Cargo Largo has been a seller on [redacted] for over 10 years and has earned “Top Rated Plus” seller status. Top Rated status takes a combination of quick and helpful communication with the customer, fast and accurate shipping, and accurately described listings. This is an extremely difficult...
status to earn and is a reflection of our commitment to customer service. In this instance, the customer’s statement that this item was listed at a starting price of $36.00 + free shipping is factually inaccurate. The attached file shows that this item was listed with a starting bid of $19.99. Cargo Largo rarely offers free shipping on [redacted] items, and currently only does so on some clothing and jewelry items. All listings clearly show an estimate of shipping costs on the screen where customers place bids. Additional information on shipping costs is also available via a link adjacent to the shipping estimate shown. Customers can enter their location information and get more detailed quotes on shipping costs prior to placing a bid. Cargo Largo does offer a local pickup option, where customers can choose to pick up their merchandise at our facility in Kansas City, Missouri, and avoid paying for shipping. Within the constraints of [redacted]’s web site, this local pickup option does appear as a shipping option. A customer could select this option and see shipping cost of zero. Again, this only applies if the customer physically picks up the item at our facility. [redacted] recognizes this as an area for improvement but has provided no timeline for site updates in this area. A customer can choose to simply not pay for the item if shipping is higher than expected when checking out. Cargo Largo offers to cancel the order or process the order with shipping. There is no penalty for canceling an order or not paying for the item unless it is habitual. Cargo Largo could not have achieved the longevity and top rated status as a seller on [redacted] if deceptive sales practices were used.
We are sorry for the issues caused with an invoice issue. As can be ascertained by our Top Rated Seller status on [redacted], we care about the customer and their transaction experience. We have canceled the transaction and are not expecting anything form Mr. [redacted]. We are not going to do anything additional in this case, such as pay for the shipping ourselves or give a discount on the item. The buyer knew delivered cost – item price plus shipping – when he was bidding and when he won the auction. As our screen shots show, during the auction, there were shipping estimates and shipping options. None of them were free shipping. It was not until the item was won and an invoice was sent from [redacted] that Mr. [redacted] saw any instance of free shipping. We apologize for this mistake, and have had multiple conversations with the [redacted] development team to resolve it. When we were made aware of the issue, we offered Mr. [redacted] the choice of canceling the transaction or paying for the item and shipping. Again, we have canceled the transaction. Mr. [redacted] is not responsible for any nonpayment. There is no action from this incident against Mr. [redacted], either from Cargo Largo or [redacted]. Since we never accepted his payment, there are no damages in this instance. As soon as we were made aware of the issue, we allowed Mr. [redacted] to either pay the shipping or cancel the transaction. We reject his assertion that we tried to collect extra payment or that there was an issue in the actual listing.
We apologize for the issue with this transaction, it is not our intent to not complete a transaction. But, as was stated in previous correspondence to you, we had to return the item to the original consignor due to an error on their part. The item was not supposed to be delivered to us...
for sale. We were contractually obligated to return the item to the consignor. We take every step to ensure this does not happen, but out of thousands of sales a month, we occasionally run in to issues. As you stated in correspondence with our support staff, we have very strong ratings on [redacted]. This is a reflection of our commitment to our customers, but also to the clients we sell for. We are a Top Rated Seller and Power Seller on [redacted]. We sell thousands of items every month, and have a history of strong customer service on both [redacted] and [redacted]. We canceled the sale on [redacted] and notified [redacted] it was because of our error. We took the necessary steps to ensure there was no reflection on your seller account of a non-completed sale. No restocking fee was assessed, again as it was our error. If we had the same or similar product to complete the sale, we would. But, unfortunately, we do not have any similar product in stock.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I, Buyer, am rejecting this response because:Buyer alleges herein that Seller provided a fraudulent image as evidence of the transaction at issue between Seller and Buyer for the Beezy II, which ended on April 11, 2016. The screenshot attached as evidence by Cargolargo in its latest reply only shows an image of an active listing for a Beezy II Board, which has a delivery date of what appears to be May 6, 2016 to a [redacted] area code (Kansas). No Closing Time is provided. I reside in [redacted]. Please refer to the images attached to this complaint filed on April 25, 2016 and again attached to this response for an accurate representation of this transaction. Again, the reply by Seller only evidences Seller's improper and deceptive conduct here and in its sales.The deliberate and continuous inappropriate and fraudulent conduct perpetuated by Seller at multiple stages of the transaction at issue and to this complaint, Buyer hereby rejects Seller's wholly false and insufficient reply.Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:Seller again is again neither admitting or denying it conduct of attempting to improperly induce payment of additional shipping terms (additional shipping cost of $17.99( not agreed upon at Close of this this listing. First, Seller claims the additional term had been omitted by mistake by a 'gltch' in the [redacted]'s system. In response, I indicated that, should there have been an error in the Seller's listing, that mistake should still be borne by the Seller. As such, I again requested a correct invoice reflecting the correct purchase price (no shipping). I had again sent a message informing Seller that its conduct in this transaction was in violation of [redacted] Terms and Conditions and Article 2 of the Uniform Commercial Code. I further informed Seller that its Feedback history indicated a history of repeating this conduct and by my messages also had been placed on notice of its improper conduct. I further attempted to contact Seller at its principal place of business in Ohio to only receive it answering machine, to which I left a short message again attempting to inform Seller of its improper conduct through [redacted] and to contact me. No other response by Seller had been received until an [redacted] Unpaid Item Action had been opened against me on April 16, 2016. Seller has attempted to use deception to induce payment, then attempted to strong-arm the buyer by opening an Unpaid Action, after being notified that its conduct was improper throughout this transaction. A copy of the Messages exchanged between Seller and Buyer with Seller's replies are attached, in support of the assertions hereunder. Seller is clearly aware of its repeated improper conduct it fails to address here in this complaint hereunder. As such, I reject Seller's insufficient and inadequate response. Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I had to send multiple follow ups to them and did receive this same feedback from them on 4/3/2017. I sent the following reply and want to GO ON THE RECORD PLEASE: I worked for [redacted] and in the LTL industry for 30 years. I’m not familiar with this type of retraction by LTL carriers. When I looked your [redacted] ratings I’ve seen where CargoLargo has retracted bids in the past and then RELISTED the items in order to obtain more money. The irony of this is that you’re charging your buyers a ‘restocking’ fee when they back out of transactions - so it seems a bit hypocritical that you can just cancel a transaction at your discretion. I asked [redacted] to escalate this to upper management and didn’t get any kind of additional feedback until you sent this email. It’s an unfortunate situation in that we really wanted the stove and I hope that we don’t find an identical listing of this item from Cargo Largo on [redacted] in the future. It's an unfortunate situation and we will not pursue further action at this time but please keep this in files for reference.
Regards,
[redacted]
Cargo Largo has been a seller on [redacted] for over 10 years and has earned “Top Rated Plus” seller status. Top Rated status takes a combination of quick and helpful communication with the customer, fast and accurate shipping, and accurately described listings. This is an extremely difficult...
status to earn and is a reflection of our commitment to customer service. In this instance, the customer’s statement that this item was listed at a starting price of $36.00 + free shipping is factually inaccurate. The attached file shows that this item was listed with a starting bid of $19.99. Cargo Largo rarely offers free shipping on [redacted] items, and currently only does so on some clothing and jewelry items. All listings clearly show an estimate of shipping costs on the screen where customers place bids. Additional information on shipping costs is also available via a link adjacent to the shipping estimate shown. Customers can enter their location information and get more detailed quotes on shipping costs prior to placing a bid. Cargo Largo does offer a local pickup option, where customers can choose to pick up their merchandise at our facility in Kansas City, Missouri, and avoid paying for shipping. Within the constraints of [redacted]’s web site, this local pickup option does appear as a shipping option. A customer could select this option and see shipping cost of zero. Again, this only applies if the customer physically picks up the item at our facility. [redacted] recognizes this as an area for improvement but has provided no timeline for site updates in this area. A customer can choose to simply not pay for the item if shipping is higher than expected when checking out. Cargo Largo offers to cancel the order or process the order with shipping. There is no penalty for canceling an order or not paying for the item unless it is habitual. Cargo Largo could not have achieved the longevity and top rated status as a seller on [redacted] if deceptive sales practices were used.
We are sorry for the issues caused with an invoice issue. As can be ascertained by our Top Rated Seller status on [redacted], we care about the customer and their transaction experience. We have canceled the transaction and are not expecting anything form Mr. [redacted]. We are not going to do anything additional in this case, such as pay for the shipping ourselves or give a discount on the item. The buyer knew delivered cost – item price plus shipping – when he was bidding and when he won the auction. As our screen shots show, during the auction, there were shipping estimates and shipping options. None of them were free shipping. It was not until the item was won and an invoice was sent from [redacted] that Mr. [redacted] saw any instance of free shipping. We apologize for this mistake, and have had multiple conversations with the [redacted] development team to resolve it. When we were made aware of the issue, we offered Mr. [redacted] the choice of canceling the transaction or paying for the item and shipping. Again, we have canceled the transaction. Mr. [redacted] is not responsible for any nonpayment. There is no action from this incident against Mr. [redacted], either from Cargo Largo or [redacted]. Since we never accepted his payment, there are no damages in this instance. As soon as we were made aware of the issue, we allowed Mr. [redacted] to either pay the shipping or cancel the transaction. We reject his assertion that we tried to collect extra payment or that there was an issue in the actual listing.
We apologize for the issue with this transaction, it is not our intent to not complete a transaction. But, as was stated in previous correspondence to you, we had to return the item to the original consignor due to an error on their part. The item was not supposed to be delivered to us...
for sale. We were contractually obligated to return the item to the consignor. We take every step to ensure this does not happen, but out of thousands of sales a month, we occasionally run in to issues. As you stated in correspondence with our support staff, we have very strong ratings on [redacted]. This is a reflection of our commitment to our customers, but also to the clients we sell for. We are a Top Rated Seller and Power Seller on [redacted]. We sell thousands of items every month, and have a history of strong customer service on both [redacted] and [redacted]. We canceled the sale on [redacted] and notified [redacted] it was because of our error. We took the necessary steps to ensure there was no reflection on your seller account of a non-completed sale. No restocking fee was assessed, again as it was our error. If we had the same or similar product to complete the sale, we would. But, unfortunately, we do not have any similar product in stock.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I, Buyer, am rejecting this response because:Buyer alleges herein that Seller provided a fraudulent image as evidence of the transaction at issue between Seller and Buyer for the Beezy II, which ended on April 11, 2016. The screenshot attached as evidence by Cargolargo in its latest reply only shows an image of an active listing for a Beezy II Board, which has a delivery date of what appears to be May 6, 2016 to a [redacted] area code (Kansas). No Closing Time is provided. I reside in [redacted]. Please refer to the images attached to this complaint filed on April 25, 2016 and again attached to this response for an accurate representation of this transaction. Again, the reply by Seller only evidences Seller's improper and deceptive conduct here and in its sales.The deliberate and continuous inappropriate and fraudulent conduct perpetuated by Seller at multiple stages of the transaction at issue and to this complaint, Buyer hereby rejects Seller's wholly false and insufficient reply.Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:Seller again is again neither admitting or denying it conduct of attempting to improperly induce payment of additional shipping terms (additional shipping cost of $17.99( not agreed upon at Close of this this listing. First, Seller claims the additional term had been omitted by mistake by a 'gltch' in the [redacted]'s system. In response, I indicated that, should there have been an error in the Seller's listing, that mistake should still be borne by the Seller. As such, I again requested a correct invoice reflecting the correct purchase price (no shipping). I had again sent a message informing Seller that its conduct in this transaction was in violation of [redacted] Terms and Conditions and Article 2 of the Uniform Commercial Code. I further informed Seller that its Feedback history indicated a history of repeating this conduct and by my messages also had been placed on notice of its improper conduct. I further attempted to contact Seller at its principal place of business in Ohio to only receive it answering machine, to which I left a short message again attempting to inform Seller of its improper conduct through [redacted] and to contact me. No other response by Seller had been received until an [redacted] Unpaid Item Action had been opened against me on April 16, 2016. Seller has attempted to use deception to induce payment, then attempted to strong-arm the buyer by opening an Unpaid Action, after being notified that its conduct was improper throughout this transaction. A copy of the Messages exchanged between Seller and Buyer with Seller's replies are attached, in support of the assertions hereunder. Seller is clearly aware of its repeated improper conduct it fails to address here in this complaint hereunder. As such, I reject Seller's insufficient and inadequate response. Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I had to send multiple follow ups to them and did receive this same feedback from them on 4/3/2017. I sent the following reply and want to GO ON THE RECORD PLEASE: I worked for [redacted] and in the LTL industry for 30 years. I’m not familiar with this type of retraction by LTL carriers. When I looked your [redacted] ratings I’ve seen where CargoLargo has retracted bids in the past and then RELISTED the items in order to obtain more money. The irony of this is that you’re charging your buyers a ‘restocking’ fee when they back out of transactions - so it seems a bit hypocritical that you can just cancel a transaction at your discretion. I asked [redacted] to escalate this to upper management and didn’t get any kind of additional feedback until you sent this email. It’s an unfortunate situation in that we really wanted the stove and I hope that we don’t find an identical listing of this item from Cargo Largo on [redacted] in the future. It's an unfortunate situation and we will not pursue further action at this time but please keep this in files for reference.
Regards,
[redacted]