[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 11089849
I am rejecting this response because:
Regards,
Dario Montero I.M REJECTING THIS CLAIM LIKE I EXPLAINED BEFORE THEY FLAT OUT LIED. I,VE SENT ALL DOCUMENTS, AND PICTURES TO CONSUMER AFFAIRS IN TALLAHASSEE FL. AND IF THEY CAN,T SETTLE THIS AND Revdex.com CAN,T GET ALL MY MONEY I,LL GET LEGAL CONSULE. I WILL HAVE [redacted] FORWARD ALL DOCUMENTS AND PICTURES TO YOU. THERE FORE ITS UP TO AUTO PARTS EXTREME HOW THEY WANT TO PAY ME I WON,T TAKE 1 CENT LESS THAN $588.38 THEY ARE DOING TO YOU LIKE THEY DID ME BEAT AROUND THE BUSH THEY HAVE HAD AMPLE TIME TO PAY ME IN FULL. THANK YOU [redacted]
I have read the complaint according to Mr. [redacted]. Mr. [redacted] never reached out to APX to notify us that he received the incorrect part, he just went directly to the Revdex.com. The return period is 14 days from time of delivery. The warranty is 30 days. Had Mr. Alvarao called us we would have rectified...
this quickly. Now it is almost 30 days after delivery, and we are just hearing about this. Mr. [redacted] was contacted by APX on 11/09,11/10 with no reply. Even though Mr. [redacted] is two weeks past the return date, we will still assist him as long as he reaches out within 72 hours of the date of this reply. If we do not hear from Mr. [redacted] by close of business on Tuesday 11/14,17 we will no longer be able to accept a claim or return as the warehouse warranty will have completely elapsed. As printed on the invoice the warranty is 30 days. We are attempting to start a warranty claim to verify the part and if incorrect, facilitate its return and refund. According to our warehouse manager, this part is correct as ordered a TH350 with the mutli fit case. However, mistakes do happen, there is a possibility the wrong part got delivered, if this is the case you are due a full refund once the part is returned. please return the call of the warranty department so we can get this handled If verified to be incorrect, we will issue a BOL and have the part picked up. Please call ###-###-#### Option 2 for warranty or ###-###-####. Thank you.
I have read the dispute according to Mr. [redacted]. The engine we sent was fully tested prior to shipping. We do not ship anything we cannot test. The engine was delivered end of 4/17. It was not installed until two months later. This engine sat on the shop floor for almost two months with debris, and...
mechanics working around it. We have a 14 day installation period clearly stated on the terms and conditions sent to the cus[redacted]er as well as the invoice, and on the website. This is pretty standard in the industry because an engine sitting somewhere is never good especially while work is being done around it, and can easily be damaged or have something fall in or on it. Failure to install it within 14 days after delivery clearly voids the warranty. The entire point of a compression test is that it tests the pressure in the engine by Pounds of pressure. All cylinders failed is not a compression test. The test results should have yielded for example 185 in Cylinder one 50 in Cylinder two 150 in Cylinder 3 and so on... I'm not disputing the engine has an issue as things do happen, but there should be more information from the mechanic, the shop also recommended adjusting the fuel injector coding to possibly fix the issue, but the cus[redacted]er declined. A labor warranty was never purchased or implied. We do offer labor warranty options on some Used and all remanufactured parts, and this cus[redacted]er was offered one and declined it. Even though the cus[redacted]er voided the warranty we will still stand behind our product and stated guarantee. As per the invoice delivered on the day of sale, Mr. [redacted] has a parts replacement warranty. This covers all freight costs and the replacement of the engine. I had [redacted] reach out to Mr. [redacted] yesterday and make another offer. Our return period is 14 days. It has been almost three months now, but I asked [redacted] to Tell Mr. [redacted] that we will authorize a one time return and issue a full 100% refund, but we can only extend this offer until Friday 7/14. Meaning the part would have to be out of the vehicle and on a pallet and ready for pickup. Due to the Revdex.com getting involved, I will extend this date to Tuesday 7/18/17 to try to help as much as possible, but I'm sure you can understand we can't just leave that open indefinitely. Especially since we are 8 weeks past the return period. After this date I'm sorry to say that a return will not be an option. We will still honor the warranty until the day of expiration. 90 days from the day of delivery. Please let us know how we can assist further and how you would like to proceed.
We just had a management meeting about this
order, and we have decided to refund Mr. [redacted] in full. I want to make it
clear that this is purely a complimentary refund, as Mr. [redacted] is NOT due a
full refund. The 20 year old Engine that he sent back has been resold and is
running good in another vehicle. It is 20 years old, it is not going to look
brand new. There was nothing wrong with the engine, and it was fully tested. Mr. [redacted] just wanted something that looks like his, and unfortunately
most 20 year old engines do not look like "his" or what he expected
it to look like. Appearance does not affect performance. However,
to put this case into a satisfactory status and help Mr. [redacted] out since he is on a limited income, We
will issue the balance of the refund in full on 2/10. The funds will leave our bank the same business day, and Mr. [redacted] should see this
reflected on his credit card within a couple of business days. I will make sure he gets an email showing refund confirmation. This is our final resolution.Thank you
We shipped this customer the wrong engine. When we realized our mistake, we immediately shipped the correct 100k Engine. The customer decided they did not want to wait on the correct engine, and just wanted to install the engine that was originally delivered. We have extended their warranty to 6...
months, and agreed on a monetary refund. Customer is satisfied, and said they will cancel their dispute.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is receiv** your complaint will be clos** Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:We'll for starters I belive that Apx cometc ** frud. Order a 1987 351 truck engine , I got a 1987 engine, the tech look up number on block and it was a car engine. Next I for for ready to go, a branch of [redacted] in vermont non profit. They give car to needy family free of charge. The tec work on the engine was [redacted] certifi** technology card to prove it, the shop supper is [redacted]......both at [redacted]. He [redacted] was in the guards for two weeks when engine blew. Was trying get receipts together but they bury ** in all the paper work because the do not just order one part at a time. I can not belive Apx is doing thid, I wok in man just trying get a motor in and it blew and they blow me off. Upset and not trusting of anyone. No vechicle summer passing by, but that ok they pull a fast one on me...[redacted] k [redacted]
Regards,
[redacted]
Mr. [redacted] ordered an Engine for his 1995 Isuzu. He originally had a 60 day warranty. This warranty started from the day of delivery. The part was delivered on 2/07. We called on 5/24 and spoke with the mechanic Josh at ###-###-####. He notified us that the head gasket is fine, and the part that...
was leaking was actually the intake manifold, and that he just needed to replace the gasket. That is something that we require to be done upon install. Intake manifold, exhaust, and Oil pan gasket must be replaced on used engines. The mechanic said he has solved the problem, and that he will contact [redacted] to clarify the confusion. The engine is running fine, and there should be no further issue. Please let me know if you have any further questions Thank you [redacted]
I have read the complaint according to the customer. This customer did purchase a transmission for his VolksWagen. [redacted] initially called with a claim to his transmission, then asked if it was okay that we put the claim on hold for 3 months. Normally this request is declined, but we obliged since...
the customer was in the military on deployment. When the claim was reopened in December carrying over into the new year, we had been informing MR. Mcguire and family that the warehouse is saying the failure he had is directly attributed to failing to change the transmission cooler. This is a common issue with this transmission if the Transmission cooler fails or is not replaced upon install. A simple google search will back up this information. These transmissions are very sensitive and failing to change the transmission cooler will damage it due to improper cooling. We provide installation instructions on our website, and if Mr. Mcguire used a certified mechanic, they are trained to change the transmission cooler as part of the ASE certification on used Transmission installs. Ken, the mechanic that did the install also admitted to the warranty coordinator that he did not change the transmission cooler. To this day, 1/29 we still have not received any proof from Mr. Mcguire that the transmission cooler was in fact replaced upon installation. We have presented Mr. [redacted] with several options to proceed, with him not picking any of them. Unfortunately at this point because the transmission was improperly installed, this is what caused the transmission to fail, and ultimately voided the warranty. No further warranty claim or consideration will be reviewed at this time and this case will be closed.
I fully informed Mr. [redacted] that the credit had to be approved by the warehouse, and that it would take 2-5 business days. With the holiday in the middle, it took a couple of extra days, but the refund was issued on 1/05/17. Mr. [redacted] was emailed a refund receipt. Again we fully offered to pick up the engine and replace but the customer refused. We have issued a refund in the difference in cost, and extended the customers warranty.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:still just a phone call from the man who is charge still have not received you would rather lie about it and make it seeen like your doing what u can for me who paid the extra week for a rental car oh it was the disabled veteran that’s who for your mistakes and yet still no phone call.
Regards,
[redacted]
Had this unit been installed by the Ford Dealer, this would be no problem, but it was not. Even with all this, we still replaced the unit. Again the warranty was fulfilled according to what was agreed to as well as the invoice.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:The pictures that APX are referring to were sent within minutes of each request. Several days would pass and we would call APX to check on the status of the new engine. Many times having to call multiple times and leaving messages to get someone. These pictures were sent 3 or 4 times. As far as the pictures they were requesting per [redacted] and [redacted] the information that they needed was hand written in blue marker or paint and not stamped. Again sent multiple times. Therefore not too small to photograph with a modern cell phone. As far as their policy. APX cannot legislate the back log of my mechanic. 4 said mechanics who have through experience and not research all say that cast iron cannot be welded and withstand the torque of the engine without failure. Regardless of their policy this engine came with a 6 month warranty. [redacted] even told my wife when he spoke with her don't worry your engine is still under warranty when she stated that [redacted] was worried about the time frame. We are still currently inside of the 6 months. Since this engine is not repairable and they will not help us. We would like the full refund. This is when the issue will be resolved.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:I appreciate the company offering a full refund. In the original
response from the company it is identified that they had agreed to
stop the shipping of the 2nd replacement engine. However,
I disagree with the claim that I agreed to contact the shop, I agreed
to do so only if I received a return call from [redacted] stating I needed
to, though neither side can prove the details of that phone
conversation expect what has already been agreed upon, which is that
the company agreed to stop the shipping of the engine. By agreeing to
stop the shipping they assumed the responsibility for the engine
being returned to them; the company also had the contact information
of the automotive shop, which could have been used to stop the engine
delivery. Again, the exact details of the conversation are not as
important as nor do they negate the fact that the return shipping is
the responsibility of the company. In their last response they
mentioned having no chance to pick up the engine, however, they have
always been aware of where it is and could still have it picked up.
Also, it should be noted that the replacement engine was received in
an unstable manner. The engine delivered was just propped by two
pieces of wood and not strapped or banded to the pallet. I corrected
that situation before transporting the engine to my location. That
being said I do not feel it is my responsibility to ensure the safe
return transport of the engine.
It is unfortunate that this entire process has been as costly as
it has; however, I have spent more time and money on this than I can
afford and I have no further finances to devote to this situation.
Some of the extra money the company incurred in this situation is a
direct result for their choices and again not my responsibility to
make up.
I will not agree to being responsible for the return shipping. I
will agree to a refund of a flat $550 and the company assumes the
responsibility for the return shipping?. The shipping company that
the APX decides to utilize can be provided my contact information to
schedule a pick up time. I believe that this is more than a generous
compromise on my part and hope that it is also one that the company
can agree upon so that this issue can finally come to a resolution.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 11089849
I am rejecting this response because:
Regards,
Dario Montero I.M REJECTING THIS CLAIM LIKE I EXPLAINED BEFORE THEY FLAT OUT LIED. I,VE SENT ALL DOCUMENTS, AND PICTURES TO CONSUMER AFFAIRS IN TALLAHASSEE FL. AND IF THEY CAN,T SETTLE THIS AND Revdex.com CAN,T GET ALL MY MONEY I,LL GET LEGAL CONSULE. I WILL HAVE [redacted] FORWARD ALL DOCUMENTS AND PICTURES TO YOU. THERE FORE ITS UP TO AUTO PARTS EXTREME HOW THEY WANT TO PAY ME I WON,T TAKE 1 CENT LESS THAN $588.38 THEY ARE DOING TO YOU LIKE THEY DID ME BEAT AROUND THE BUSH THEY HAVE HAD AMPLE TIME TO PAY ME IN FULL. THANK YOU [redacted]
I have read the complaint according to Mr. [redacted]. Mr. [redacted] never reached out to APX to notify us that he received the incorrect part, he just went directly to the Revdex.com. The return period is 14 days from time of delivery. The warranty is 30 days. Had Mr. Alvarao called us we would have rectified...
this quickly. Now it is almost 30 days after delivery, and we are just hearing about this. Mr. [redacted] was contacted by APX on 11/09,11/10 with no reply. Even though Mr. [redacted] is two weeks past the return date, we will still assist him as long as he reaches out within 72 hours of the date of this reply. If we do not hear from Mr. [redacted] by close of business on Tuesday 11/14,17 we will no longer be able to accept a claim or return as the warehouse warranty will have completely elapsed. As printed on the invoice the warranty is 30 days. We are attempting to start a warranty claim to verify the part and if incorrect, facilitate its return and refund. According to our warehouse manager, this part is correct as ordered a TH350 with the mutli fit case. However, mistakes do happen, there is a possibility the wrong part got delivered, if this is the case you are due a full refund once the part is returned. please return the call of the warranty department so we can get this handled If verified to be incorrect, we will issue a BOL and have the part picked up. Please call ###-###-#### Option 2 for warranty or ###-###-####. Thank you.
I have read the dispute according to Mr. [redacted]. The engine we sent was fully tested prior to shipping. We do not ship anything we cannot test. The engine was delivered end of 4/17. It was not installed until two months later. This engine sat on the shop floor for almost two months with debris, and...
mechanics working around it. We have a 14 day installation period clearly stated on the terms and conditions sent to the cus[redacted]er as well as the invoice, and on the website. This is pretty standard in the industry because an engine sitting somewhere is never good especially while work is being done around it, and can easily be damaged or have something fall in or on it. Failure to install it within 14 days after delivery clearly voids the warranty. The entire point of a compression test is that it tests the pressure in the engine by Pounds of pressure. All cylinders failed is not a compression test. The test results should have yielded for example 185 in Cylinder one 50 in Cylinder two 150 in Cylinder 3 and so on... I'm not disputing the engine has an issue as things do happen, but there should be more information from the mechanic, the shop also recommended adjusting the fuel injector coding to possibly fix the issue, but the cus[redacted]er declined. A labor warranty was never purchased or implied. We do offer labor warranty options on some Used and all remanufactured parts, and this cus[redacted]er was offered one and declined it. Even though the cus[redacted]er voided the warranty we will still stand behind our product and stated guarantee. As per the invoice delivered on the day of sale, Mr. [redacted] has a parts replacement warranty. This covers all freight costs and the replacement of the engine. I had [redacted] reach out to Mr. [redacted] yesterday and make another offer. Our return period is 14 days. It has been almost three months now, but I asked [redacted] to Tell Mr. [redacted] that we will authorize a one time return and issue a full 100% refund, but we can only extend this offer until Friday 7/14. Meaning the part would have to be out of the vehicle and on a pallet and ready for pickup. Due to the Revdex.com getting involved, I will extend this date to Tuesday 7/18/17 to try to help as much as possible, but I'm sure you can understand we can't just leave that open indefinitely. Especially since we are 8 weeks past the return period. After this date I'm sorry to say that a return will not be an option. We will still honor the warranty until the day of expiration. 90 days from the day of delivery. Please let us know how we can assist further and how you would like to proceed.
We just had a management meeting about this
order, and we have decided to refund Mr. [redacted] in full. I want to make it
clear that this is purely a complimentary refund, as Mr. [redacted] is NOT due a
full refund. The 20 year old Engine that he sent back has been resold and is
running good in another vehicle. It is 20 years old, it is not going to look
brand new. There was nothing wrong with the engine, and it was fully tested. Mr. [redacted] just wanted something that looks like his, and unfortunately
most 20 year old engines do not look like "his" or what he expected
it to look like. Appearance does not affect performance. However,
to put this case into a satisfactory status and help Mr. [redacted] out since he is on a limited income, We
will issue the balance of the refund in full on 2/10. The funds will leave our bank the same business day, and Mr. [redacted] should see this
reflected on his credit card within a couple of business days. I will make sure he gets an email showing refund confirmation. This is our final resolution.Thank you
We shipped this customer the wrong engine. When we realized our mistake, we immediately shipped the correct 100k Engine. The customer decided they did not want to wait on the correct engine, and just wanted to install the engine that was originally delivered. We have extended their warranty to 6...
months, and agreed on a monetary refund. Customer is satisfied, and said they will cancel their dispute.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is receiv** your complaint will be clos** Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:We'll for starters I belive that Apx cometc ** frud. Order a 1987 351 truck engine , I got a 1987 engine, the tech look up number on block and it was a car engine. Next I for for ready to go, a branch of [redacted] in vermont non profit. They give car to needy family free of charge. The tec work on the engine was [redacted] certifi** technology card to prove it, the shop supper is [redacted]......both at [redacted]. He [redacted] was in the guards for two weeks when engine blew. Was trying get receipts together but they bury ** in all the paper work because the do not just order one part at a time. I can not belive Apx is doing thid, I wok in man just trying get a motor in and it blew and they blow me off. Upset and not trusting of anyone. No vechicle summer passing by, but that ok they pull a fast one on me...[redacted] k [redacted]
Regards,
[redacted]
Mr. [redacted] ordered an Engine for his 1995 Isuzu. He originally had a 60 day warranty. This warranty started from the day of delivery. The part was delivered on 2/07. We called on 5/24 and spoke with the mechanic Josh at ###-###-####. He notified us that the head gasket is fine, and the part that...
was leaking was actually the intake manifold, and that he just needed to replace the gasket. That is something that we require to be done upon install. Intake manifold, exhaust, and Oil pan gasket must be replaced on used engines. The mechanic said he has solved the problem, and that he will contact [redacted] to clarify the confusion. The engine is running fine, and there should be no further issue. Please let me know if you have any further questions Thank you [redacted]
I have read the complaint according to the customer. This customer did purchase a transmission for his VolksWagen. [redacted] initially called with a claim to his transmission, then asked if it was okay that we put the claim on hold for 3 months. Normally this request is declined, but we obliged since...
the customer was in the military on deployment. When the claim was reopened in December carrying over into the new year, we had been informing MR. Mcguire and family that the warehouse is saying the failure he had is directly attributed to failing to change the transmission cooler. This is a common issue with this transmission if the Transmission cooler fails or is not replaced upon install. A simple google search will back up this information. These transmissions are very sensitive and failing to change the transmission cooler will damage it due to improper cooling. We provide installation instructions on our website, and if Mr. Mcguire used a certified mechanic, they are trained to change the transmission cooler as part of the ASE certification on used Transmission installs. Ken, the mechanic that did the install also admitted to the warranty coordinator that he did not change the transmission cooler. To this day, 1/29 we still have not received any proof from Mr. Mcguire that the transmission cooler was in fact replaced upon installation. We have presented Mr. [redacted] with several options to proceed, with him not picking any of them. Unfortunately at this point because the transmission was improperly installed, this is what caused the transmission to fail, and ultimately voided the warranty. No further warranty claim or consideration will be reviewed at this time and this case will be closed.
I fully informed Mr. [redacted] that the credit had to be approved by the warehouse, and that it would take 2-5 business days. With the holiday in the middle, it took a couple of extra days, but the refund was issued on 1/05/17. Mr. [redacted] was emailed a refund receipt. Again we fully offered to pick up the engine and replace but the customer refused. We have issued a refund in the difference in cost, and extended the customers warranty.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:still just a phone call from the man who is charge still have not received you would rather lie about it and make it seeen like your doing what u can for me who paid the extra week for a rental car oh it was the disabled veteran that’s who for your mistakes and yet still no phone call.
Regards,
[redacted]
Had this unit been installed by the Ford Dealer, this would be no problem, but it was not. Even with all this, we still replaced the unit. Again the warranty was fulfilled according to what was agreed to as well as the invoice.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:The pictures that APX are referring to were sent within minutes of each request. Several days would pass and we would call APX to check on the status of the new engine. Many times having to call multiple times and leaving messages to get someone. These pictures were sent 3 or 4 times. As far as the pictures they were requesting per [redacted] and [redacted] the information that they needed was hand written in blue marker or paint and not stamped. Again sent multiple times. Therefore not too small to photograph with a modern cell phone. As far as their policy. APX cannot legislate the back log of my mechanic. 4 said mechanics who have through experience and not research all say that cast iron cannot be welded and withstand the torque of the engine without failure. Regardless of their policy this engine came with a 6 month warranty. [redacted] even told my wife when he spoke with her don't worry your engine is still under warranty when she stated that [redacted] was worried about the time frame. We are still currently inside of the 6 months. Since this engine is not repairable and they will not help us. We would like the full refund. This is when the issue will be resolved.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:I appreciate the company offering a full refund. In the original
response from the company it is identified that they had agreed to
stop the shipping of the 2nd replacement engine. However,
I disagree with the claim that I agreed to contact the shop, I agreed
to do so only if I received a return call from [redacted] stating I needed
to, though neither side can prove the details of that phone
conversation expect what has already been agreed upon, which is that
the company agreed to stop the shipping of the engine. By agreeing to
stop the shipping they assumed the responsibility for the engine
being returned to them; the company also had the contact information
of the automotive shop, which could have been used to stop the engine
delivery. Again, the exact details of the conversation are not as
important as nor do they negate the fact that the return shipping is
the responsibility of the company. In their last response they
mentioned having no chance to pick up the engine, however, they have
always been aware of where it is and could still have it picked up.
Also, it should be noted that the replacement engine was received in
an unstable manner. The engine delivered was just propped by two
pieces of wood and not strapped or banded to the pallet. I corrected
that situation before transporting the engine to my location. That
being said I do not feel it is my responsibility to ensure the safe
return transport of the engine.
It is unfortunate that this entire process has been as costly as
it has; however, I have spent more time and money on this than I can
afford and I have no further finances to devote to this situation.
Some of the extra money the company incurred in this situation is a
direct result for their choices and again not my responsibility to
make up.
I will not agree to being responsible for the return shipping. I
will agree to a refund of a flat $550 and the company assumes the
responsibility for the return shipping?. The shipping company that
the APX decides to utilize can be provided my contact information to
schedule a pick up time. I believe that this is more than a generous
compromise on my part and hope that it is also one that the company
can agree upon so that this issue can finally come to a resolution.
Regards,
[redacted]