Complaint: [redacted] I am rejecting this response because:There has been no repairs to the duct work in the past and the drain issues still continue even after they were looked intoThe unit itself is rusted through as indicated in the attached inspection report with picturesThe manual J has been authorized to be released by the builder and it is the responsibility of the contractor to release it when requested by the inspection company in order to completed the hood flow testing of the unitPlease provide the manual J so the inspection report can be completed and we can resolve all issues with our HVAC system at the same time with your company Regards, [redacted]
Casa Mechanical would like to re-evaluate the situation with the commode drain line We would need to perform another camera inspection, with the following people present: [redacted] (Plumbing General Manager), [redacted] (Plumbing Service Manager) & [redacted] We are looking to schedule this inspection either Tuesday, May 5th or Friday, May 8th Please let me know what times you may be available on either of those days and I will coordinate with all parties involved Feel free to call me @ [redacted] or respond via email ( [redacted] ) We look forward meeting with you, in person Regards, [redacted]
Yes, we will replace the secondary drain pan, with the coil We can send you the Manual J, if you will provide us with an e-mail address We will meet the required CFM, based on the Manual J I cannot guarantee that all of the items required can be completed in one trip Contact [redacted] ( [redacted] ***) [redacted]
The water heater was installed on 11/1/2011, when the home was constructed The home closed on 4/24/ Our records show that we did replace the gas valve on water #on 10/14/and we replaced the gas valve on water heater #on 2/10/ The replacement gas valves were provided by the manufacturer ( [redacted] ***) Both were installed at no charge to the homeowner Casa Mechanical's warranty period for MHI Homes is years parts & labor The manufacturer of the water heater is [redacted] *** Your builder chose this brand to be installed in your home We have not received any service requests for this this address, since the date of the last valve replacement (2/10/14) This house is way past the warranty period that Casa Mechanical provides, for MHI Homes As I stated on the phone to Ms [redacted] , I would recommend contacting the manufacturer of the water heater and file a service request with them The contact information is as follows: [redacted] Feel free to use my name, when contacting them [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
On November 29, 2016, I filed a complaint, # ***, against Casa Mechanical in Round Rock, Texas The company responded on November 30, with an unsatisfactory resolution to me, and the complaint was closed On December 1, 2016, the company changed its tune and called to schedule the issue to be resolved On December 2, 2016, the company did come to my home and repair the problem I agreed to update my unsatisfactory response with Revdex.com on the matter Since the complaint has been closed, I am requesting that Revdex.com update the matter or re-open the complaint so that I may add that the company repaired the problem and the matter has been resolved to my satisfaction
Regards,
*** ***
I would like to apologize, on behalf the manufacturer,*** Casa Mechanical will agree to extend the year Labor Warranty, to years All parts will be covered by the manufacturer's warranty for years.Thank you,*** ***
CASA MECHANICAL HAS AGREED TO PERFORM AN AIR BALANCE, BASED ON THE MANUAL J CFM AFTER THIS HAS BEEN COMPLETED, YOU WILL BE PROVIDED A COPY OF THE MANUAL J FORM PLEASE CONTACT *** ***, AT *** TO SCHEDULE THE AIR BALANCE IN ADDITION, CASA HAS ALSO AGREED TO REPLACE THE EVAPORATOR COIL PLEASE CONTACT CONTACT SANDEE TO SCHEDULE, AT ***
Greetings!Casa Mechanical personnel, *** *** and two other men came to our home and evaluated the condition of the drain line on May 5th*** decided it would be best to tunnel under the house to the toilet drain line and install a new drain line to the septic tank or connect the new drain line to the existing septic lineI agreed with his proposal and explained the work would need to be scheduled for completion in early July when we return to the home*** understood and agreed to schedule the work at that time.At the present, we are waiting to hear back from Casa Mechanical about scheduling the repair work to begin July 6thSo far, we haven't received any confirmation from Casa that the repair will be done or begun on July 6thAt the present, the problem isn't resolved.Thanks for your help with this matter.*** ***
AS REQUIRED BY THE CITY OF BUDA AND YOUR BUILDER, THE HOUSE WAS INSPECTED BY ATS INSPECTIONS, THROUGHOUT ALL PHASES AND UPON COMPLETION OF CONSTRUCTION ALL INSPECTIONS WERE PASSED WE AGREE THAT THERE HAVE BEEN DRAIN ISSUES THAT HAVE BEEN ADDRESSED BY CASA MECHANICAL AND WE FEEL THAT
THESE ISSUES HAVE BEEN RESOLVED IN REGARDS TO THE DAMAGE/RUST REPAIRS, YOU SHOULD CONTACT YOUR BUILDER THEY CAN ARRANGE FOR ANY SHEETROCK AND PAINTING REPAIRS AS FAR AS AIR FLOW ISSUES, YOU ARE PROVIDED A YEAR WARRANTY THROUGH CASA MECHANICAL WE HAVE MADE SOME ADJUSTMENTS TO THE DUCTWORK AND LEFT A MESSAGE FOR THE HOMEOWNER ON 11/19/@ 4:47PM TO RETURN AND MAKE ADDITIONAL ADJUSTMENTS AS OF THIS DATE, WE HAVE NOT RECEIVED A RESPONSE TO SCHEDULE THIS WORK ONCE THESE REPAIRS ARE SCHEDULED, WE WOULD LIKE TO SEND OUR *** ***, *** ***, TO YOUR HOME, TO OVERSEE THE REPAIRS AND INSPECT YOUR SYSTEMS, SO THAT WE MAY ADDRESS ANY ADDITIONAL CONCERNS YOU MAY HAVE AS FOR THE MANUAL J, THIS IS PROPRIETARY INFORMATION AND IS NOT RELEASED WE LOOK FORWARD TO RESOLVING THESE ISSUES FOR YOU THANK YOU, *** *** - *** *** / SERVICE
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Casa Mechanical would like to re-evaluate the situation with the commode drain line. We would need to perform another camera inspection, with the following people present: [redacted] (Plumbing General Manager), [redacted] (Plumbing Service Manager) & [redacted]. We are...
looking to schedule this inspection either Tuesday, May 5th or Friday, May 8th. Please let me know what times you may be available on either of those days and I will coordinate with all parties involved. Feel free to call me @ [redacted] or respond via email ([redacted]). We look forward meeting with you, in person. Regards, [redacted].
Complaint: [redacted]
I am rejecting this response because:There has been no repairs to the duct work in the past and the drain issues still continue even after they were looked into. The unit itself is rusted through as indicated in the attached inspection report with pictures. The manual J has been authorized to be released by the builder and it is the responsibility of the contractor to release it when requested by the inspection company in order to completed the hood flow testing of the unit. Please provide the manual J so the inspection report can be completed and we can resolve all issues with our HVAC system at the same time with your company.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Yes, we will replace the secondary drain pan, with the coil. We can send you the Manual J, if you will provide us with an e-mail address. We will meet the required CFM, based on the Manual J. I cannot guarantee that all of the items required can be completed in one trip. Contact [redacted].
Complaint: [redacted]
I am rejecting this response because:Casa Mechanical is responsible for the parts they use to perform repairs. If the part is defective then the service provided to me is worthless. The control valve used by Casa Mechanical is dangerously defective and consumer protection laws are not based upon "warranty time" but rather the time the consumer knew or should have known the part was defective. I relied upon the professional expertise of Casa Mechanical because I am not a skilled in the plumbing or water heaters or gas leaks, etc. Case Mechanical should have performed their due diligence upon installation to ensure there was not a gas leak. Casa Mechanical simply failed in their work performance and used defective parts. The parts are as much a responsibility of Casa Mechanical as the labor because my service was provided by them. The service needs to be redone, appropriately, and Casa Mechanical can recover from whatever company supplied them the defective part. That has nothing to do with me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
The coils need to be replaced along with the rusted drain pain and the system needs to have a complete inspection due to the amount of damage that has been done. The hood flow test has already been completed by my inspector and like I have previously stated numerous times the manual J will need to be released to them before we move forward on allowing you to complete your own hood flow test so that I can provide you with their results for comparison. The duct work needs to be completed and fixed along with everything else previously listed. Due to already making contact with your company on numerous occasions with negative results I am requesting that you put me in contact with a [redacted] who will schedule all the work to be completed at the same time and will be present when it is completed to ensure that your employees actually do the work that is needed. I do not have the time anymore to allow for multiple visits to do different jobs at my house. If it was done correctly and honestly during the multiple visits over the past 6 months we would not have even gotten to this point. Once the above requests are agreed upon and completed I will withdraw my Revdex.com complaint.
Regards,
[redacted]
We will VOID and return the your check for this service. In response to the past issues with the water heater, you have never been charged for any of the service repairs, in the past 4 years. The basic warranty, provided by Casa Mechanical, for a new home is 1 year Parts &...
Labor, from the time of closing on the property. Again, this house is 4 years old and is well out of the initial warranty. Any further issues with the water heater will need be addressed with the Manufacturer. Casa Mechanical will no longer offer any warranties on the parts or labor.
The water heater was installed on 11/1/2011, when the home was constructed. The home closed on 4/24/2012. Our records show that we did replace the gas valve on water #1 on 10/14/2013 and we replaced the gas valve on water heater #2 on 2/10/2014. The replacement gas valves were...
provided by the manufacturer ([redacted]). Both were installed at no charge to the homeowner. Casa Mechanical's warranty period for MHI Homes is 2 years parts & labor. The manufacturer of the water heater is [redacted]. Your builder chose this brand to be installed in your home. We have not received any service requests for this this address, since the date of the last valve replacement (2/10/14). This house is way past the warranty period that Casa Mechanical provides, for MHI Homes. As I stated on the phone to Ms. [redacted], I would recommend contacting the manufacturer of the water heater and file a service request with them. The contact information is as follows: [redacted]. Feel free to use my name, when contacting them. [redacted]
Complaint: [redacted] I am rejecting this response because:There has been no repairs to the duct work in the past and the drain issues still continue even after they were looked intoThe unit itself is rusted through as indicated in the attached inspection report with picturesThe manual J has been authorized to be released by the builder and it is the responsibility of the contractor to release it when requested by the inspection company in order to completed the hood flow testing of the unitPlease provide the manual J so the inspection report can be completed and we can resolve all issues with our HVAC system at the same time with your company Regards, [redacted]
Casa Mechanical would like to re-evaluate the situation with the commode drain line We would need to perform another camera inspection, with the following people present: [redacted] (Plumbing General Manager), [redacted] (Plumbing Service Manager) & [redacted] We are looking to schedule this inspection either Tuesday, May 5th or Friday, May 8th Please let me know what times you may be available on either of those days and I will coordinate with all parties involved Feel free to call me @ [redacted] or respond via email ( [redacted] ) We look forward meeting with you, in person Regards, [redacted]
Yes, we will replace the secondary drain pan, with the coil We can send you the Manual J, if you will provide us with an e-mail address We will meet the required CFM, based on the Manual J I cannot guarantee that all of the items required can be completed in one trip Contact [redacted] ( [redacted] ***) [redacted]
The water heater was installed on 11/1/2011, when the home was constructed The home closed on 4/24/ Our records show that we did replace the gas valve on water #on 10/14/and we replaced the gas valve on water heater #on 2/10/ The replacement gas valves were provided by the manufacturer ( [redacted] ***) Both were installed at no charge to the homeowner Casa Mechanical's warranty period for MHI Homes is years parts & labor The manufacturer of the water heater is [redacted] *** Your builder chose this brand to be installed in your home We have not received any service requests for this this address, since the date of the last valve replacement (2/10/14) This house is way past the warranty period that Casa Mechanical provides, for MHI Homes As I stated on the phone to Ms [redacted] , I would recommend contacting the manufacturer of the water heater and file a service request with them The contact information is as follows: [redacted] Feel free to use my name, when contacting them [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
On November 29, 2016, I filed a complaint, # ***, against Casa Mechanical in Round Rock, Texas The company responded on November 30, with an unsatisfactory resolution to me, and the complaint was closed On December 1, 2016, the company changed its tune and called to schedule the issue to be resolved On December 2, 2016, the company did come to my home and repair the problem I agreed to update my unsatisfactory response with Revdex.com on the matter Since the complaint has been closed, I am requesting that Revdex.com update the matter or re-open the complaint so that I may add that the company repaired the problem and the matter has been resolved to my satisfaction
Regards,
*** ***
I would like to apologize, on behalf the manufacturer,*** Casa Mechanical will agree to extend the year Labor Warranty, to years All parts will be covered by the manufacturer's warranty for years.Thank you,*** ***
CASA MECHANICAL HAS AGREED TO PERFORM AN AIR BALANCE, BASED ON THE MANUAL J CFM AFTER THIS HAS BEEN COMPLETED, YOU WILL BE PROVIDED A COPY OF THE MANUAL J FORM PLEASE CONTACT *** ***, AT *** TO SCHEDULE THE AIR BALANCE IN ADDITION, CASA HAS ALSO AGREED TO REPLACE THE EVAPORATOR COIL PLEASE CONTACT CONTACT SANDEE TO SCHEDULE, AT ***
Greetings!Casa Mechanical personnel, *** *** and two other men came to our home and evaluated the condition of the drain line on May 5th*** decided it would be best to tunnel under the house to the toilet drain line and install a new drain line to the septic tank or connect the new drain line to the existing septic lineI agreed with his proposal and explained the work would need to be scheduled for completion in early July when we return to the home*** understood and agreed to schedule the work at that time.At the present, we are waiting to hear back from Casa Mechanical about scheduling the repair work to begin July 6thSo far, we haven't received any confirmation from Casa that the repair will be done or begun on July 6thAt the present, the problem isn't resolved.Thanks for your help with this matter.*** ***
We agree that the homeowner is due this refund We will be cutting a check, today.Thank you, *** ***General Manager - Service Dept
AS REQUIRED BY THE CITY OF BUDA AND YOUR BUILDER, THE HOUSE WAS INSPECTED BY ATS INSPECTIONS, THROUGHOUT ALL PHASES AND UPON COMPLETION OF CONSTRUCTION ALL INSPECTIONS WERE PASSED WE AGREE THAT THERE HAVE BEEN DRAIN ISSUES THAT HAVE BEEN ADDRESSED BY CASA MECHANICAL AND WE FEEL THAT
THESE ISSUES HAVE BEEN RESOLVED IN REGARDS TO THE DAMAGE/RUST REPAIRS, YOU SHOULD CONTACT YOUR BUILDER THEY CAN ARRANGE FOR ANY SHEETROCK AND PAINTING REPAIRS AS FAR AS AIR FLOW ISSUES, YOU ARE PROVIDED A YEAR WARRANTY THROUGH CASA MECHANICAL WE HAVE MADE SOME ADJUSTMENTS TO THE DUCTWORK AND LEFT A MESSAGE FOR THE HOMEOWNER ON 11/19/@ 4:47PM TO RETURN AND MAKE ADDITIONAL ADJUSTMENTS AS OF THIS DATE, WE HAVE NOT RECEIVED A RESPONSE TO SCHEDULE THIS WORK ONCE THESE REPAIRS ARE SCHEDULED, WE WOULD LIKE TO SEND OUR *** ***, *** ***, TO YOUR HOME, TO OVERSEE THE REPAIRS AND INSPECT YOUR SYSTEMS, SO THAT WE MAY ADDRESS ANY ADDITIONAL CONCERNS YOU MAY HAVE AS FOR THE MANUAL J, THIS IS PROPRIETARY INFORMATION AND IS NOT RELEASED WE LOOK FORWARD TO RESOLVING THESE ISSUES FOR YOU THANK YOU, *** *** - *** *** / SERVICE
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Casa Mechanical would like to re-evaluate the situation with the commode drain line. We would need to perform another camera inspection, with the following people present: [redacted] (Plumbing General Manager), [redacted] (Plumbing Service Manager) & [redacted]. We are...
looking to schedule this inspection either Tuesday, May 5th or Friday, May 8th. Please let me know what times you may be available on either of those days and I will coordinate with all parties involved. Feel free to call me @ [redacted] or respond via email ([redacted]). We look forward meeting with you, in person. Regards, [redacted].
Complaint: [redacted]
I am rejecting this response because:There has been no repairs to the duct work in the past and the drain issues still continue even after they were looked into. The unit itself is rusted through as indicated in the attached inspection report with pictures. The manual J has been authorized to be released by the builder and it is the responsibility of the contractor to release it when requested by the inspection company in order to completed the hood flow testing of the unit. Please provide the manual J so the inspection report can be completed and we can resolve all issues with our HVAC system at the same time with your company.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Yes, we will replace the secondary drain pan, with the coil. We can send you the Manual J, if you will provide us with an e-mail address. We will meet the required CFM, based on the Manual J. I cannot guarantee that all of the items required can be completed in one trip. Contact [redacted].
Complaint: [redacted]
I am rejecting this response because:Casa Mechanical is responsible for the parts they use to perform repairs. If the part is defective then the service provided to me is worthless. The control valve used by Casa Mechanical is dangerously defective and consumer protection laws are not based upon "warranty time" but rather the time the consumer knew or should have known the part was defective. I relied upon the professional expertise of Casa Mechanical because I am not a skilled in the plumbing or water heaters or gas leaks, etc. Case Mechanical should have performed their due diligence upon installation to ensure there was not a gas leak. Casa Mechanical simply failed in their work performance and used defective parts. The parts are as much a responsibility of Casa Mechanical as the labor because my service was provided by them. The service needs to be redone, appropriately, and Casa Mechanical can recover from whatever company supplied them the defective part. That has nothing to do with me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
The coils need to be replaced along with the rusted drain pain and the system needs to have a complete inspection due to the amount of damage that has been done. The hood flow test has already been completed by my inspector and like I have previously stated numerous times the manual J will need to be released to them before we move forward on allowing you to complete your own hood flow test so that I can provide you with their results for comparison. The duct work needs to be completed and fixed along with everything else previously listed. Due to already making contact with your company on numerous occasions with negative results I am requesting that you put me in contact with a [redacted] who will schedule all the work to be completed at the same time and will be present when it is completed to ensure that your employees actually do the work that is needed. I do not have the time anymore to allow for multiple visits to do different jobs at my house. If it was done correctly and honestly during the multiple visits over the past 6 months we would not have even gotten to this point. Once the above requests are agreed upon and completed I will withdraw my Revdex.com complaint.
Regards,
[redacted]
We will VOID and return the your check for this service. In response to the past issues with the water heater, you have never been charged for any of the service repairs, in the past 4 years. The basic warranty, provided by Casa Mechanical, for a new home is 1 year Parts &...
Labor, from the time of closing on the property. Again, this house is 4 years old and is well out of the initial warranty. Any further issues with the water heater will need be addressed with the Manufacturer. Casa Mechanical will no longer offer any warranties on the parts or labor.
The water heater was installed on 11/1/2011, when the home was constructed. The home closed on 4/24/2012. Our records show that we did replace the gas valve on water #1 on 10/14/2013 and we replaced the gas valve on water heater #2 on 2/10/2014. The replacement gas valves were...
provided by the manufacturer ([redacted]). Both were installed at no charge to the homeowner. Casa Mechanical's warranty period for MHI Homes is 2 years parts & labor. The manufacturer of the water heater is [redacted]. Your builder chose this brand to be installed in your home. We have not received any service requests for this this address, since the date of the last valve replacement (2/10/14). This house is way past the warranty period that Casa Mechanical provides, for MHI Homes. As I stated on the phone to Ms. [redacted], I would recommend contacting the manufacturer of the water heater and file a service request with them. The contact information is as follows: [redacted]. Feel free to use my name, when contacting them. [redacted]