I am writing in response to complaint ID: 11499031.Customer confirmed a reservation with a guarantee payment on 5/11/for arrival 6/11/and departure on 6/16/(please see Reservation Detail attachment)Unfortunately, much like the Customer Information section of the complaint letter, the
email provided was incorrectCustomer never received email confirmation.On 6/12/customer was contacted for the “No Show”Customer said reservation was made for wrong dates and that they never received their email confirmationThe very next day, 6/13/16, we not only reversed the “No Show" and refunded guarantee payment, but we also honored the original dates customer claims to have made reservation for (7/11/- 7/15/16)However, customer suddenly no longer needed the reservation.Please see attached documents supporting our response and communication with customer (Email Communication, Reservation Detail, and Refund Receipt).Customer suggested they would recant complaint because it was resolved within hours to their favorHowever, it doesn't appear that was the caseNevertheless, we thank you for looking into our responseG*** ***General ManagerCoast Village Inn
I am writing in response to complaint ID: 11499031.Customer confirmed a reservation with a guarantee payment on 5/11/for arrival 6/11/and departure on 6/16/(please see Reservation Detail attachment)Unfortunately, much like the Customer Information section of the complaint letter, the
email provided was incorrectCustomer never received email confirmation.On 6/12/customer was contacted for the “No Show”Customer said reservation was made for wrong dates and that they never received their email confirmationThe very next day, 6/13/16, we not only reversed the “No Show" and refunded guarantee payment, but we also honored the original dates customer claims to have made reservation for (7/11/- 7/15/16)However, customer suddenly no longer needed the reservation.Please see attached documents supporting our response and communication with customer (Email Communication, Reservation Detail, and Refund Receipt).Customer suggested they would recant complaint because it was resolved within hours to their favorHowever, it doesn't appear that was the caseNevertheless, we thank you for looking into our responseG*** ***General ManagerCoast Village Inn