Century 21, Inc.

Revdex.com,We have asked our *** *** Manager *** *** to call *** *** asap. She would like to apologize for the bad experience. Our team member was attempting to sell the item at its correct price to prevent a loss. The employee should have been more
patient and asked for a Manager to help. Laurie wants to hear what happen first hand so she can follow up properly and will make this up to *** ***. We value every guest and want them all to enjoy their shopping experience at our stores
*** ***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com,
Please apologize to [redacted] on behalf of C-21.  Our Corporate Guest Service division was investigating this claim and needed to work with the fulfillment facility and the currier to establish what happened before responding.  They determined today the item was not delivered...

and immediately processed a credit to her credit card account.  They also reached out to [redacted] and asked if she would like us to repurchase and reship the item if she still wants it.  [redacted] can reach out to our [redacted] if she has any more questions ([redacted]).  [redacted] sent her an e mail today. 
[redacted]

Revdex.com,
Please apologize to [redacted].  Unfortunately packing errors do happen occasionally in our busy stores.  The store follow up should have been better when she called and we appreciate the time she took to highlight the problem.  We credited [redacted]'s account today...

(8-*-14) for the $17.97 item.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I would like a refund for my item.  I did hear from [redacted], but I told her almost a week ago that if they were available to send the item, she told me that they were limited in size.  I told her if she didn't have my size to REFUND me my money.  I had not heard anything else from [redacted], until this current email from the Revdex.com.  On 10/**/14, I sent [redacted] an email requesting a FULL REFUND, because it's been well over a month since my initial order, then over a week since her response and still I have not received my order.  I would just be better off with a refund, then I will not be ordering from the store again.
[redacted] [redacted]
[redacted]
[redacted] [redacted] [redacted]  [redacted] [redacted]
[redacted]
[redacted]
[redacted]
**
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com,
 
Our reputation is everything and we are disappointed [redacted] was disappointed with the value of her purchase.  We worked carefully with our Buyer, who confirmed the correct MSRP was used on the price ticket on this particular item.  The price tickets are set when we purchase the merchandise not continuously monitored and updated if the vendor decides to start marking items down deep into the season. We also went to [redacted]’s website and saw the jacket is being sold for $245 but clearly advertised the current price is a marked down price of 40% off the original price of $410 (note: even higher the MSRP we used).  I will attempt to attach a photo of what we found on the [redacted] website to confirm.  Once again we apologize for the misunderstanding but deny we advertise falsely.  
 
Sincerely,
[redacted]

Revdex.com,Please offer our apologies to [redacted] for his bad experience.  Our [redacted] who was properly enforcing our policy should have executed explaining our policy more politely.  We have instructed the Store [redacted]s from the downtown NY Store to make the exception to make up for the bad...

experience.  Please have [redacted] ask for the Store [redacted] on duty when he enters our store who have the authority to allow our registers to process a return this old.  They will take the wallet back as long as it is in proper selling condition and not used.  Thank [redacted] for taking the time to file this complaint and hopefully this satisfies him.[redacted]

Review: Hello,

I'm in C21 online store to buy the Elizabeth Arden Ceramide Premiere 4-Piece Moistur item #: [redacted] order Number:[redacted].

After receiving these products to see they are expired products, these products are produced in 2012, the use of these expired products will be hazardous to my health.Desired Settlement: Please give me a refund

Business

Response:

Revdex.com,

We are currently investigating this issue. In the interim our Corporate Guest Service Manager ([redacted] or ###-###-####) will reach out to apologize to the guest and ensure corrective action is taken immediately.

Sincerely

John F[redacted]

C-21 Director

Review: I purchased a suit for $220 and had it Taylor ed and then realized a few loose strings. I contacted them via email and they responded a week later saying that I cant return it due tot he fact that I altered it but will give me my compensation then asked me for some info from the receipt which I gave them. I understand that they cant take it back but they never got back to me. I think that's horrible customer service the original delayed response and the lack to help now!Desired Settlement: I just want a refund or at least a gift card !

Business

Response:

Revdex.com,

I spoke to [redacted] today. He explained he purchased a suit where the jacket had a pull in it. I explained that we offer a 10% discount on a slightly damaged item if the guest still wants the merchandise or remove and salvage the merchanise once noticed to avoid selling damaged items. [redacted] stated he wish he had noticed the pull when he was buying the suit. I told him 10% would have been around $25. He agreed to accept a $25 gift card that we will mail to his home today. This compliant is resolved.

Corporate Director

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Order placed 01/**/2015, never received. No shipping information provided.Desired Settlement: Deliver the order in the next three days, or, provide me with a full refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Delivery of product, for which I originally filled a complaint, has been received, however, another one has gone missing, never received. -Sent to Miami, FL instead of Illinois.

Review: I placed an order online at [redacted], an online division of Century 21 department stores on May [redacted]. Among the items in the order is a beach towel. I looked through each of the items without taking it out of its original packaging when I received the order on May [redacted]. Upon inspecting to see if all my items arrived, I discarded the box and the invoice that same day. On June [redacted] I took the beach towel out of its original wrapping to pack in my luggage, upon opening the towel to my horror I noticed a yesterday noticed a security tag attached to the towel. How can a stock associate be so careless as to not remove a security tag for an online order is beyond me. As soon as I saw the tag I immediately contacted Century 21's customer service to inform them. I got someone on the line a rep who did not provide me his name and even worst, did absolutely nothing to resolve the issue. In fact, he appeared as though he could not comprehend what I was saying. I decided to call back the next day and then maybe speak to someone who did know what they were doing in order to resolve the issue. The following day I spoke to a CSR who stated her name was '[redacted]' only after asking her for her name. I told [redacted] about C21's negligent error involving non removal of the security tag, upon which she didn't provide me with any useful options and even stated "there is nothing I can do". [redacted] was very unprofessional and uncaring. As a result I ask to speak with a [redacted] stated the [redacted] "is on vacation." I then asked to speak with the acting [redacted] on the floor of which she stated "there is no [redacted]." How can Century 21 leave a security tag on one of their items for an online order and then fail to provide resolution? This is the first time I have to deal with a problem like this from any retail store. Upon asking a series of questions to get [redacted] to do her job and actually make an attempt to resolve the issue, [redacted] told me to walk into a Century 21 store location (without even having a receipt as this was an online order) and she expects me to walk into a Century 21 department store which is exceedingly far from where I live, and then risk being detained for possible theft due the security tag sending of the buzzer at the entrance? Furthermore, this is the first time this has ever happened to me at any store be it online or in store where a security tag has not been removed and this just goes to show the careless nature of Century 21's stock associates. And as I stated before a security tag also implies that an item has been stolen. C21 as a business did not think this through when they delivered the items to me nor did they use better judgment with 'handling the issue' with the careless attitude from both csr's and failure to get me to speak with a [redacted].Desired Settlement: I am seeking a refund for the towel as the product did not come as advertised with a security tag still attached. And I would like Revdex.com to document this complaint so others can learn from my experience and hopefully avoid this ordeal.

Business

Response:

Tell us why here...Revdex.com,Please apologize to [redacted]. Leaving the security tag on is obvious an error by our team member packer that is not our normal practice. We will send out another towel today with paid postage materials to mail back the original towel so she does not have to visit one of our bricks and mortar stores. We will credit her account immediately and also send her a $25 gift card as a small token of apology for our mistake. We also are working with our Corporate Guest Service Team to ensure they offer a more superior level of guest service assistance. Again please apologize to [redacted] and thank her for composing this complaint. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Business

Response:

Tell us why here...Revdex.com,Unfortunately the same exact towel sold out so a credit was processed to [redacted]s account. The gift card was mailed via [redacted] can call me directly if both these promises are not met. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I ordered a very expensive coat onilne through the c21stores.com website for my husband's birthday. I ordered this on a Thursday and didn't get a notification that I had input my phone number incorrectly until the following Monday. I got the notification via email and it said I could email back or call their customer service number. I emailed back and asked for confirmation that everything would be fine now that I corrected the phone number. That was also Monday. By Wednesday I still had not heard back so emailed again. I also decided to call the customer service phone number. I stayed on hold over well over any hour - just to change a phone number. I don't know if they only have 2 people working on their phone lines but that is a ridiculous amount of time to be waiting. I also wanted to note that in the email that first came through after initially placing the order, they gave me a tracking order and said I could track it online. After following the link it makes you "sign up" so I did. After signing up, it told me I didn't have any pending orders. There's also no way to lookup an order number without signing up. Very poor customer service and NOT using 21st century tools that other competitors have. I will never order from here again.

Review: I had experienced rudeness and other unacceptable behaviour from employees such as cashiers and stock clerks several times at the downtown location of this business. I complained to managers/ supervisors in person, as well as via the company's website at least once, and, most recently, via Twitter and email.

After the most recent negative experience (being spoken to v rudely by a fitting-room attendant on the evening of Wed., * Jan., at the above location), I rang the store the next day and left a message with one Chad D[redacted] for a manager to ring me back.

Upon receiving no phonecall or other contact, I sent a general Tweet to [redacted] and was asked to send them a Direct Message with my email and other information after they replied to my Tweet, claiming not to know "whom [I was] asked to contact" on ** Jan. Not until ** Jan. did I receive an email from some Nancy K[redacted], asking me for a description of the issue, which I had already provided to Mr. D[redacted].

Nevertheless, I provided K[redacted] with a detailed description of the incident, as well as a warning of the consequences that would follow if the matter was not handled to my satisfaction. I have since heard nothing.Desired Settlement: I want, as I informed K[redacted], an apology for the way I was treated/ spoken to and having my time wasted by having to contact multiple individuals, as well as a detailed plan of how they plan to prevent such issues in future.

Business

Response:

Revdex.com,

We worked on this for a couple of days and have determined the incident to took place in [redacted] store. Store and Corporate Guest Service representatives have called [redacted] who are handling the complaint.

Sincerely,

John F[redacted]

Corporate Director

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

First, I've been trying to establish contact with a Nydia B[redacted] (sp?), Loss Prevention Manager, who contacted me over a week after I originally shared the details of my complaint with Nancy K[redacted], Guest Service Ecomm (?); I have rung the store the past two days (** and ** Jan.) and been told on both occasions that Ms. B[redacted] was not in, though I had been assured that she would be. This matter is obviously not important to the C21 corporation, which will henceforth lose me as a customer.Secondly, I made clear from the start that the incident in question took place at the [redacted] store; as well, my last name is spelled "[redacted]," and my title is "Dr.," not "Ms."

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:As I made clear in my prior reply, I was left *one* voicemail message last month (January) by Nydia Barbarisse, Loss-Prevention Manager; I rang the store several times in January and attempted to speak to her but, each time, was told that she was not in that day (this was after being assured the prior day that she would be there). I also received and replied to a few email messages from Nancy K[redacted], whose job title I don't know (corporate customer service); however, despite her repeated assurances that C21 cares about every customer's experience, and my recommending that she email me whatever questions she had and informing her that I'd been unable to speak with Barbarisse,the conversation went no further. I know of no other attempts by this business to contact me; I have voicemail on my mobile and had shared my email address, which should have been utlised if phone contact, as these liars claim, wasn't effective.Since all the above led nowhere, I intend to waste no more time on this matter or business and I have prohibited anyone from C21 from contacting me in any manner for any reason. I am also, as should be expected, never patronising C21 again and discouraging everyone I can in every way I can find from doing so. They should also learn to spell and proofread: if they want to convince me that my business and experience matter to them, they should at least spell my last name correctly.You may close this case; however, this "solution" is not satisfactory, as might also have been expected.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

No response requested

Review: Purchased shoes from Century 21 store #30 in [redacted] July *, 2015. I bought the shoes as a birthday gift for my daughter (her birthday is 7/**), she lives in another state. The shoes did not fit, so by the-time I got them and returned them to Century 21, I was told that I would only receive the sale price which was $4.95 or 90% off the original. I went to the area where the "Nine West" shoes were displayed and they were still $49.99. I misplaced the receipt, but my bank statement showed that I spent $290.72. I took pictures of all the shoes and all the Nine West were $49,99. The shoes were never worn. I would like to get a refund but will settle for a credit. I used my [redacted].Desired Settlement: A refund to my [redacted] or at the very least, a store credit. Will provide my card number if advised to do so. Thank you. [redacted]

Business

Response:

We had our Long Island C-21 Store Manager (Rocco M[redacted]) call [redacted]. He explained our employees were following policy that is communicated clearly to our guests but would work with her. He made the exception for [redacted] and gave her the credit she wanted. This matter has been resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On August **, 2013, I placed order [redacted] with Century 21. As of September **, I still have not received my order. My requests to customer service for updates and later on, a full refund, have been dealt with inadequately. I was cc'ed (intentionally or otherwise) on the internal correspondence, which frankly, C21 should be embarrassed and horrified for customers to see. I was addressed directly about 2 times. No one ever provided me with updates and I have had to chase and follow up with customer service every single time. Customer service is now denying my request for a full refund because they seem to have lost my order, which was delivered to the incorrect address. My correspondence with customer service is detailed below -- August **: Order totaling $428.76 was placed and confirmed. September *: [redacted]) emailed me to let me know that there was an issue with my credit card. September *: I cleared the fraud protection alert on my card and asked [redacted] to reprocess the order. In the same email, I noted that due to the delay in processing, I'd like to change the shipping address -- I was traveling abroad and wanted the package delivered to my apartment in Manhattan, where a doorman would be there to collect the package. The order should not have been processed without the address change - they were in the same email. September **: While abroad, I received an email notification from UPS stating that the package was being shipped to the original shipping address. On that same day, I emailed [redacted] to say again, that I did not want the package delivered there and that I had requested an address change in my last email to him. [redacted] did not respond to me directly, but instead cc'ed me on his email to Operation Coordinator [redacted] sent an email out to a group of 6 staff members requesting someone follow up with the address change. At the time, the package had not yet been delivered. After [redacted] sent out the request to the team, I did not receive an update. I assumed the address change issue had been handled appropriately. September **: I checked the UPS tracking number and saw that the packages were delivered to the original shipping address and left by the front door. I do not understand why two packages would just be left out on the street. I emailed [redacted] to ask for a status of my order, since it had been delivered to the wrong address. She sent out another email to the team, that I was cc'ed on, to see if anyone had actually requested the address change. One of the team members, [redacted], responded that an address change could not be made after the packages were already delivered. Out of the 7 C21 staff on that email, no one seem to have followed through with my requests or knew what was going on with the order. A few emails later, [redacted] said that she would arrange for the packages to be picked up and delivered to the correct address. No updates from anyone after that email. September **-**: Back in New York, I called customer service several times and was transferred to a few different departments. Because the order is noted as delivered in the system, no one was able to assist me. I did leave several messages requesting a call back. I never received any calls back. During this time, I also filled out a contact form online and emailed [redacted] directly to request assistance with my order. September **: [redacted] sent out an email to [redacted] requesting an update with the order so she can process a refund. I was cc'ed on the email. [redacted] stated that the packages had not been returned by UPS. [redacted] sent out a general email asking "someone to call UPS." It was glaringly obvious that no one at C21 knew what was going on with my order, and on that day, I sent the team another email strongly stating that I wanted a full refund. September **: [redacted] responded that I could not get a refund until they were able to track down the package. September **: I replied to [redacted]'s latest email, which included 10 C21 staff members. In part, I wrote: "While I understand C21's policy to not offer a refund until the package has been received -- I have provided customer service with timely, accurate information throughout every step of the way. I have gone above and beyond in terms of initiating and maintaining contact while abroad, when this should have been the responsibility of you and your customer service team. I hold no responsibility in the package being delivered to the wrong address, left outdoors by UPS or its current whereabouts (which no one seems to know). I want a refund. I have not received what I paid for and I want my $428.76 back. It is as simple as that. And while I understand you have procedures in place, I do not believe that applies in my particular incidence (as clearly outlined above) because that was C21's responsibility to support and respond to its customers and I did not get that support. If you are not in the position to make a decision regarding the refund, please let me know who I need to speak with. Because this is beyond disappointing. It is unprofessional and the very least C21 can do at this point, nearly one month after my order, is to issue a refund without further wasting my time and energy." As of September **, I have not received any response -- no call, no emails, no apologies. I am a loyal C21 customer and have been for about 15 years. What has happened with this order is unprofessional and C21's inability to provide simple, straight forward customer care is beyond ridiculous and frankly, infuriating. If C21 loses a package because they delivered it to the wrong address, they should fully refund the customer. In addition to a full refund, I want additional settlement / compensation for the time and energy I've wasted dealing with this issue from abroad. I can be reached via email as I have just left New York last evening (I've already made customer service aware of this and how I can be contacted).Desired Settlement: Full refund for non-delivery of Order [redacted] and additional compensation for C21's repeated failure in responding to this issue -- an issue customer service itself created, despite clear, timely and accurate information from the customer.

Business

Response:

Revdex.com,

We reviewed [redacted]’s complaint and agree with her the problem could have been handled better. The initially delay was due to a problem with her form of payment that was communicated to her. This prevented the sale to be completed systematically and seamlessly like the majority of orders. Once we were able to process payment on her credit card, our Team Member who sole desire was to help her fulfill the order unfortunately did fail to properly record a switch of mailing address request by [redacted] before the merchandise was shipped. Our Corporate Guest Service Team attempted to be completely transparent by including her on an internal dialogue basically to show her we were making an effort to find her merchandise so we could refund her money. It’s a basic E Commerce standard practice to not credit a customer’s accounts until you received the merchandise back. We agree with [redacted] that the communications should have not included her e mail address. Her criticism is fare and we appreciate the call out where we have already made changes to ensure we respond quicker and more concisely to our customer’s inquiries in the future.

We are still working with the currier to attempt to recover the merchandise from [redacted]’s Woodside address where it was delivered. We are not going to make [redacted] wait any longer and processed a full refund today to her credit card. We also will be sending a small loyal customer appreciation gift card to make up for the delay.

Sincerely,

Director

###-###-####

Review: On 9/**/14, I ordered three items from the Century 21 Department Store. I paid for all of the items in FULL, and waited for the items to be delivered (this was not my first time ordering from this store so I thought they were trustworthy and I never had a problem in the past). I waited and two of the items were delivered to my home, and in the shipping label it stated that I would be receiving the third item separately. However, I NEVER RECEIVED THE THIRD ITEM. I have tried multiple times to contact the company customer service to no avail. When I called the company number to speak with someone at the sales end, a customer service rep answered, but when I told him my issue, he told me he couldn't help me and switched me somewhere else and I was not able to contact anyone. I called and wrote a letter, but I still did not get an answer. The item that I ordered was $24.99 plus tax, but I never received it. Please help me as I would like to receive a refund since I never received my order.Desired Settlement: I would like a refund because I never received the item. The company could not be contacted and I had not heard anything from my order from the company. I would like a refund, as they took my money and I never received anything.

Business

Response:

Revdex.com,

Please apologize to [redacted] on behalf of C-21. Our Corporate Guest Service division was investigating this claim and needed to work with the fulfillment facility and the currier to establish what happened before responding. They determined today the item was not delivered and immediately processed a credit to her credit card account. They also reached out to [redacted] and asked if she would like us to repurchase and reship the item if she still wants it. [redacted] can reach out to our [redacted] if she has any more questions ([redacted]). [redacted] sent her an e mail today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I would like a refund for my item. I did hear from [redacted], but I told her almost a week ago that if they were available to send the item, she told me that they were limited in size. I told her if she didn't have my size to REFUND me my money. I had not heard anything else from [redacted], until this current email from the Revdex.com. On 10/**/14, I sent [redacted] an email requesting a FULL REFUND, because it's been well over a month since my initial order, then over a week since her response and still I have not received my order. I would just be better off with a refund, then I will not be ordering from the store again.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Revdex.com,

Our reputation is everything and we are disappointed [redacted] was disappointed with the value of her purchase. We worked carefully with our Buyer, who confirmed the correct MSRP was used on the price ticket on this particular item. The price tickets are set when we purchase the merchandise not continuously monitored and updated if the vendor decides to start marking items down deep into the season. We also went to [redacted]’s website and saw the jacket is being sold for $245 but clearly advertised the current price is a marked down price of 40% off the original price of $410 (note: even higher the MSRP we used). I will attempt to attach a photo of what we found on the [redacted] website to confirm. Once again we apologize for the misunderstanding but deny we advertise falsely.

Sincerely,

Review: On April * I received my order [redacted] D&G DOLCE & GABBANA Silver-Tone & Brown Leather Watch. When I opened the box I was shocked by the condition and quality the item came in!

1. There were no any protection films as they should be on any brand name watches

2. As a result - there are scratches on the top surface and on the winder!

3. There was NO ANY manual and any other documentation, warranty or certificate of authencity in the box! The box watches came in is not signature (original), there is no any D&G brand name on it! There is no even a Model number on the watches, there is no ANY indication of the Model name or number, nowhere!

I made some searches and found out that this is DW0841 Model. This D&G watch should supplied in the official D&G packaging (official white and black gift box with D&G labels in the black sack with the label as well), along with instruction manuals and official 2 year guarantee!!! Nothing I got from this!

4. Even this cheap box that they sent me was dirty inside!

5. There is no any indication or evidence that the watches are authentic.

I was going to send them back and buy them from the store directly but I was told by c21 associate that everything was sold out and there was a possibility that just 1 left in Paramus. I don't want to make another online purchase cause I am not sure that I would receive them in a better condition that they have already sent to me (( There is no way I could get to Paramus since I have infant twins and don't drive a car.

So all that I was offered by c21 CS was only 10% off.

If I have ordered them as a gift I would returned them immediately. But I purchased them for myself and they seem to be working so far. I cannot get an exchange in C21 store, so it seems fair to get 70% off discount taking into account not "brand new" condition of these watches and lots of questions about their authenticity. I'm a c21 Platinum loyalty Member with long history of purchases in stores and online and have never faced anything like that. It seems to me that I have a fake or used watches.Desired Settlement: 1) getting an OFFICIAL packaging of this DW0841

Model from C21, including official white and black Dolce & Gabbana

gift box with D&G labels, in the black sack with the labels as well, along

with official instruction manual and full 2 year guarantee

2) getting a fair amount of partial refund from the

seller along with ?21 gift card by way of apology, taking into account

condition of the item I got, their inability to provide me an exchange in a

store and constant ignorance and devil-may-care attitude from Century 21

Customer Service (since April * when I first time called them and asked then to

be contacted by a [redacted], nobody has ever called back or emailed me or show

in any other way readiness to help and solve this problem)

Business

Response:

Revdex.com,

We reviewed [redacted]'s complaint from the Corporate Office. We agree that C-21 should not be sending watches with scratches on them. Reviewing notes from her correspondence with our Corporate Guest Service displayed we suggested she return the item immediately for a full refund if she is not satifisfied or be granted a 10% credit that is an industry standard for items that get damaged while in transit. We do stand by the authenticity of the merchandise but unfortunately do not have a certificate of warranty available to send for this style and apologize for not meeting her expectations.

There was an internal dialogue about [redacted]'s complaint before this Revdex.com complaint was received by this office. It is our aim to satisfied every client and we always look to improve our service. We appreciate [redacted] taking the time to explain her expectations so we can better satisfy our clients. She has turned down the 10% discount offer. We will process a refund once we receive the watch in a store return or she can mail it back to our E Commerce Return Center. We have applied a $25 loyalty dollar balance on her C-21 loyalty account today for this inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On 9/**/15 I went to customer service to return some merchandise that I had purchased on 9/*/2015. When I got to the cashier she noticed some items that I had that were different to the sales receipt. I was told that I had not been charged for the items in question. I mentioned to them that I had noticed that the cashier had rang 2 items with the same tag since there was an issue with the tag for the items. They did not believe me, and I felt as I was being accused of stealing. I asked for the original purchase to be reviewed. After one hour and 15 minutes, they realized that I was telling the truth AND NO ONE EVEN BOTHERED TO SAY THAT THEY WERE SORRY. I spoke to a supervisor Alba E[redacted] who told me I could wait further to get a $10 voucher, and when I mentioned it was an insult, she just told me that my options were to take it or not. I was supposed to hear back from William H the overnight store manager but he never called. One week passed, and I got a call from Annie B[redacted] who promised on the phone to call me back, but to this date never returned any of my 6-7 messages.Desired Settlement: I am one of Century 21 VIP/loyal customers, and it was insinuated that I had not paid for merchandise, that I had stolen it. I want to be compensated for the time the company made me waste, and their allegations and poor customer service.

Business

Response:

We apologize for the bad experience. We have forward your complaint to the Store Manager Paul K[redacted] (Alba, Annie and William's boss) who will contact you directly. Thank you for taking the time to compose your complaint. We value every customer and Paul will work it out with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They called me Friday during the time I was at work, and have not contacted me again today.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I spoke to the business manager and he said he would call me back.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Passed on your message to our General Store Manager Paul K[redacted] who will reach out to you again. Sorry for the delay.

Review: I bought 3 wool scarf from c21stores.com on 12/**/2015 ,

Order number is [redacted] and tracking number is [redacted]

I have waited for a long time, however the delievery information was never updated. I asked them several times to explain the issue, but have never received any feedback by nowDesired Settlement: Resend my goods or refund .

Business

Response:

Revdex.com,

The shipping records for the 3rd party shipping vendor details the order has been delivered. Our Corporate Guest Service Manager Nancy K[redacted] or ###-###-####) will be contacting the guest to ensure this matter is rectified. She will apologize for the delay and inconvenience.

Sincerely,

John F[redacted]

C-21 Director