December 28, 2015Dear [redacted] ***:We are disappointed to hear of a complaint against our company summited to you on 12/14/Century-All-Elite, Inccontinues to strive to not only meet all of our customers expectations but to ultimately exceed them.The (return of) or (not to return) a rental deposit is NOT up to Century-All-Elite, Inc.'s, discretionIt is solely up to the Landlord/Owner of the propertyWe do not receive any of the forfieted deposit.We disagree with the facts stated in the customers complaint.1) The customer was informed in writing and signed a deposit agreement prior to paying the deposit to take the home off the market and therefore the deposit was not refundable for this reason.2) We never promise any customer a refund, however if the property is rerentedquickly we would hope the Landlord/Owner would return the deposit or at least a portion of the depositThe property is still not rerentedAgain this is not Century-All-Elite Inc.'s decision it is up to the Landlord/OwnerAnd again, Century-All-Elite, Incdid not receive any of the forfieted deposit.Thank you, Joseph TPresident
December 28, 2015Dear [redacted] ***:We are disappointed to hear of a complaint against our company summited to you on 12/14/Century-All-Elite, Inccontinues to strive to not only meet all of our customers expectations but to ultimately exceed them.The (return of) or (not to return) a rental deposit is NOT up to Century-All-Elite, Inc.'s, discretionIt is solely up to the Landlord/Owner of the propertyWe do not receive any of the forfieted deposit.We disagree with the facts stated in the customers complaint.1) The customer was informed in writing and signed a deposit agreement prior to paying the deposit to take the home off the market and therefore the deposit was not refundable for this reason.2) We never promise any customer a refund, however if the property is rerentedquickly we would hope the Landlord/Owner would return the deposit or at least a portion of the depositThe property is still not rerentedAgain this is not Century-All-Elite Inc.'s decision it is up to the Landlord/OwnerAnd again, Century-All-Elite, Incdid not receive any of the forfieted deposit.Thank you, Joseph TPresident