Checkmate Chess.com

Review: Placed and received order of malfunctioning unit. Paid to return unit to facility. Company confirmed receipt of return and said refund would be received shortly. Six months have passed without receipt of return. Company has failed to return communication for months at a time. Appears they are trying to avoid payment of refund.Desired Settlement: I would like receipt of refund in its entirety.

Review: I purchased an Excalibur Phantom Chess computer on May 1st 2014 directly through the company's website. Two days later I got an email from the company stating that the item was on backorder and will be delivered in 2 weeks. The website did not indicated stock status at the time of purchase as I would not have purchased the item had I known it was on backorder. Nonetheless I patiently waited for 4 weeks with no delivery. Finally I attempted to contact the company during the first 3 weeks of June 2014 via email and phone requesting an order cancellation and a full refund, but with absolutely no response. With their failure to inform customers of the stock status of items on sale prior to purchase and with the failure to deliver on purchased goods, this company appears to be fraudulent at best.Desired Settlement: I am requesting a full refund of the purchase price and other associated fees (taxes and shipping).