CareGard Warranty Services Inc

My son and I purchased a *** extended warranty through *** Chevrolet in *** ** when we purchased a new Chevrolet Colorado The exhaust manifold cracked and had to be replaced In the process of replacing the exhaust manifold, bolts were snapped off by the Dealership mechanic (ASCI Certified?) The broken bolts had to be drilled out to be removed from the cylinder head *** stated that they did not cover bolts, nuts or fasteners*** made my son pay $to drill the bolts out and $for the cost of new bolts This was warranty work, done at the Chevrolet Dealership where the vehicle was purchased*** states that it covers the manifold and the labor to replace the manifold, however refuses to cover the cost of removing bolts that were broken in the process In my opinion this is part of THE LABOR in replacing THAT MANIFOLD

On 7/27/I bought a car which included a service contract CAREGARD Warranty services for $ with the option to be cancel before the first days for a full refunda week after I wrote a letter requesting the cancellation of that contract ASAP I called them to verify if they got the letter and of their costumer representative told me that the y have the letter but they can not do nothing because the dealer haven't send the paperwork yet and I have to wait until they get those formI went to the dealer to find out what happened with the paperwork and they told that them sent those form to CAREGARD Insurance long time agoFor six month the Dealer and CAREGARD were using me in order to cancel or to give me a full refund for the contract cancellation requestCaregard are ripoff decent people after I talked to them several times they affirm that they never got such letterSo I request the cancellation be made thought the dealer manager seven month latter and CAREGARD onl

I had purchased extended warranty protection from *** on 8/9/The plan term was for 60months/100,mile protectionI have paid the warranty protection each month and on time since the start date
Recently my Subaru Legacy was having serious and unsafe driving conditions where it would stall while drivingI was advised by the Subaru dealership that the "Torque Converter" needed to be replaced
***'s contract states to advise them of service protection needs prior to any service for approvalAt the time I could not find my contract paperwork to contact them or show the dealershipHowever, I was no longer unable to drive my car due to the conditionI then paid $2,to have the repair madeSoon after I did find my contract and contacted ***Due to technicalities, they denied reimbursing me what I paid for the repair at a time of unusual and dangerous situation

Dealing with Caregard for my gap insurance has been the WORST experience of my lifeThe customer service is horrendous! They don't inform you of what to expect with filing your claim, theres no follow up, you don't get assigned a representative to assist you throughout the process, and everytime you do speak to someone they tell you it'll be processed in 2-weeks! Now my credits in jeopardy because paperworks sitting on someones deskFirst and last time I EVER use this companyThey dont deserve any stars

I purchased GAP insurance from this providerI was told my claim was denied because I did not payment on the 3rd of each monthThis is not the same day my car payment was due and it all was lumped in the total paymentAt no point, did this provider contact me to let me know I was in jeopardy of losing coverage because the payment was not submitted on the 3rd of each monthInsurance providers contact you to let you know that a payment was missed and especially if you will lose coverageThis does not seem like a legitimate companyI've worked with insurance companies for years and the goal is NOT to pay a claimI'm sure I'm not the only person who has experienced this with companyI don't know if anything can be done, but someone needs to look into this practiceI can pay the difference, but there are others who may not be as fortunate and they buy this "piece of crap" thinking they will covered in the event of an accident

so glad I had their services !!saved me thousands

This company gave me the run around for months I'm the owner of Grand Auto Sales LLC and when the customer brought in the car the car was under warranty The problem the customer had was a cracked sleeve in the engine block, the head was warped, the deck of the block was warped, and the head gasket was blown, which means the engine was unrepairable and needed to be replaced I had a manager call the warranty company to confirm this and get approval to start the work After the work was completed and it was time to get paid, the warranty company came up with excuse after excuse to not pay us I spent $1500+ just on parts and labor to get the job done and charged them a fair price of $(taxes included) After months of phone calls and dealing with adjustors coming out to my shop, I tried to settle with the actual vice president of the company for just $(which will basically just cover my own costs) They refused, the company was very rude and unaccommodating, I t

My late wife had a warranty with CareGard warranty services inc. When we filed a claim they were rude in conversations and would not call back after saying they would. They use the most finite reasons to deny a claim. Electrical systems are not covered as per policy. On an A.C. compressor they cited an electronic fault, but you cannot purchase a new electronic part without purchasing the whole compressor. On the engine they cited the #5 spark plug ejecting from the engine as another electrical issue (forgetting the metal bits in the engine indicating a covered mechanical issue). So in the end we had to repace an engine and A.C. compressor out of pocket. The worst part about the whole ordeal was the way thier employees conducted themselves and after a year and a half they have never even apologized for thier extremely unprofessional conduct.

Thank you for allowing us to respond to this shop's complaint. The repair facility is not accurate intheir presentation of what occurred.The shop called us on 07/10/15. They advised us that the engine had been replaced in theircustomer's car and inquired on how to get paid.There had been no claim...

established or knowledge of a customer complaint prior to this call.We inquired as to why the engine was replaced. The shop stated the engine was overheating due tothe water pump leaking, so they replaced the water pump. Then, after the water pump had beenreplaced, the engine was still overheating. The shop stated that they removed the cylinder headand found the #3 cylinder wall was cracked, so they replaced the engine.Note: the shop reported that the vehicle came in to them on 07/01/15, however they didn't call usuntil 07/10/15- 9 days later.The customer's contract clearly states any claim needs prior authorization before any repair work isundertaken.At this point, the shop was advised the claim was denied for no prior authorization.The shop called back on 09/29/15- over 11 weeks later- and requested re-consideration on theirclaim. We agreed to inspect the vehicle in a good faith effort to see if a cause of failure, covered bythe customer's contract could be determined.An independent inspector was assigned to assess the vehicle and the report was received on09/30/15.The vehicle was not at the shop.The shop then presented an engine that supposedly came out of the vehicle in question. However,this engine had not been disassembled, so the cylinder head was never removed as the shoporiginally reported. Without disassembly of the engine, the extent of internal damage, if any, couldnot have been determined.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We are in receipt of your correspondence of June 29, 2017 regarding [redacted]'s complaint. I have researched our claim file and would like to respond to that complaint. [redacted] experienced a problem with his vehicle and took it to the selling dealer for repairs in November of 2016. Although he...

purchased his vehicle and his vehicle service contract from that dealer, apparently no one was able to acertain that he had coverage with our company or even call our company to inquire about possible coverage. The customer continued to drive the vehicle for six months and 10,000 miles before he returned to the dealer and had the vehicle repaired. There was still no effort to call our company and file a claim. Because the contract specifically states that prior approval is required for all claims, this claim was initially denied. Considering the fact that the dealer did not assist the customer at all in identifying his coverage, we have reopened the claim and will reimburse the customer for the amount that would have been covered by his contract. We will mail him a check in the amount of $1586.23. Please contact me if you have any further questions. Sincerely yours, [redacted]