Cavan Contractors Ltd

Our December birthday promotion was a targeted promotion for registered shoppers whose birthdays fell in December Details of this promotion are listed below The product ordered did not qualify under the terms of the promotion that was applied to the order Communication regarding this was sent on 12/Promotion Details: Receive $off your total purchase, before taxOffer valid at 12:00am ET through at 11:59PM ET at alexandani.com onlyNot valid at any ALEX AND ANI retail and outlet locations, or authorized retail locationsDiscount must be off full priced merchandise and is not applicable towards the purchase of gift cards, the Puerto Rico Charm Bangle, [redacted] collection, the LIBERTY COPPER collection, CHARITY BY DESIGN, sale or clearance items, and corporate gifting ordersIn stock items only; discount not applicable towards packaging, shipping and handling, or applicable taxesMust log in to your alexandani.com account and enter promotion code at checkoutNo adjustments on previously made purchasesOne time use per customer onlyALEX AND ANI associates are not eligibleOffer cannot be redeemed for cash and cannot be combined with any other offers or discounts

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted] ***

On Saturday, December 23rd the company sent an email to those customers who did not receive the free gift with purchase, that a custom run of this item is underway and will be sent to them this month This is in addition to the appeasement that has already been provided

A full refund in the amount of $was issued on December 27th

On December 12th notice as to why both orders were canceled The one-time use promotion code applied when placing these orders was not valid as these were not full priced items Promotion details are listed belowPromotion Details: Receive $off your total purchase, before tax Offer valid at 12:00am ET through at 11:59PM ET at alexandani.com onlyNot valid at any ALEX AND ANI retail and outlet locations, or authorized retail locationsDiscount must be off full priced merchandise and is not applicable towards the purchase of gift cards, the Puerto Rico Charm Bangle, Harry Potter collection, the LIBERTY COPPER collection, CHARITY BY DESIGN, sale or clearance items, and corporate gifting ordersIn stock items only; discount not applicable towards packaging, shipping and handling, or applicable taxesMust log in to your alexandani.com account and enter promotion code at checkoutNo adjustments on previously made purchasesOne time use per customer onlyALEX AND ANI associates are not eligibleOffer cannot be redeemed for cash and cannot be combined with any other offers or discounts

On December 12th notice as to why the order was canceled was sent The one-time use promotion code applied when placing this order was not valid as these were not full priced items Promotion details are listed belowPromotion Details: Receive $off your total purchase, before tax Offer valid at 12:00am ET through at 11:59PM ET at alexandani.com onlyNot valid at any ALEX AND ANI retail and outlet locations, or authorized retail locationsDiscount must be off full priced merchandise and is not applicable towards the purchase of gift cards, the Puerto Rico Charm Bangle, Harry Potter collection, the LIBERTY COPPER collection, CHARITY BY DESIGN, sale or clearance items, and corporate gifting ordersIn stock items only; discount not applicable towards packaging, shipping and handling, or applicable taxesMust log in to your alexandani.com account and enter promotion code at checkoutNo adjustments on previously made purchasesOne time use per customer onlyALEX AND ANI associates are not eligibleOffer cannot be redeemed for cash and cannot be combined with any other offers or discounts

RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . There was no indication that the merchandise in question was not full price at the time the purchase was made. This seems to be a justification made after the fact. Regards, [redacted]

We have reviewed Mr***'s request regarding a broken Love bracelet We suggest a call to our Customer Experience team at 1- [redacted] should be made to further understand details of the retail location referenced

A replacment order for the Footprint pull cord bracelet was sent to [redacted] on 12/and delivered on 12/

On December 12th notice that Mr [redacted] ’s order was canceled was sent Our one-time use targeted promotion code was not offered to the general publicThis promotion code applied was not valid as the reindeer pull cord was not a full priced items Promotion details are listed below We have unsubscribed Mr [redacted] from receiving future email campaignsPromotion Details: Receive $off your total purchase, before taxOffer valid at 12:00am ET through at 11:59PM ET at alexandani.com onlyNot valid at any ALEX AND ANI retail and outlet locations, or authorized retail locationsDiscount must be off full priced merchandise and is not applicable towards the purchase of gift cards, the Puerto Rico Charm Bangle, Harry Potter collection, the LIBERTY COPPER collection, CHARITY BY DESIGN, sale or clearance items, and corporate gifting ordersIn stock items only; discount not applicable towards packaging, shipping and handling, or applicable taxesMust log in to your alexandani.com account and enter promotion code at checkoutNo adjustments on previously made purchasesOne time use per customer onlyALEX AND ANI associates are not eligibleOffer cannot be redeemed for cash and cannot be combined with any other offers or discounts

Procedures on filing a warranty claim are outlined on our website. To process a warranty claim a photo of the item is required. We are happy to assist but require the details outlined on the warranty instructions to be submitted via email. ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** ***

Revdex.com:
I have reviewed the response
submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
When my wife contacted the "customer experience team" at the number she was advised to send an emailI am not going to be calling and getting the runaround any longer from your company.
Regards,
*** ***

We were sorry to learn that you filed a rebuttal to our response to your Revdex.com complaint. We sincerely apologize that you had an experience that was less than positive involving the Cyber Monday free gift with purchase. Our intention with the offer of a free bangle was to show our appreciation for our customers' loyalty and take part in the season of giving. Unfortunately, there were interruptions in the logistics of the promotion. As you have been previously informed via email, you will be receiving your desired settlement of two bangles in the near future

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
This has all been done several months ago and I haven't received a response to the emails that were sent with pictures and information
Regards,
*** ***

RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
As I stated originally the free items with purchase were ordered with additional gifts and since they could not be fulfilled they did not arrive in time for Christmas! The appeasement of $per order was not enough to order anything similar as all bangle styles start at $28, not to mention I would have had to pay shipping unless I ordered over $which I did not need nor want to doThe bait and switch technique used by Alex and Ani was in poor taste and a horrible business practiceIf an item is available while supplies last you cannot continue to run a promotion once it is out of stockAlex and Ani continued to run the promotion and advertise it as such even when supplies were depletedBoth of my order confirmations show I received the free items and they were several hours apart! If they did not have enough items to fulfill the orders then they needed to stop running the promotionOnce the issue arose instead of offering a replacement bracelet in time for the holidays they chose to offer a less then equitable credit and now are offering delivery in Hanuary of the original braceletSeeing that the sale was in November, taking two months to resolve an issue is unacceptable!
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I will attempt an email in next few days
Regards,
*** ***

Our December birthday promotion was a targeted promotion for registered shoppers whose birthdays fell in December. Details of this promotion are listed below. The product ordered did not qualify under the terms of the promotion that was applied to the order. Communication regarding
this was sent on 12/Promotion Details: Receive $off your total purchase, before taxOffer valid at 12:00am ET through at 11:59PM ET at alexandani.com onlyNot valid at any ALEX AND ANI retail and outlet locations, or authorized retail locationsDiscount must be off full priced merchandise and is not applicable towards the purchase of gift cards, the Puerto Rico Charm Bangle, *** *** collection, the LIBERTY COPPER collection, CHARITY BY DESIGN, sale or clearance items, and corporate gifting ordersIn stock items only; discount not applicable towards packaging, shipping and handling, or applicable taxesMust log in to your alexandani.com account and enter promotion code at checkoutNo adjustments on previously made purchasesOne time use per customer onlyALEX AND ANI associates are not eligibleOffer cannot be redeemed for cash and cannot be combined with any other offers or discounts

On December 12th notice as to why the order was canceled was sent.  The one-time use promotion code applied when placing this order was not valid as these were not full priced items.  Promotion details are listed below. Promotion Details: Receive $5.00 off your total purchase, before tax....

Offer valid 12.01.17 at 12:00am ET through 12.31.17 at 11:59PM ET at alexandani.com only. Not valid at any ALEX AND ANI retail and outlet locations, or authorized retail locations. Discount must be off full priced merchandise and is not applicable towards the purchase of gift cards, the Puerto Rico Charm Bangle, Harry Potter collection, the LIBERTY COPPER collection, CHARITY BY DESIGN, sale or clearance items, and corporate gifting orders. In stock items only; discount not applicable towards packaging, shipping and handling, or applicable taxes. Must log in to your alexandani.com account and enter promotion code at checkout. No adjustments on previously made purchases. One time use per customer only. ALEX AND ANI associates are not eligible. Offer cannot be redeemed for cash and cannot be combined with any other offers or discounts. ..

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
Regards,
[redacted]