SUV.we are in a service business and we try to always meet and exceed our customers expectations, and resolve their issues or complaints all within reasonwe cannot just accept any claim especially when it does not make logical sensethank you