Carpet Barn

Review: When I selected the carpet that was put in my home I requested thatthe Carpet Barn sell me a carpet that would take traffic areas and would not lay down. I was willing to pay for the better carpet product. I was also told that the manager [redacted] had the same carpet in his home, and it wore wounderfully. I did complain about the way the carpet was installed, as the seams looked terrible. [redacted] the manager came out to look at the seams after his tech relaid some of the carpet in the livingroom. He said it was up to industry standards. The carpet seams stilled looked awful. About 2 years later the carpet started to show bad wear areas. I asked [redacted] to but in a complaint to Shaw Carpet. The first complaint was put in around November 2012. We were told by [redacted] that the complaint was denied in January 2013, that he would put in a second complaint, the district manager was in town, and he would have a piece of the carpet reviewed again. [redacted] said they would do something, as I had been a long time customer, over 10 years with rentals etc. Again we were denied I was never given a report from Shaw Inds. I did talk to a Christy Swanson from Shaw Carpet and was told that I should have a report from Shaw Carpet with her name on it. ###-###-####. I went down to the Carpet Barn talked to [redacted], he started to pull out the report, then said I need to call Shaw Carpet and I will get you the report later. I did get a report from [redacted] at Carpet Barn but nothing from Shaw Carpet. Twocomplaints were suppose to be turned in by [redacted] at the Carpet Barn.I request both copies of the denial from the manufacture, not [redacted].Desired Settlement: I would like the reports of denial on my carpet that had been turned into the manufacture (Shaw Carpet)Not the report from Bill at the carpet barn. I also feel I should get some compensation from the poor standars of the carpet preformance. Also I was never given a report on how to care for my carpet at the time of purchase, not two years after the purchase. I also asked one of the ladies at the Carpet Barn why don't you give out sheets on how to care for your carpet???? We never give that ou

Business

Response: