CarAvenue.ca

Went into Caravenue.ca on a Sunday as a vehicle of theirs that caught my interest. Was one of the first vehicles I looked at, but still had appointments to look at other cars the weekend after.

Thankfully instead of leaving a cash deposit, I filled out a finance application with the verbal agreement that they would sit on it til I called and gave him the green light with it, cause it'd be almost a 4-hour trip to come back.
Later that Wednesday I get a call from them telling me that my application was "accidentally" processed. BEFORE MY PERMISSION WAS GIVEN! I was furious as I didn't want to apply for financing too often and have my credit affected.

They seemed apologetic and after some talk, we agreed that they would hold the vehicle until I got back to them Monday, and I was looking at a few more vehicles over one the upcoming weekend. Their words; "Done."

I looked at the other vehicles over the following weekend and their vehicle was still preferred. Monday came around and I called them only to find out that the hold on the vehicle was only until Saturday? I was then told someone else had already put a deposit on this vehicle and that there was a pending sale. This is now the 2nd time this dealership didn't listen to me.

After discussing the situation with the staff that was present that day, I was told I would receive a call from either the general and/or sales manager Tuesday while on my lunch break.

I never got a call. I had to call them on my own time as there was an apparent lack of courage on their part. The "general manager", who never addressed himself with a name, happened to answer the calls. Several calls; as there were many attempts to get this gentleman to simply listen to my side of the story. Instead I was belligerently yelled at and spoken over constantly with the answer to whatever concerns I was able to utter with "There's nothing further to discuss" and hung up each time. He invited me to come down to the dealership and discuss matters in person, but was adamant that there was nothing that could be done over the phone. I did also capture his comment that the vehicle's already been sold anyway and "too bad, so sad" for me. Before hanging up for the last time, he ended the call with an attempt at intimidation stating they're fully prepared to defend themselves in court if need be.

I'm appalled by this place for its lack of class, tact, reasoning and ethics. Completely unprofessional and not helping the stereotype that comes with the used car business. He should take some time for personal reflection and consider whether he's in a profession that suits him. He should also consider a refresher in basic customer service skills. And still, no one at this dealership has taken responsibility for how my application made its way onto the desk in the finance office.

[redacted]

[redacted] I found out from Equifax that they not only applied to finance me with themselves directly, but there was also a 2nd inquiry with TD Bank. [redacted]

And after being told the vehicle's sold, it was still for sale on their site and craigslist for several weeks to follow.