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After doing the research and speaking to everyoneinvolved it was stated that Nick and Andreas spoke with the customer and hadasked him to please fax in the estimate from his mechanic or bring it inThey had told him it wasn't a problem to tow the truck in to check out thecomplaints on the estimate On July [redacted] we checked out the truck and thecustomer denied to continue any of the recommended work, do to the customer'srequest to get a different estimate from his mechanic After trying tocontact the customer after his initial statement about the dollars indamages we were unsuccessful in contacting him to bring the vehicle in toinspect the complaints on the estimateI still do not have a copy of theestimates and a chance to overlook the vehicleThe purchase was made inFebruary and these concerns didn't appear until five months after the purchase,and I still don't have an estimate to look over

Hello ***, I spoke to [redacted] on Thursday Feb*** She had purchased the vehicle under the name [redacted] The issue at hand is that she is under the impression that she purchased the Mitsubishi Lancer for $35,and not the $20, I told her she is looking at what the car "will" cost if she pays the monthly payments for the full term but she did not purchase the car for $35, It's the same as buying a house for $500,000; by the time you're done paying your year mortgage you would have probably spent $1,000, She then said that she was under the impression that her insurance would be cheaper and I said she can always try a different insurance company like [redacted] or [redacted] [redacted] then followed that up with " [redacted] " Apparently, [redacted] has visited a Honda dealer that is telling her she could've got a much cheaper deal on a Honda Civic Cordially, Theodoros MT [redacted] Chief Operating Officer Brooklyn Mitsubishi O: ###-###-#### C: ###-###-#### F: ###-###-####

Ok, sorry for the delay but as promised we have cut a check for the full $3,000 amount made payable to the lien holder Ally Financial. Check # is [redacted] . You may want to give them a few days to receive and clear the check. Please let us know when the issue is finalized. ... Thank you again for your patience. Cordially, Theodoros M. T [redacted] Chief Operating Officer Brooklyn Mitsubishi

Revdex.com:At this time, I have not been contacted by Brooklyn Mitsubishi regarding complaint ID [redacted] .Sincerely, [redacted]

Hello, My name is Steve S*** from Brooklyn Mitsubishi and I am writing about complaint ID ***. I have attached a zip file with all the Repair Orders for this costumer, as well as spoken to all the service managers and mechanics to find out what happened. I am only interested is
serving our customers properly so I investigated further only to find out that almost all the work that was done for the customer was covered by the warrantee company, and *** when he crashed his car. The issues seem to have really started there due to what appears to be an unsatisfied coverages from ***, he wanted two headlights because one was shinier than the other, of course we explained that the insurance company didn’t approve two headlights , they only approved one due to the fact that the other side was not affected by the accident. When MR.B*** came for the windshield wipers, Nick, the service manager had advised him that it is not a warrantee item and that he would have to pay for it and we would gladly install it. MR.B*** quickly lost his temper and couldn’t understand why everything wasn’t free almost a year after he bought the vehicle. There was no confrontation from my employees except to calm the MR.B*** down. As I have mentioned I have attacked a zip file showing you all we have done. Can you please advise me on how to respond or if what I have written here , without the names for Identity reasons, will suffice can I post it ?

Revdex.com:At this time, I have not been contacted by Brooklyn Mitsubishi regarding complaint ID ***.Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Brooklyn Mitsubishi regarding complaint ID ***.Sincerely,*** ***

Hello [redacted],   I spoke to [redacted] on Thursday Feb. [redacted]. 2016.  She had purchased the vehicle under the name [redacted].    The issue at hand is that she is under the impression that she purchased the 2015 Mitsubishi Lancer for $35,567 and not the $20,557.   I told her she...

is looking at what the car "will" cost if she pays the monthly payments for the full term but she did not purchase the car for $35,567.  It's the same as buying a house for $500,000; by the time you're done paying your 30 year mortgage you would have probably spent $1,000,000.    She then said that she was under the impression that her insurance would be cheaper and I said she can always try a different insurance company like [redacted] or [redacted].   [redacted] then followed that up with "[redacted] [redacted]".   Apparently, [redacted] has visited a Honda dealer that is telling her she could've got a much cheaper deal on a Honda Civic.     Cordially,     Theodoros M. T[redacted] Chief Operating Officer Brooklyn Mitsubishi O: ###-###-#### C: ###-###-#### F: ###-###-####

Revdex.com:At this time, I have not been contacted by Brooklyn Mitsubishi regarding complaint ID [redacted].Sincerely,
[redacted]

Ok, sorry for the delay but as promised we have cut a check for the full $3,000 amount made payable to the lien holder Ally Financial.  Check # is [redacted].  You may want to give them a few days to receive and clear the check.  Please let us know when the issue is finalized.  ...

  Thank you again for your patience.    Cordially,   Theodoros M. T[redacted] Chief Operating Officer Brooklyn Mitsubishi

After doing the research and speaking to everyoneinvolved it was stated that Nick and Andreas spoke with the customer and hadasked him to please fax in the estimate from his mechanic or bring it in. They had told him it wasn't a problem to tow the truck in to check out thecomplaints on the...

estimate.  On July [redacted] we checked out the truck and thecustomer denied to continue any of the recommended work, do to the customer'srequest to get a different estimate from his mechanic.  After trying tocontact the customer after his initial statement about the 5000 dollars indamages we were unsuccessful in contacting him to bring the vehicle in toinspect the complaints on the estimate. I still do not have a copy of theestimates and a chance to overlook the vehicle. The purchase was made inFebruary and these concerns didn't appear until five months after the purchase,and I still don't have an estimate to look over.

Revdex.com:At this time, I have not been contacted by Brooklyn Mitsubishi regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Brooklyn Mitsubishi regarding complaint ID [redacted].Sincerely,[redacted]