Center for Natural Healing

Dear *** ***,
I would like to formally apologize regarding the accounts receivable letter Ms*** receivedWe were undergoing a change of management at the time and it appears her payment was inadequately recorded
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We have reconciled her account
We apologize for any misunderstanding that occurred during her initial visit as well, regarding prices and proceduresPlease let us know if you have any questions or require any further actions steps
Sincerely,
Rhonda G***
Administrative Assistant
Center for Natural Healing
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Initial Business Response /* (1000, 5, 2014/06/11) */
Dear [redacted],
I am sorry that you were not happy with our services or treatments, and that our administrative team did not serve you better.
Please accept the refund that I mailed out to you.
Aloha,
Dr. [redacted]
Initial Consumer...

Rebuttal /* (2000, 7, 2014/06/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Dr. [redacted] sent me the refund I requested.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, I reserve the right to reopen the complaint should this business make another "clerical error" and attempt contacting or sending false billing again.
Sincerely,
[redacted]