Capital Ford Inc

False Advertising May 31 2015 I seen http://[redacted] ,this truck online listed for 29715. My Husband and I went in to the dealer ship on 6/01/2015 to see about purchasing the truck and we were told by[redacted] that it was a typo and they couldn't sell the truck for that price, the lowest they could sell it for is high 40k. They told us they were aware of this error and they had no control in changing the price online, but the web page was updated daily. Today 6/02/2015 I checked the site and the truck is still listed for 29715. So I live chat talking with [redacted] to see of the truck was available and she said that it was. I asked about pricing and she said her manager would email me that information. She asked if we would like to come down and test drive. I have screen shots of the conversation.I feel as if they are keeping it up with a false price to get people to come in so they can sell them another vehicle.We were told by[redacted] they had 10 inquiries on that specific truck, but they could not honor that sale price listed online.Desired SettlementWe want the truck to be sold as the price that they have listed being they are aware or the incorrect price and still haven't taken it off the web page http://[redacted]Business Response We are very sorry for the typographical error in the price listed on line for the [redacted] Ms. [redacted] was interested in purchasing.On our web site is a Capital Ford Disclaimer that states "we are not responsible for typographical and other errors that may appear on the website."The complete disclaimer statement can be found on our web site.It is our sincere effort to keep all printer information accurate, however, human errors do occur without any intention to provide false information to the public

I made online appointment to do change transmission oil and filter ,,,, the estimate cost on my online appointment was $220 as you can see in attached document. When I arrived to the store at 9:30 6/6/14 , the advisor tell me the service will cost me 290 !!! and it really no need to change oil filter since it will cost a lot . There is two issues: First the price goes up about $100 without notice and after I asked ,I discover that changing the filter is essential for the transmission health.Desired SettlementI need them to install new transmission filter,,, and I will pay the difference which is $35 . Since the estimate cost was $225 and they charge me for oil $180 . Invoice # XXXXXXCostumer # XXXXXXBusiness Response Contact Name and Title: [redacted], Service DContact Phone: XXX-XXX-XXXXContact Email: [redacted]@capitalford.comWe normally do not replace the transmission filter when we perform a trans flush. We flush the transmission instead of removing the trans pan to drain and replace the filter.We flush so all of the fluid is removed. The fluid in the torque convertor is not changed if we do not flush the system.We will be glad to accept the desired solution request. Please contact us and set up an appointment with [redacted] and he will take care of the service.We are sorry for your inconvenience. Consumer Response [redacted] and Capital Ford Inc helped me with the issue. big thanks to them and to Revdex.com.

I Bought A [redacted] November 26 it is now December 29 Not received TagI have called 5 times Always have to leave messages No one ever calls backNow every time I leave home it is on an expired tagwhen I was looking at truck they called me 2 times a dayProduct_Or_Service: [redacted]Desired SettlementI want my tag Business Response Mr.[redacted] vehicle was registered at NCDMV and tag no. [redacted] issued and mailed to: [redacted] December 28th 2014On January 14 we left a phone message or Mr.[redacted]to contact us if he did not receive his tag. We never received a return call, so trust the tag and registration was received.Sorry for the no answer on the previous notices.Capital Ford, Inc[redacted]

I was overcharged by 4 to 5 thousand dollarsThis dealership was the worst experience at a car dealership I have ever had. This was my first time buying a new car and the salesperson took complete advantage of the situation. The salespeople not only put exorbitant pressure upon myself, but they were very uncooperative, misleading, and even flat out lied to me at times, even going to far as to alter the final agreed upon price. As I spoke to the finance manager and was reviewing the prices, I found that the agreed upon price had gone up an extra 500 dollars without a single notification to me. They did not do anything to try to work with my goals, instead pushing their own agenda using a high pressure situation, and despite my grievances and multiple calls to the dealership about assistance, I was ignored, bounced around, and never given a straight answer. Despite calling less than 12 hours after purchasing the vehicle, the only thing they told me was that they were not going to do anything to help me in my situation despite calling and speaking to multiple other ford dealerships and having them tell me that not only had capital ford completely botched the buying process, but that there was INDEED something they could do to help me, they just simply refused to. I was told by the salesperson that the price that I was given was the best deal around, that no one could beat the price they gave me, and yet 4 hours after purchasing the vehicle I was receiving notifications in my email from[redacted] and [redacted] that the very dealership I purchased my car from was selling my exact car for 3000 dollars less. I then received an email a few days after purchasing my car that they were offering it for 5500 dollars less, and despite calling the dealership to inquire about such a discrepancy, I was again met with a wall. I absolutely love my car, and ford's products as a whole, but I do not know if I will be returning to ford as a brand to purchase another car after such a horrible experience with the dealership.Desired SettlementI am willing the either return the vehicle to the dealership for my money back or to alter the cost to match the true cost of the vehicle Business Response Mr. [redacted] purchased a [redacted] and was very happy with his purchase experience when he left the dealership. Our manager and salesperson did receive calls from Mr. [redacted] stating he didn't like the vehicle because it was a straight drive transmission and his lady friend could not drive that type vehicle. Our staff understood he was going to surprise his girl friend with the vehicle. We did not know she could not drive a stick shift.Our sales manager will be happy to show the true cost of the [redacted] and discuss any other numbers that need an explanation on the contract.

Purchase a used vehicle that died after two days of onwership. Was promised my money back if I bought a new vehicle, then told money was gone.On Monday July 25th2016 I purchased a 2012 Shelby GT500 from Capital Ford. My salesman was [redacted]. We agreed on a sale price of $41,500. I put $10,000 down cash on the vehicle. On Wednesday the 27th 2016, the vehicle died on me a total of 5 times. I called my sales rep ([redacted]) who told me to bring the vehicle in. When I arrived I asked [redacted] to undo the deal as a newly purchased car not even a full 48 hours old shouldn't have died on me already. I also expressed I would pay for the amount of gas I had used since buying the car, as I had only driven it enough to drop it from a full tank to 3/4 of a tank. [redacted] told me he would speak to the manager. He came back and told me if I bought a new vehicle from them, they would honor the original deal and take the car back from me. He strictly specified several times that my $10,000 cash down payment would be used towards the purchase of a different vehicle.I agreed to these terms and we picked two vehicles out that he ran the numbers on. Shortly after he returned to me telling me they were willing to give me $38,000 for my car (the one I bought two days ago), rather than adhering to the original promise of giving me my full purchase amount back so that I could use my money down on a new car. When I asked to speak to the manager, the general manager, [redacted] came out and told me they would instead fix my car. I told him this is not what was agreed to mere minutes before, and that I wanted my money back. He told me I was out of luck, and that it was "profit". I mentioned taking legal action and he told me to "get an attorney, we have them too." All in all, I was sold a vehicle that I found out has heavy aftermarket modifications including parts not visible to the eye (internals). When this vehicle promptly and immediately died on me several times, I asked to return it for a new car. They agreed, then tried to pull a fast one on me. Capital Ford does not stand behind their products or their promises.Desired SettlementI would like to return the vehicle for the full purchase amount including tax, title and fees. I would also like my $10,000 deposit returned.Business Response We have cancelled the original vehicle purchased by Mr. [redacted] and he did purchase another Mustang using the $10000 down payment. We are sorry for the concern and trust Mr. [redacted] is satisfied with his purchase. Regards, [redacted], General ManagerConsumer Response The business made things right. They did exactly what I was asking for from the beginning, and even gave me a phenomenal deal on a new mustang. I appreciate them reaching out to me and making things better.Final Consumer Response

Capital Ford has not honored two "we owes" to install trailer brake and repair dings in tailgate of new [redacted] purchased in late November 2015. Purchased new Ford [redacted] 11/23/15 with two "we owes" from Capital Ford given to me by salesman [redacted]. One "we owe" was for installation of trailer brake, second "we owe" was for repair of dings in tailgate. Was told on day of sale by [redacted] to bring truck back 11/28/15 to have above work performed. I called [redacted] 11/28/15 to confirm and was told by him that someone forgot to schedule my appt. Spoke with [redacted] 11/28/15 and he stated "my boss will call you back by Monday (11/30/15). I received no call back, I called [redacted] 12/4/15. After reminding him of our last conversation he stated "my boss is no longer my boss" and stated he would get me scheduled for installation apt and estimate for time needed to repair dings on Tuesday 12/08/15. Tuesday I called to confirm apt and was told there was none by [redacted] in the service dept. I left a voicemail with [redacted] and sent an email to [redacted] (sales manager). The evening of December 8th [redacted] called me and told me to bring the vehicle in 12/10/15, which I did. I handed the keys to [redacted] and he told me to come back after 4 pm 12/11/15. I did return afterhours at 6:30 pm the 11th and no work was done on my vehicle. I called again on Monday the 14th and left messages with [redacted], "[redacted]" [redacted] and [redacted]. None have returned my call.Desired SettlementI expect Capital Ford to honor their commitments made as a condition of sale. I have taken off work and gone without a vehicle to accommodate their schedule. I work 75 minutes away from the dealership and work M-F during the normal operating hours of the service dept. Asking me to leave the vehicle for additional time is a hardship that I have already attempted to accommodate. I desire an appointment in which I can bring the vehicle and have the work I was promised could and would be done on Saturday 11/28/15 by [redacted] in front of my wife [redacted] to be made and honored. If my vehicle must be left overnight again I desire a "loaner vehicle" to be provided by Capital Ford and at their expense.Business Response We apologize for the delay in taking care of Mr.[redacted] installation of the trailer brake and repairing the dings in his tailgate.We had to terminate an employee that caused some issues, but trust we have taken care of Mr.[redacted] issues.Consumer Response I purchased a new [redacted] at the dealership in November 2015 that came with 2 "we owes" to install a trailering brake and repair dings in the tailgate. I spent several weeks, multiple phone calls, emails and left my vehicle at the dealership overnight (per their instructions) attempting to get Capital Ford to install the trailering brake and repair dings in the tailgate on my own. After they failed to perform any of the work they promised, even after handing the keys of my truck to the representative that told me to bring the truck in to have the work done, I filed a complaint with the Raleigh Revdex.com. The following morning Capital Ford contacted me and performed the work promised to my satisfaction. The personnel I spoke with that day were courteous and executed the work efficiently and as promised. I do not believe the work would have been performed without the assistance of the Revdex.com. Final Consumer Response

Dealer artificially raised MSRP price of vehicle to make it look like I was getting a bigger discount.Purchase Date: 10/19/14Vehicle Purchased: [redacted] VIN [redacted]Sales Reps: [redacted]Payment Amount: 47, 631.07.On written offer to customer, dealer artificially raised MSRP price by $1,000 to $64,945.00 when the actual MSRP was $63,945.00. On the offer the dealer listed the amount discounted as $7,000, but in actuality only $6,000 was discounted due to the artificially raised MSRP on the offer. This was not disclosed to me. I received email from dealer on 10/22 stating that "If you are not completely satisfied with your service experience, then we have fallen short of our goal and need to address this promptly." [redacted] was listed as the person to contact, and I contacted him that same day. To date I have not gotten sufficient resolution of my concern despite communication with Mr. [redacted] and others at Capital Ford, so I am reaching out to the Revdex.com for assistance with getting this resolved. Thank you in advance for your assistance with this.Desired SettlementWould like $1,000 refund. Business Response On Mr. [redacted]s Bill of Sale, Buyers Order and NC Vehicle Retail Installment Contract the amount financed for his [redacted] is the same amount of $47631.07 which includes all rebates, incentives, trade allowance plus highway use tax and license/title/tag fees. Mr.[redacted] accepted the offer to meet or beat another dealers price which we offered and he accepted.We have not, did not nor would we ever attempt to cheat any customer out of $1000. Our 30 years in business is a results of our treating all customers with respect and providing satisfactory service through our dealership operation.We are sorry Mr.[redacted] feels he was miss lead, but there is no misquoted error in his contract numbers. Consumer Response The [redacted] final MSRP on the vehicle's sticker is 63,945. The MSRP advertised on dealer's website is 63,945. The MSRP initially quoted to buyer was 63,945. The MSRP on Buyer's Offer was 64,945. Clearly there is a discrepancy here. Yes, the final MSRP includes an equipment bonus of 1,000. However, this is a bonus that [redacted] has already factored into the final MSRP. It is not standard practice to add this back to the MSRP. Capital [redacted] uses the final MSRP for this and other vehicles on its website, as do other dealerships. Increasing the MSRP as Capital did puts the customer at a disadvantage from the beginning. As Mr. [redacted] points out, the final price may be the same, but the issue is the sales tactic that is used in arriving at the final price.In the end, because of this sales tactic, Capital [redacted] did not meet the competitor's price of 50,097, as Capital's final vehicle price was 51,945.I feel that it is only fair that Capital acknowledge and correct this issue in some shape or form, especially if their goal is to treat customers with respect and for the customer to be satisfied with their experience at Capital. Final Business Response Capital [redacted] does not owe Mr.[redacted] any monies from his purchase in question. We are not allowed to release any details of this transaction under the Federal Privacy Act, but with proper legal release from Mr.[redacted], we can disclose the details which will show we sold the vehicle less than our invoice price and for the agreed price as accepted by Mr.[redacted].

Issues with service on car repairs.We purchased a [redacted] from Capital Ford in July 2014 and took it in on May 20, 2015 for repairs that were determined to be covered under warranty and that had to be performed by [redacted] in Raleigh. According to [redacted], policy required that that car only be delivered to them for repairs by Capital Ford. This was conflicting information between both dealers but to avoid any conflict or delays, I obliged.I was provided a rental car as according to contract. I made numerous calls daily for updates regarding the estimated time that repairs would be made to my vehicle, only to be told that there was an issue with the warranty or with [redacted]. I finally received a call back on May 28, 2015 from the service advisor assigned to my vehicle, after requesting to have someone higher up in the service department contact me. I was told that my car would be ready for pick up on June 2. I picked the car up on June 2, only to return it back to Capital Ford for delivery back to [redacted] for repairs that still had not be made. We have contacted Capital Ford every other day since, just to be told that there are issues with the warranty people. I contacted the warranty service on June 16, 2015 and was told that there were no issues with warranty coverage but they were still awaiting information from Capital Ford that was requested 4 days prior to my call. The service advisor contacted my husband on June 17, 2015 and told him that service had been approved and repairs would be started on June 18 with approximately 4 hrs for completion. After not hearing from them at the end of the day, my husband again contacted them and was told that the car would be ready for pick up on June 19. Tomorrow will be June 20, 2015, a month since the first day that my car was delivered to Capital Ford for repairs and I still have not received it back. Desired SettlementI would just like to have my car repaired correctly and returned. It has been at Capital Ford/[redacted] for repairs for one month. Totally, unheard of. I cannot begin to describe the pure aggravation and extreme disappointment that this experience has given me. This entire situation has made me realize that it is perhaps better to purchase only the make of vehicle from a dealership for which it is known. Although, I know that it will not result in a direct loss of business and that Capital Ford could care less, but not returning customer calls or providing updates is just as bad as telling them a lie, not to mention, totally unprofessional. My prayer is that God will free me and any other consumer that dealswith Capital Ford or [redacted] from this type of experience in the future.My vehicle was received from Capital Ford on 06/22/15. No further action needed at this time. Please close case.

Capital Ford charged me $130 for invalid troubleshooting of my PCM and estimated over $1000 to replace it. Another dealer fixed the problem for $221.Problem date: June 1-3, 2016Cr: XXXXXXXInvoice Number: XXXXXXService Advisor: 240 [redacted]Payment Amount: $129.98On June 1, 2016, I took my 2009 Taurus to Capitol Ford in Raleigh with a P0605 engine code. On June 2 they wanted to replace the PCM for over $1000, and said it would take 2 days to get the part. I picked up the car on June 3 and they charged me $107 for "troubleshooting" which I am sure they didn't do except for Maybe reading the code. They also charged me $16 for "supplies" that I am sure they didn't use. The total with tax was $130. Also Capital Ford in Raleigh did not return my calls, except after two days of repeated attempts to contact them.Desired SettlementI took the car to[redacted] Ford in [redacted], and they fixed the problem by reprogramming the PCM. They charged me $221, which included driving the car so that the reprogrammed PCM could "learn".I feel that Capital Ford of Raleigh cheated me and I want my money back. Business Response Contact Name and Title: [redacted], Service DContact Phone: XXXXXXXXXXContact Email: [redacted]@capitalford.comCustomer brought vehicle in on June 6, 2016.Tested vehicle for check engine light which was illuminated. Tech received code P0605. Testing confirms ROM corrupted. Pinpoint test confirmed PCM failure. Programming may have temporarily resolved issue. I do not understand how it could have been corrupted? It is not connected to the internet, it is self contained? Capital Ford will refund customer 129.98. Consumer Response I will be pleased when I receive the check.My thanks to Revdex.com for helping with this.