Thursday, January 28, [redacted] ***Revdex.com Corporate Office [redacted] *** [redacted] ***In response to a complaint submitted to you on 1/22/and received an ID of [redacted] .Complainant purchased "Residential" Class service with stated speeds of 4MB down and 1MB up, however speeds up to 6MB down and 2MB up are provided to "Residential" Class customers at no additional charge.It appears customer is attempting to run mission crucial applications more suited to our "Business" class of service where four layers of priority and public IP addressing is possible yet I would still have doubts about how well a VOIP phone connected via VPN to a server located in Munich Germany would work.The load on our system usually peaks around 11:30pm each night, the highest load so far being about 32% of total capacity.In summary, it appears customer is attempting to use our low cost Residential Class service for applications for which it was not designed.Thank you for the opportunity to respond, any further questions please feel free to write or call.Sincerely, [redacted] **System Engineering and designCentral Link Broadband [redacted]
Thursday, January 28, 2015[redacted]Revdex.com Corporate Office [redacted]
[redacted]In response to a complaint submitted to you on 1/22/2015 and received an ID of [redacted].Complainant purchased "Residential" Class service with stated speeds of 4MB down and 1MB up, however speeds...
up to 6MB down and 2MB up are provided to "Residential" Class customers at no additional charge.It appears customer is attempting to run mission crucial applications more suited to our "Business" class of service where four layers of priority and public IP addressing is possible yet I would still have doubts about how well a VOIP phone connected via VPN to a server located in Munich Germany would work.The load on our system usually peaks around 11:30pm each night, the highest load so far being about 32% of total capacity.In summary, it appears customer is attempting to use our low cost Residential Class service for applications for which it was not designed.Thank you for the opportunity to respond, any further questions please feel free to write or call.Sincerely,[redacted]System Engineering and designCentral Link Broadband[redacted]
Thursday, January 28, [redacted] ***Revdex.com Corporate Office [redacted] *** [redacted] ***In response to a complaint submitted to you on 1/22/and received an ID of [redacted] .Complainant purchased "Residential" Class service with stated speeds of 4MB down and 1MB up, however speeds up to 6MB down and 2MB up are provided to "Residential" Class customers at no additional charge.It appears customer is attempting to run mission crucial applications more suited to our "Business" class of service where four layers of priority and public IP addressing is possible yet I would still have doubts about how well a VOIP phone connected via VPN to a server located in Munich Germany would work.The load on our system usually peaks around 11:30pm each night, the highest load so far being about 32% of total capacity.In summary, it appears customer is attempting to use our low cost Residential Class service for applications for which it was not designed.Thank you for the opportunity to respond, any further questions please feel free to write or call.Sincerely, [redacted] **System Engineering and designCentral Link Broadband [redacted]
Thursday, January 28, 2015[redacted]Revdex.com Corporate Office [redacted]
[redacted]In response to a complaint submitted to you on 1/22/2015 and received an ID of [redacted].Complainant purchased "Residential" Class service with stated speeds of 4MB down and 1MB up, however speeds...
up to 6MB down and 2MB up are provided to "Residential" Class customers at no additional charge.It appears customer is attempting to run mission crucial applications more suited to our "Business" class of service where four layers of priority and public IP addressing is possible yet I would still have doubts about how well a VOIP phone connected via VPN to a server located in Munich Germany would work.The load on our system usually peaks around 11:30pm each night, the highest load so far being about 32% of total capacity.In summary, it appears customer is attempting to use our low cost Residential Class service for applications for which it was not designed.Thank you for the opportunity to respond, any further questions please feel free to write or call.Sincerely,[redacted]System Engineering and designCentral Link Broadband[redacted]