Century Lake Apartments

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have attached the copy of the lease and all the communication that I have received from the property around the time in question There is nothing on the addendum that says that the charges are back billedAnd the community still sent additional billing after they were aware that I had the intent to vacate And they did not give a pre inspection and final inspection date on the signed copy of receipt of acknowledgment I was never notified to do the final inspection when I turned in the keys I have pictures of what it looked like when I vacated on 1/28/if you would like to see themThe property avoided me in regards to the ledger balance and never showed any interest in trying to have the issue resolved The only response I got that day was in regards to a rental verification form and they were quick to answer that email but ignored email when it came to addressing the billingRegards, [redacted] ***

I am sorry to hear we have received a complaint and the resident feels I have not contacted her as I have received many e-mails in the past from her and have always answeredAs for the complaint, applicants are given floorplans that include a section at the bottom which shows utilities and the breakdown of each item chargedIn addition, all residents sign a utility addendum at move in which again explains our utility bundle packageResidents are also told at move in that the utility bundle is days behind due to calculations of the water and sewage bill and not to expect a bill for several monthsThe water and sewer bill from the city does come every days and is calculated then divided per monthAll invoices for utilities show the dates for service being billedDuring the residents last month our computer program is able to do a utility billing estimator which allows the resident to pay the final utilities at one timeA final letter is sent out to residents moving out mid-month along with a copy of their ledger showing all charges as well as all monies paidIn the ledger it also shows itemized utilities dates etcThe letter also gives the residents a date for a pre inspectionOur inspection is used for checking replacement items only such as carpet conditions etcOn 1/16/we did our inspections however, the resident was in the bathroom at the time and we elected not in bother themThe resident was only charged for utilities due at the time of move out I am happy to send the final statement as well as a copy of our letter to her and all information explaining our utility program for your review with the resident’s approval

I didn't not receive those notices they claim they sentAnd the ledger that they submitted after the original one I received back on 1/13/is not matching what they say I oweI communicated with the property manager on 4/4/in regards to the accountHe sent me the notices and different ledger via email on 4/4/I had put in a change of address not sure why I didn't get the notices cause I've been getting all my other mail from others that I've a relationship with I had asked the property manager for a website address and login so I could address what I supposed owed and was not given the opportunity to do so before I was told that my account was turned over for collection The property manager gave me the supposed collection agency that had my file I contacted them on 4/4/and was told they didn't have my file in there systemI emailed the property manager on 4/4/in regards to what I was told and asked for certainty it was sent to the collection agency as of today 4/5/I have not received any response to if it was definitely sent or if they still were trying to collect in houseI told the property manager I had no issue with the adjusted ledger that I didn't receive till 4/4/But they are not trying to work with me to so that I can address the situation before they put a derogatory mark on my credit

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I was not concerned anymore about the inspection or phone calls not being returned I don't have that much free time to call a rental office throughout the day so I use written communication works bestAnd I've called previous and have not received no call backWhatI I have concerns about how you going to put a billing notice with one amount on January 13th then after vacating redo the ledgerThe ledger should have been accurate the first time it was leftIt shows poor accounting on the part of the businessIf this was done the first time I would not have made a complaint about your billing practice If you look at my previous response I didn't say that the business has not responded to any of emailsI sent one on 4/ telling the property manager that the information he gave me for the collection agency they supposed to have turned it over too said my file was not in system so I could address itI asked for him to make sure that the file was truly turned over March 20th or notThat is why I said have not heard back and as of 4/6/at 11:AM still no responseI would like to get this closed and move onI was basically done with this place when I filled out the form to vacate after lease upAll I want is correct information so I can address the latest ledger that is acceptable to meRegards, [redacted] ***

Hi ***,I tried to reach out to you in regard to this complaint and left you a voice mail todayI feel I have answered all objections presentedMs [redacted] continues to refer to the inspectionThe inspection was for replacement items onlyWe did not need to go back to the apartmentIn addition, the resident was not charged for any damages so I am confused as to her pointThe utility charges are always at least days behindIf you look at the ledger the first months do not have utility charges postedThis is due to the water and sewer billing every monthsThe ledger and monthly utility bills show the dates of the chargesOn the last month before move out, we are able to do a utility estimator which brings the back charges to current timeThis is so previous residents are not paying utilities for several months after moving outIn addition Ms [redacted] did not release a forwarding address to us After move out two additional letters were sent as well as final charges to her Century Lake addressAs of March 23rd her account was sent to collections I have answered all complaints addressed by Ms***Please refer back to all correspondents in this matter and please consider this our last response to this matter

Please refer to our earlier response in regard to our utility bundle and break down. Applicants are given floorplans that include a section at the bottom which shows utilities and the breakdown of each item chargedIn addition, all residents sign a utility addendum at move in which again explains our utility bundle packageResidents are also told at move in that the utility bundle is days behind due to calculations of the water and sewage bill and not to expect a bill for several monthsThe water and sewer bill from the city does come every days and is calculated then divided per monthAll invoices for utilities show the dates for service being billedDuring the residents last month our computer program is able to do a utility billing estimator which allows the resident to pay the final utilities at one timeA final letter is sent out to residents moving out mid-month along with a copy of their ledger showing all charges as well as all monies paidIn the ledger it also shows itemized utilities dates etcThe letter also gives the residents a date for a pre inspectionOur inspection is used for checking replacement items only such as carpet conditions etc. The resident was only charged for utilities due at the time of move outI am happy to send the final statement as well as a copy of our letter to her and all information explaining our utility program for your review with the resident’s approval. This is our final response to the complaint

I didn't not receive those 2 notices they claim they sent. And the ledger that they submitted after the original one I received back on 1/13/17 is not matching what they say I owe. I communicated with the property manager on 4/4/17 in regards to the account. He sent me the notices and different ledger via email on 4/4/17. I had put in a change of address not sure why I didn't get the notices cause I've been getting all my other mail from others that I've a relationship with.  I had asked the property manager for a website address and login so I could address what I supposed owed and was not given the opportunity to do so before I was told that my account was turned over for collection.  The property manager gave me the supposed collection agency that had my file I contacted them on 4/4/17 and was told they didn't have my file in there system. I emailed the property manager on 4/4/17 in regards to what I was told and asked for certainty it was sent to the collection agency as of today 4/5/17 I have not received any response to if it was definitely sent or if they still were trying to collect in house. I told the property manager I had no issue with the adjusted ledger that I didn't receive till 4/4/17. But they are not trying to work with me to so that I can address the situation before they put a derogatory mark on my credit.

Business indicated to Revdex.com that the variation in the ledger had to do with the application of security deposit.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was not concerned anymore about the inspection or phone calls not being returned.  I don't have that much free time to call a rental office throughout the day so I use  written communication works best. And I've  called previous and have not received  no call back. WhatI I have concerns about how you going to put a billing notice with one amount on January 13th then after vacating   redo the ledger. The ledger should have been accurate the first time it was left. It shows poor accounting on the part of the business. If this was done the first time I would not have made a complaint about your billing practice.  If you look at my previous response I didn't say that the business has not responded to any of emails. I sent one on 4/4  telling the property manager that the information he gave me for the collection agency they supposed to have turned it over too said my file was not in system so I could address it. I asked for him to make sure that the file was truly turned over March 20th or not. That is why I said have not heard back and as of 4/6/17 at 11:30 AM still no response. I would like to get this closed and move on. I was basically done with this place when I filled out the form to vacate after lease up. All I want is correct information so I can address the latest ledger that is acceptable to me. Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have attached the copy of the lease and all the communication that I have received from the property around the time in question.  There is nothing on the addendum that says that the charges are back billed. And the community still sent additional billing after they were aware that I had the intent to vacate.  And they did not  give a pre inspection and final inspection date on the signed copy of receipt of acknowledgment.  I was never notified to do the final inspection when I turned in the keys.  I have pictures of what it looked like when I vacated on 1/28/17 if you would like to see them. The property avoided me in regards to the ledger balance and never showed any interest in trying to have the issue resolved.  The only response I got that day was in regards to a rental verification form and they were quick to answer that email but ignored email when it came to addressing the billing. Regards,
[redacted]

I am sorry to hear we have received a complaint and the resident feels I have not contacted her as I have received many e-mails in the past from her and have always answered. As for the complaint, applicants are given floorplans that include a section at the bottom which shows utilities and the...

breakdown of each item charged. In addition, all residents sign a utility addendum at move in which again explains our utility bundle package. Residents are also told at move in that the utility bundle is 90 days behind due to calculations of the water and sewage bill and not to expect a bill for several months. The water and sewer bill from the city does come every 90 days and is calculated then divided per month. All invoices for utilities show the dates for service being billed. During the residents last month our computer program is able to do a utility billing estimator which allows the resident to pay the final utilities at one time. A final letter is sent out to residents moving out mid-month along with a copy of their ledger showing all charges as well as all monies paid. In the ledger it also shows itemized utilities dates etc. The letter also gives the residents a date for a pre inspection. Our inspection is used for checking replacement items only such as carpet conditions etc. On 1/16/17 we did our inspections however, the resident was in the bathroom at the time and we elected not in bother them. The resident was only charged for utilities due at the time of move out.  I am happy to send the final statement as well as a copy of our letter to her and all information explaining our utility program for your review with the resident’s approval.

I reject to the response from Century Lake because they didn't respond to the ledger questions that I had.  I will agree that in the past they have answered my emails I'm not denying that. But they did not pertain to any billing inquiries they were in reference to maintenance concerns.  I will agree with the the community about signing a document that describe the additional fees for cable, pest control , and some other fee that came up to 54 dollars. And was told that I would have been billed for actual usage by the assistant manager when I signed the additional document along with the lease. My billing was not done on actual usage.  They made estimates the whole time of the billing.  On the back of the separate bills received from Yes utility it showed the actual usage for services. I was billed more than I used.  And the yes bills had the tenants paying for the lights outside and charged for them to mail and process the bill. Far as the walk thru is concerned yes I was in the restroom when they knocked on the door and they told me that they would return in a couple hrs to do the walk thru. They didn't come back.  The last email that I sent that they answered was when I asked if they received a rental verification form. They didn't my concerns about the ledger balance that I had concerns about. I called and left a message and didn't get a response.  Didn't understand why they couldn't answer me about this last bill that they sent me.  A week or two later I received another bill from Yes  utility for 104 for service. I had questions about that bill also cause they sent a bill that was due 2/1. I shouldn't have received that bill either cause I turned in an intent to vacate at end of November so they were aware that I intended on Moving when my lease was up. After I turned in my intent to vacate I  received a email from Property manager asking why I didn't want to renew my lease. And I told him I didn't want to continue to pay for cable service that I was not using and told him about not being happy with parking could never get a spot. Only guarantee you had to park was if you paid for either carport or garage. And was not happy with how nasty my neighbor was with leaving trash outside the apartment for days. I voiced my concerns and sent the property manager a email with pics of the trash. Was told would take care of it but didn't address it. And that was written up in the lease about not leaving trash outside the apartment. If caught doing that would have to pay a fee. I  didn't use 80 worth of water a month. Bills kept going up every month the cheapest one I received was 35 and from that point going forward I would get a bill over 100 dollars.

Business indicated to Revdex.com that consumer is advised about back billing, an inspection was determined as not needed and is for replacement damages only, estimates were not being made on the billing and business has been responding to consumer emails and if she had called business would have called back.

Hi [redacted],I tried to reach out to you in regard to this complaint and left you a voice mail today. I feel I have answered all objections presented. Ms. [redacted] continues to refer to the inspection. The inspection was for replacement items only. We did not need to go back to the apartment. In addition, the resident was not charged for any damages so I am confused as to her point. The utility charges are always at least 90 days behind. If you look at the ledger the first 3 months do not have utility charges posted. This is due to the water and sewer billing every 3 months. The ledger and monthly utility bills show the dates of the charges. On the last month before move out, we are able to do a utility estimator which brings the back charges to current time. This is so previous residents are not paying utilities for several months after moving out. In addition Ms. [redacted] did not release a forwarding address to us.  After move out two additional letters were sent as well as final charges to her Century Lake address. As of March 23rd her account was sent to collections.  I have answered all complaints addressed by Ms. [redacted]. Please refer back to all correspondents in this matter and please consider this our last response to this matter.