Charles D. Kolb, D.D.S., INC

I had an appointment at Dr. [redacted]'s office as a new patient in August for cleaning. The doctor actually does the cleaning here, rather than a dental hygienist. However, during the cleaning Dr. [redacted] or the hygienist failed to floss my teeth. Considering I have never been but to like one dentist in my entire life who had always flossed, I did not know if this was a normal thing or not. After being checked out I was notified that I do need some work done and was told that some fillings are necessary to do now, some we will eventually need to do, and others we will watch. I then was told my the hygienist something different and we set my appointment up for only some of the work that needed to be done. The next day I was very unsatisfied that I left so clueless, confused on what exactly needed to be done and wondering why my teeth were not flossed so I contacted the doctor's office. The office manager reviewed my file, gave me a definitive answer that 9 different things needed to be done, and we schedule my appt for Oct. [redacted] to do ALL of the work, rather then just some. Again, I was told they have nothing in the likes of a treatment plan to give me, that they just look at their records. No matter how many times I asked for a list of the work they would like to do so I could bring the money at the next appointment, they would only give me a rough estimate number, nothing in writing. Upon seeking orthodontist consultations I realized that NOTHING, in fact, HAD to be done like I was told before I get braces on, I was also told that flossing is rather routine during a cleaning and other information. At this point, I decided maybe it was time to find another dentist, however, my insurance does not cover me for another evaluation for another 6 months. In order to get the work done (i.e., fillings), I need my X-rays given to the new dentist. Dr. [redacted]'s office then refused to give me my x-rays without a $35.00 fee and signed consent. I completely understand, by law, they are allowed to charge me for these, I also understand they need a signed consent. I also asked the office manager if they typical floss, and she said yes, therefore giving proof that they failed to do a routine service involved with teeth cleaning. So not only did I pay, and my insurance pay, for a service rendered that was done incompletely, they are NOW charging me for my records. I also am a full-time worker and full-time grad student, therefore making it hard for me to get off, and they refused to even fax me a COPY of the consent to release medical records form, claiming I must come into the office. I now have to go early before work and class this week to do that so I can even SET UP an appt with ANOTHER dentist, just to pay for the same services I have already paid for, (i.e., initial appt, x-rays, examination and cleaning), that I never even fully received.