Champion Cleaners

Pursuant to a Request for Assistance submitted by Mr*** on May 24, 2016, an inspection was conducted and the subsequent Claims Assessment Report published on June 21, 2016.? As part of the Claims Assessment Report, the Claim Assessor’s Observations as well as the applicable guidelines of
The Construction Performance Guide for New Home Warranty in Alberta were identified.? ? The Construction Performance Guide for New Home Warranty in Alberta was produced by the Government of Alberta “…to ensure that homeowners, builders, and warranty providers alike clearly understand their rights and responsibilities under the terms of the New Home Buyer Protection Act.”Our organization has processes in place for any homeowner that disputes a finding in their Claims Assessment Report.? ? In accordance with our processes, we received a complaint today from from *** ***, Mr*** wife, and have advised her that we will respond to her concerns by end of day on Friday, September 23, 2016.?

Mr*** *** filed a Request for Assistance with The Alberta New Home Warranty Program on June 11, ? After an inspection was conducted by our offices, a Claims Assessment Report was released to Mr*** *** on December 16, 2015.Of the issues identified in the Request for Assistance,
issues were determined to require action by the Builder.Mr*** *** approved the repairs on the issues requiring action by way of a signature/initial? Our Claims Assessor & Technical Advisor inspected all repairs completed by the Builder and determined that all work completed by the Builder was acceptable.Mr*** *** filed a complaint with the Complaint Officer on September 19th, and on October 3, we asked Mr*** *** to provider us with further information? Mr*** *** responded on February 14, and our written response to Mr*** *** was emailed to his attention on February 28, 2017.It is our position that any issues deemed to require action from the Builder as a result of the Claims Assessment Report issued on December 15, have been completed, approved by Mr*** *** as acceptable and reinspected by the Claims Assessor & Technical Advisor.Mr*** *** was also informed of his right to file an Arbitration as more fully set out in section K.(f) of his Home Warranty Certificate.?

Mr. [redacted] filed a Request for Assistance with The Alberta New Home Warranty Program on June 11, 2015.  After an inspection was conducted by our offices, a Claims Assessment Report was released to Mr. [redacted] on December 16, 2015.Of the 6 issues identified in the Request for Assistance, 5...

issues were determined to require action by the Builder.Mr. [redacted] approved the repairs on the 5 issues requiring action by way of a signature/initial.  Our Claims Assessor & Technical Advisor inspected all repairs completed by the Builder and determined that all work completed by the Builder was acceptable.Mr. [redacted] filed a complaint with the Complaint Officer on September 19th, 2016 and on October 3, 2016 we asked Mr. [redacted] to provider us with further information.  Mr. [redacted] responded on February 14, 2017 and our written response to Mr. [redacted] was emailed to his attention on February 28, 2017.It is our position that any issues deemed to require action from the Builder as a result of the Claims Assessment Report issued on December 15, 2015 have been completed, approved by Mr. [redacted] as acceptable and reinspected by the Claims Assessor & Technical Advisor.Mr. [redacted] was also informed of his right to file an Arbitration as more fully set out in section K.(f) of his Home Warranty Certificate.

You have requested that we update our complaint with a desired resolution. From the choices you provided we would choose both "modification/discontinuation of an advertised claim" and "Other" categories. We would like Alberta New Home Warranty Program (ANHWP) to extend our warranty from five years...

to seven years. When we took possession of our house, we were not informed be either ANHWP or the Builder, that there was a new seven year warranty option on the Building Envelope. The lack of advertising this option at the time we took possession has resulted in us not having 100% coverage offered by ANHWP.To reiterate, our desired resolution is for ANHWP to Provide the Seven Year warranty on the Building Envelope of our house.

The New Home Warranty Insurance (Canada) corporation provides mandatory warranty as legislated by the Provincial Government.  In addition to mandatory warranty we also offer optional products to our Builder Members to help to set them apart from their competitors.  One of those optional products available to our Builder Members is extended building envelope coverage.Extended Building Envelope coverage must be purchased by the Builder Member prior to the possession of the home.

Complaint: [redacted]
I am rejecting this response because:The business failed to address my points in previous response, and the business continues to act in bad faith.I will proceed with legal action as a result.
Sincerely,
[redacted]