Capital Fire and Safety Services

To Whom It May Concern: This is our written response to complaint [redacted] , in which we will address Mr [redacted] ' concernsMr [redacted] claims that no survey was ever completed, however a copy of the survey results were mailed along with the invoices that were sent to accounts payable on each occasion the location was serviced We received a phone call from Mr [redacted] on 8/27/14, where he expressed his concerns and we complied with his request to void the last invoice for he was the one present at the time and signed for the work that was completed, applied a zero balance to the account and agreed to discontinue further service to this locationWe thought we had resolved the issue at such time for there was no mention of a refundIn his complaint Mr [redacted] clearly states, "Someone else had previously OKed this work'', warehouse manager J.Jauthorized services on those other two occasions and therefore we will not forward a refund for those services rendered Sincerely, T.C Capital Fire and Safety Services Customer Relations

This company "tricks" unsuspecting people in various retail stores into signing paperwork for an "inspection" that costs $ These types of predeatory contractors do not need to be in business

To Whom It May Concern:
This is our written response to complaint [redacted], in which we will address Mr. [redacted]' concerns. Mr.
[redacted] claims that no survey was ever completed, however a copy of the survey results were mailed
along with the invoices that were sent to...

accounts payable on each occasion the location was serviced.
We received a phone call from Mr. [redacted] on 8/27/14, where he expressed his concerns and we
complied with his request to void the last invoice for he was the one present at the time and signed for
the work that was completed, applied a zero balance to the account and agreed to discontinue further
service to this location. We thought we had resolved the issue at such time for there was no mention of
a refund. In his complaint Mr. [redacted] clearly states, "Someone else had previously OKed this work'',
warehouse manager J.J. authorized services on those other two occasions and therefore we will not
forward a refund for those services rendered.
Sincerely,
T.C.
Capital Fire and Safety Services
Customer Relations

Review: Capital Fire and Safety Services have come to our location and nearby businesses claiming to perform surveys on fire emergency items such as emergency exits, smoke alarms, fire alarms systems, and fire sprinklers. They promise to return for a more thorough inspection but they never even did a survey. He claimed he was complete in 3 minutes. Someone else had previously OKed this work but was out recently and I came to realize what they're doing. They have no business and are just trying to scam unknowing companies in to a cheap quick cash grab.Desired Settlement: Money should be refunded, they should be sent to jail.

Business

Response:

To Whom It May Concern:

This is our written response to complaint [redacted], in which we will address Mr. [redacted]' concerns. Mr.

[redacted] claims that no survey was ever completed, however a copy of the survey results were mailed

along with the invoices that were sent to accounts payable on each occasion the location was serviced.

We received a phone call from Mr. [redacted] on 8/27/14, where he expressed his concerns and we

complied with his request to void the last invoice for he was the one present at the time and signed for

the work that was completed, applied a zero balance to the account and agreed to discontinue further

service to this location. We thought we had resolved the issue at such time for there was no mention of

a refund. In his complaint Mr. [redacted] clearly states, "Someone else had previously OKed this work'',

warehouse manager J.J. authorized services on those other two occasions and therefore we will not

forward a refund for those services rendered.

Sincerely,

T.C.

Capital Fire and Safety Services

Customer Relations

This company "tricks" unsuspecting people in various retail stores into signing paperwork for an "inspection" that costs $470. These types of predeatory contractors do not need to be in business.