Initial Business Response /* (1000, 5, 2014/10/16) */
Contact Name and Title: *** *** Director
Contact Phone: XXXXXXXXXX
Contact Email: ***@safeguardwaterproofing.com
Upon arrival on X-our service technician performed a water test and assessed the situationThe drain tile
system installedwe installed is functioning properly.Water is coming in at the end of the system where no drain tile is installed - ie: they need more work
When this information was brought back into our office on X-our sales consultant was informed to reach out to the customer and inform them that they would need more work, to have the system extended further, he left his contact info for the customer to return his call
Until today with the filling of the complaint we had not heard back from the customerFor the customers daughter to imply that the work was not done correctly is falseWe secured a village permit and passed *** This simply is a case where the customers did not want to remove carpeting and other items needed to install our system fartherIt is now obvious that the drain tile will need to be extended
Initial Consumer Rebuttal /* (3000, 7, 2014/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response because I was never contacted
First of all when the Technician left he stated it would be a while before I would be contacted back because the issue was with the job not being extended the proper distance it would have to go to his Supervisor and then *** *** Supervisor since he was the Rep that did initial survey to plot the work that needed to be doneSo to say he called next day is first lie
That is ridiculous to stay we did not want to remove carpet for further work when after repair was done and we still got water we removed carpet from entire room in one area before the Tech even came out so there is now nothing to remove so that is yet another lie
There were no calls to either number provided as can be proved by phone records until Revdex.com got involved and they realized they couldn't evade their mistake any longer
I would like to see the Village Permit they claim they obtained, who was the Inspector that came and did inspection, when did he do inspection and where is the report stating it passed
To say we did not want work done is saying that we wanted to be living with mold from constant wet carpet, let an infant crawl around on damp carpet, and having a fall hazard for an year old man on tile that gets flooded from rain water at night and you can't see itThat is ludicrous to say the least!
It must be the old bait and switch as Mr*** had stated it wasn't when all of sudden when they were here to do work we need a another sump because he didn't know (even though he looked right at it like he did the exterior and interior of the house) the other was dirty water
Now they are calling both numbers given and either leaving a message or talking to a live person and getting their calls returned because they have actually called and left a message
*** came and now the work they did has to be dug up which is within the Feet they guarantee to be free from water and extended for another $1500!This is the cost of the original job minus the pump! How can this be if original job is still under guarantee?
They still cannot answer why or how Mr*** could not see that area for repair needed to longer from the beginning so all could be done at once instead being charged for two jobs
Final Consumer Response /* (4200, 11, 2014/10/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
He already determined what work needed to be done as explained in first response to him and said for me to get back to him and he would draw up contractThat is how I got the price of $He also said his company would check drain spout to see if operating properly when doing the completion of jobI contacted him same day, supplied with e-mail and have not heard back from him until todayAre they going to do work especially that which is feet from original repair to honor guarantee or not?
Final Business Response /* (4000, 13, 2014/10/31) */
(SPAM) RE: Revdex.com Complaint Case# (Ref#XX-XXXX-XXXXXXXX-XX-XXXX)
message
*** *** Fri, Oct 31, at 11:AM
To: "Revdex.com (Do Not Reply To This Email Address)"
I replied yesterday - we are waiting to hear back from the HO
*** ***
Safeguard Waterproofing
Ram Jack Illinois
Ph: XXX-XXX-XXXX
www.RAMJACK.info
***@safeguardwaterproofing.com
SGWP RamJackWhiteBG TRADEMARK
Initial Business Response /* (1000, 5, 2014/10/16) */
Contact Name and Title: *** *** Director
Contact Phone: XXXXXXXXXX
Contact Email: ***@safeguardwaterproofing.com
Upon arrival on X-our service technician performed a water test and assessed the situationThe drain tile
system installedwe installed is functioning properly.Water is coming in at the end of the system where no drain tile is installed - ie: they need more work
When this information was brought back into our office on X-our sales consultant was informed to reach out to the customer and inform them that they would need more work, to have the system extended further, he left his contact info for the customer to return his call
Until today with the filling of the complaint we had not heard back from the customerFor the customers daughter to imply that the work was not done correctly is falseWe secured a village permit and passed *** This simply is a case where the customers did not want to remove carpeting and other items needed to install our system fartherIt is now obvious that the drain tile will need to be extended
Initial Consumer Rebuttal /* (3000, 7, 2014/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response because I was never contacted
First of all when the Technician left he stated it would be a while before I would be contacted back because the issue was with the job not being extended the proper distance it would have to go to his Supervisor and then *** *** Supervisor since he was the Rep that did initial survey to plot the work that needed to be doneSo to say he called next day is first lie
That is ridiculous to stay we did not want to remove carpet for further work when after repair was done and we still got water we removed carpet from entire room in one area before the Tech even came out so there is now nothing to remove so that is yet another lie
There were no calls to either number provided as can be proved by phone records until Revdex.com got involved and they realized they couldn't evade their mistake any longer
I would like to see the Village Permit they claim they obtained, who was the Inspector that came and did inspection, when did he do inspection and where is the report stating it passed
To say we did not want work done is saying that we wanted to be living with mold from constant wet carpet, let an infant crawl around on damp carpet, and having a fall hazard for an year old man on tile that gets flooded from rain water at night and you can't see itThat is ludicrous to say the least!
It must be the old bait and switch as Mr*** had stated it wasn't when all of sudden when they were here to do work we need a another sump because he didn't know (even though he looked right at it like he did the exterior and interior of the house) the other was dirty water
Now they are calling both numbers given and either leaving a message or talking to a live person and getting their calls returned because they have actually called and left a message
*** came and now the work they did has to be dug up which is within the Feet they guarantee to be free from water and extended for another $1500!This is the cost of the original job minus the pump! How can this be if original job is still under guarantee?
They still cannot answer why or how Mr*** could not see that area for repair needed to longer from the beginning so all could be done at once instead being charged for two jobs
Final Consumer Response /* (4200, 11, 2014/10/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
He already determined what work needed to be done as explained in first response to him and said for me to get back to him and he would draw up contractThat is how I got the price of $He also said his company would check drain spout to see if operating properly when doing the completion of jobI contacted him same day, supplied with e-mail and have not heard back from him until todayAre they going to do work especially that which is feet from original repair to honor guarantee or not?
Final Business Response /* (4000, 13, 2014/10/31) */
(SPAM) RE: Revdex.com Complaint Case# (Ref#XX-XXXX-XXXXXXXX-XX-XXXX)
message
*** *** Fri, Oct 31, at 11:AM
To: "Revdex.com (Do Not Reply To This Email Address)"
I replied yesterday - we are waiting to hear back from the HO
*** ***
Safeguard Waterproofing
Ram Jack Illinois
Ph: XXX-XXX-XXXX
www.RAMJACK.info
***@safeguardwaterproofing.com
SGWP RamJackWhiteBG TRADEMARK