CedarPC.com

Review: 1- They listed on their website (here is the webpage: [redacted]) that the operating system is

64 bit. It is actually 32 bit.

2- They state that the keyboard is backlit. It is not backlit.

3- I contacted them on Wednesday November 27th at 1 pm. I am in the 2 day zone from them for [redacted] ground shipping. I told them I MUST have the

computer by Monday night. I was to leave very early Tuesday Dec. 3rd on a business trip. I asked if I ordered immediately would the computer go out the

same day. They said yes. So I selected [redacted] ground for shipping. Friday November 29th(day after Thanksgiving) I contacted them when I had not received

valid tracking info. They said the computer had not been shipped. I explained I had to have it Monday. They said they could send it [redacted] Next Day Air for an

additional $35 and I needed to check with [redacted] to make sure they would guarantee delivery to me by Monday night. I spoke to [redacted] and checked their

website. They guaranteed delivery by Monday 5pm if it shipped from Cedarpc on Friday. I wanted to pay the additional charge with a credit card. They said

they only took [redacted] payments. At 1:15 they said they would send the payment request via [redacted] very soon. I called an hour later when I had not

received the request. They said they would send the request. 45 m=minutes later I still did not have the request. They told me the shipping cut off was

4:30. They would get me the request immediately. I received the request at 4:11 and paid it at 4:18. I called them and they said they had received the

payment and assured me the computer would go out Friday. On Monday I checked the tracking info and all it said was that a label had been created. I

called them and they said it had not gone out Friday. They said it had just gone out(Monday). I explained that would arrive after I needed it and requested a

refund of the additional $35 shipping. They would not refund it. 3 times I tried to get a refund and they admit they messed up, but would not refund it. I

want the $35 back in shipping and an additional $65 since it is not as advertised. I also made them aware that their online ad for the item was incorrect

and they showed no interest in checking it or seeing if the other 8 computers they show in stock matched their ad.Desired Settlement: $35 refund for additional shipping & $65 refund for not as advertised.

Business

Response:

Our website clearly shows that we need 48 hours or 2 business days to process your order, excluding holiday and weekends. Your order was placed on Wednesday after the cutoff date, so next day would be on Tuesday which you received.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

First: That is why I called you! On Wednesday I was told the package would ship the same day that is why I chose ground and not next day air. It was based on what your rep told me. On Friday when I called to inquire why it had not gone out I was then told I could have it by Monday(the absolute latest I could receive it in time for my biz trip) if I paid an extra $35 for [redacted] next day air saver. Again you did not ship it when you said it would and it arrived late. So you should instruct your customer service reps to tell people that items will ALWAYS take 2 days processing . THE FACT IS YOU TOOK MY $35 ON THE GROUNDS THAT I WOULD RECEIVE THE PACKAGE MONDAY. YOU FAILED TO GET THE PACKAGE TO ME ON MONDAY. IT WAS YOUR FAULT, NOT [redacted]'S FAULT. You can't tell a customer 1 thing verbally and then fall back on your web site policies. That is misleading and unethical

Review: I purchased an iPod Touch for my son's birthday. It was defective when it arrived. I submitted a request for an exchange. I was required to pay shipping to return it, plus another $10 for an "upgraded" version (which I didn't ask for) and they finally sent another one. This one worked at first, but 35 days after receipt, the backlight no longer works. I called for assistance, and was told that it was "out of warranty", so I could either pay them $100 to fix it, or $200 to buy another one. I understand their warranty is 30 days, however their flat refusal to provide any assistance or level of customer service is unacceptable. They sent me two defective products and now refuse to provide assistanceDesired Settlement: I do not trust this company, therefore I would like to be able to return the item for a full refund.

Business

Response:

Hello,

As per as phone conservation, we have the 30 Day warranty for all of our refurbished item as stated in our terms & conditions which you had agreed to when you purchase this item; therefore if you did not purchase an extend CedarPC warranty anything after the 30 day is no longer cover until our 30 day warranty policy.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

They clearly have deceptive business practices. The first item they sold me was broken when I got it. They made me pay extra for an equivalent replacement. This one broke immediately after the 30 days was up. They refused to provide any assistance at all, telling me I have to pay another $100 for them to "fix" it again, or buy a new one. I don't recall them ever offering me any extended warranty. They are selling defective merchandise and leaving the customer helpless.

Regards,

Business

Response:

Our website clearly states the terms and conditions being 30 days. Customer was clearly outside those terms and conditions so his request was denied.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Their response clearly shows how they value their customers and how they treat them. They still have not offered an explanation as to why I had to pay to ship back the first defective item and pay extra money for an identical replacement. When the replacement broke just days after their "30 day warranty", their rude and outright refusal to provide any measure of assistance outside of just asking me for a lot of money is completely unacceptable. I would like to return the damaged item and get a refund. I will even pay to ship it back to them. They can then do with it as they please.

Regards,

Review: I ordered a computer for my father. It did not work. The computer was taken to a professional and they said that the RAM was installed in the incorrect location. It cost him $79 to have this done. My father is disabled and did not get the computer out of the box until later the next day. Cedar PC policy of they will pay for return shipping if they are notified within 24 hrs. is ridiculous. Specially if they shipped something that did not work. My father did contact them to tell them it didn't work but the person he spoke to was very rude, telling him to fill out some type of form online. He explained to the guy that he couldn't because the computer didn't work. They were very unwilling to help. All he was asking was for his $79 refunded. He has proof of repair done.Desired Settlement: Refund the $79 that was paid to have the computer fixed that they sent out not working.

Business

Response:

Per CedarPC's terms and conditions, when a computer is taken to a third party repair facility without prior authorization, it will not be reimbursed. We do offer 30 days warranty on our products and if you were to send back the computer, we would issue a full refund or replacement on the computer.

Review: I ordered a product offline and and used my pay pal account. I only have one address in there. They shipped it to the wrong address. I asked them for a full refund and they said they would not. They are giving a partial refund and will not refund me the shipping.Desired Settlement: I want a full refund and the refund of my shipping.

Business

Response:

Hello,

Review: On Feb 1st I ordered a Kindle Fire from this company. It stated that there was a scratch but it didn't effect the screen. When I got it the crack quickly spread, and also stopped charging after a week. On the 20th I filed a report asking for a refund. I sent it in and followed instructions. To this day I have yet to see a replacement or a refund. I returned it well before the 45 day period as the refund/return polict stated, and mailed it out on Feb 22nd within 10 days of the RMA stated. below are the details. I would like a total of $86 refunded immediately. [redacted]Feb 1, 2013 00:29:59 PSTTransaction ID: [redacted]Hello [redacted],You sent a payment of $86.00 USD to CedarPC Inc([redacted])It may take a few moments for this transaction to appear in your account.MerchantCedarPC Inc[redacted]Instructions to merchantYou haven't entered any instructions.Shipping address - confirmed[redacted]United StatesShipping detailsThe seller hasnt provided any shipping details yet.DescriptionUnit priceQtyAmountAmazon Kindle Fire 8 GB TabletItem# [redacted]$75.00 USD1$75.00 USDSubtotal$75.00 USDShipping and handling$11.00 USDTotal$86.00 USDPayment$86.00 USDCharge will appear on your credit card statement as "[redacted]CEDARPC INC"Payment sent to [redacted]Invoice ID: [redacted]Your RMA Number is [redacted] Hello, Please ship the item back to us for us to process the exchange.RMA Instructions:In order for CedarPC to effectively process your RMA request it is essential to include everything the product(s) shipped with. This may include but is not limited to: manuals, software, cables and the original retail packaging. If accessories are not included, you will be charged for it.All returned parts must be packaged in anti-static packaging and contents should be protected for shipment. Any parts returned with cosmetic defectDesired Settlement: Since it has been so long since the promised return I want an immediate refund of $86 to the card they processed

Business

Response:

Our RMA instructions were very clear, you have to send the kindle back in order to receive a refund/replacement. We never received your kindle back during the RMA timeframe, so we are unable to process a refund or replacement.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

it was in fact sent back, and the info has been provided to you about the return. keeping returned items and not following through is a total scam, and theft1

Regards,

Business

Response:

Hello,