This guest stained a washcloth with lipstick and a pillowcase with grease from pizzaOur laundry lady made several attempts to remove these stains to no availTherefore, as stated clearly on the registration card this guest signed at check in, she was charged for damage to hotel property and the items were thrown away since we could no longer us them
By law we are not required to have an elevator unless we are a three story building and we are only a two story buildingWe also can not guarantee first floor accommodations unless the guest specifically calls and asks for a first floor room as all of our reservations are based on first come, first serve availabilityIf we don't have one available at the time of check in there isn't anything we can do The screen shot attached also shows that this guest did not check out immediately but stayed for two daysAlso, we did not find any bad smell in their room and the A/C unit in brand new and works perfectlyThe owner as stated there will be no refund
This guest stained a washcloth with lipstick and a pillowcase with grease from pizzaOur laundry lady made several attempts to remove these stains to no availTherefore, as stated clearly on the registration card this guest signed at check in, she was charged for damage to hotel property and the items were thrown away since we could no longer us them
By law we are not required to have an elevator unless we are a three story building and we are only a two story buildingWe also can not guarantee first floor accommodations unless the guest specifically calls and asks for a first floor room as all of our reservations are based on first come, first serve availabilityIf we don't have one available at the time of check in there isn't anything we can do The screen shot attached also shows that this guest did not check out immediately but stayed for two daysAlso, we did not find any bad smell in their room and the A/C unit in brand new and works perfectlyThe owner as stated there will be no refund